Dedicated to prioritizing mental health as well as travel while actively managing multiple entrepreneurial ventures, including *It’s Jasmine Smith* Merchandise & Content Creation, *Vivid Vault Marketing,* and exploring growth opportunities through travel.

•Trend Research & Content Creation: Conduct research on trending topics, audio, and hashtags to create engaging social media content across TikTok, Instagram, and YouTube, increasing brand visibility and engagement. •Video Editing: Edit videos using CapCut and iMovie software to produce high-quality, polished content including Instagram Reels, YouTube Shorts, and YouTube videos for social media platforms. •Graphic Design: Utilize Canva to design eye-catching graphics, thumbnails, and visual content, ensuring consistent branding and aesthetics. •Content Scheduling: Develop and manage content calendars, scheduling posts and videos to maintain a regular online presence and optimize audience engagement. •SEO Optimization: Apply SEO strategies on YouTube to enhance video visibility and improve search rankings. •Social Media Management: Create, schedule, and publish Instagram Reels and posts as well as YouTube videos leveraging platform features to maximize reach and interaction.•Partnership Development: Pitch to brands through email and direct messages to secure partnerships, brand deals, and user-generated content opportunities.•Community Engagement: Build and foster a vibrant online community by actively engaging with followers, responding to comments,&interacting with other Instagram pages to increase brand presence.•Respond to customer inquiries through emails and social media comments and DMs, ensuring timely and effective communication.•Sent personalized thank you videos& notes to customers, enhancing their overall experience and satisfaction.•Demonstrate exceptional customer service by addressing concerns with empathy and professionalism, leading to improved customer retention and positive feedback.•Vendor Events & Marketing: Organize and participate in vendor events to showcase and sell products, developing marketing strategies to attract and engage potential customers. Utilize event platforms and promotional tactics to drive product sales and brand awareness.

Microsoft Ignite Conference -PI, Sunday 11/17/2024-Wednesday 11/20/2024: Ambassador,Directional, Crowd Control, Theater Greeter, Scanned attendees badges in theater B with Stova handheld device for data collection, headcount

• • Analyze and report on Daily KPI Metrics with Excel• Analyze supply chain PO order failures to resolution.• Keep track and update ship to locations in ERP Oracle Cloud and GHX.• Create and update locations in ERP Oracle Cloud.• Track, analyze, update, and verify new approved supplier spend authorizations for accuracy in ERP Oracle Cloud.• Review and approve new items in SCWorx item add software.• Assist daily with transitioning software information for items, locations, and suppliers in ERP Oracle Cloud and Helios.• Communicate daily with coworkers and suppliers to ensure accurate information. • Verify accuracy of product information such as UOM, pricing, item description, item manufacturer number, item supplier number, daily in ERP Oracle Cloud.• Update and correct any discrepancies with product information such as UOM, pricing, item description, item manufacturer number, item supplier number, throughout each shift in ERP Oracle Cloud. • Assist with maintaining positive company relationship with suppliers as needed. • Formulate emails. • Conduct data research analysis.• Work on projects as assigned.

Communicated daily with hospital staff to train and provide post go-live support of Workday SCM application in inventory, clinical, and receiving departments at Hospitals.Provided Supply Chain Management end-user support at a clinical area, par location, dock or central storage unit in a hospital facility that is converting to a new SCM information system.Assisted inventory management, requesters, approvers, and receivers with navigation of Workday and basic troubleshooting of issues.Identified and resolved Workday SCM post go-live issues and support questions in assigned area and site.Communicated to report unresolved Workday SCM post go-live issues to Supply Chain Support LeadReports status to Supply Chain Support Lead.Understands hospital operations and generally understands the distribution of goods through a hospital.Effectively communicate and work in coordination with command center and project support structures to resolve and escalate issues accordingly.

• Responsible for data entry, configuration, troubleshooting, customer communication, and IT service duties each shift.• Customer Support & CMS • Served as the direct contact to several large clients in the healthcare and education fields daily.• Performed remote problem resolution and troubleshooting every shift.• Dispatched work orders received via email or over the phone as needed.• Ensured that staff tasks are followed upon in a timely fashion through the use of ConnectWise tracking daily.• Maintained continuous time management skills and excellent customer relations through phone and electronic communication.

• It Desktop Service Support • Implemented Customer Service and Communications skills to efficiently communicate with store staffand corporate users to get their problems solved. • Utilized listening skills when answering phone calls to help inform users of best practices to resolvetheir electronics issues. • Demonstrated empathy and effective conflict resolution skills with customers. • Used analytical and problem solving skill set to trouble shoot issues with registers at stores,computers,printers,and laptops. • Worked collaboratively as a team member to brainstorm ideas for resolving issues and escalatingissues to other departments. • Helped to set up wireless connections and VPN on laptops and mobile devices. • Used Dameware Remote Control to remote into registers,laptops,and computers. • Used Cherwell Software to organize and log service tickets. As well as reply to service requests,answer, and close out tickets. • Conducted Password Resets using SAP IDM and Active Directory. • Used SAP IDM to confirm user information and password reset support. • Xstore Point of Sale Software on the registers to fix issues in the registers. • Used Active Directory software to look up user information and reset passwords. • Created purchase orders and work orders for CPT and NCR. • Acted as a liaison between stores and IT Operations when there were network issues such as networkoutages.

Executed Medulla's Community Outreach Program which includes, spinal health screenings,workshops and health fair. Initiated sales and ensured customer satisfaction. Worked with team members to support the department and my individual region in exceeding yearlyand monthly performance metric Maintained accurate and current knowledge of the services and products Medulla provides as well ascompany policies and procedures. Kept daily, weekly and monthly records of external marketing activities

Maintained and updated content to the website for student agency that serves clients including Strickler Planetarium on campus, Kankakee County Chamber of Commerce, the university’s Department of Communication, and The Exploration Station: A Children’s MuseumMaintained and added content to the Twitter and Facebook pagesCreated an engagement infographicCreated a style guide for the agencyAs the editor of agency blogs, I graded, edited, and scheduled out the blog posts that appeared on our website and social media pagesCreated and emailed press release to the local news paper companies

Created a social media content calendar for the Chamber.Created an info graphic to launch the Chamber Member Plus app.Planned the networking event.

Conducted Community Outreach. Promoted Shine.FM radio station at events. Marketed product lines to customers. Provided quality customer service.

Worked collaboratively as a team member in a fast-paced environment. Effectively interacted with customers on a daily basis. Demonstrated excellent telephone and communication skills. Assisted customers with technology questions on a daily basis including wifi connections,Microsoft Suite, viruses, laptops, computers, and tablets.Utilized BMC Footprints Technology to keep track of support tickets.Helped walk customers through password resets and changes.Responded to email inquiries and issues.

Compiled Media Lists Monitored Client Mentions in the Media and Social MediaCreated Phone pitches Phone Pitched to the MediaEmailed Pitches to the Media Conducted Research Created Social Media Calendars

Provided quality customer service. Demonstrated effective conflict resolution skills with customers. Managed positive customer relations. Implemented troubleshooting skill set to assist customers with technology questions including wificonnections, Microsoft Suite, viruses and other issues. Responded to email inquiries and issues.