Jasmine S. Email & Phone Number

Chicago, IL, US

Dedicated to prioritizing mental health as well as travel while actively managing multiple entrepreneurial ventures, including *It’s Jasmine Smith* Merchandise & Content Creation, *Vivid Vault Marketing,* and exploring growth opportunities through travel.

• Trend Research & Content Creation: Conduct research on trending topics, audio, and hashtags to create engaging social media content across TikTok, Instagram, and YouTube, increasing brand visibility and engagement.
• Video Editing: Edit videos using CapCut and iMovie software to produce high-quality, polished content including Instagram Reels, YouTube Shorts, and YouTube videos for social media platforms.
• Graphic Design: Utilize Canva to design eye-catching graphics, thumbnails, and visual content, ensuring consistent branding and aesthetics.
• Content Scheduling: Develop and manage content calendars, scheduling posts and videos to maintain a regular online presence and optimize audience engagement.
• SEO Optimization: Apply SEO strategies on YouTube to enhance video visibility and improve search rankings.
• Social Media Management: Create, schedule, and publish Instagram Reels and posts as well as YouTube videos leveraging platform features to maximize reach and interaction.

Agoura Hills, CA, US

Microsoft Ignite Conference -PI, Sunday 11/17/2024-Wednesday 11/20/2024: Ambassador,Directional, Crowd Control, Theater Greeter, Scanned attendees badges in theater B with Stova handheld device for data collection, headcount

Chicago, IL, US

• Analyze and report on Daily KPI Metrics with Excel
• Analyze supply chain PO order failures to resolution.
• Keep track and update ship to locations in ERP Oracle Cloud and GHX.
• Create and update locations in ERP Oracle Cloud.
• Track, analyze, update, and verify new approved supplier spend authorizations for accuracy in ERP Oracle Cloud.
• Review and approve new items in SCWorx item add software.

Ashburn, Virginia, US

Communicated daily with hospital staff to train and provide post go-live support of Workday SCM application in inventory, clinical, and receiving departments at Hospitals.Provided Supply Chain Management end-user support at a clinical area, par location, dock or central storage unit in a hospital facility that is converting to a new SCM information.

Tinley Park, Illinois, US

• Responsible for data entry, configuration, troubleshooting, customer communication, and IT service duties each shift.
• Customer Support & CMS
• Served as the direct contact to several large clients in the healthcare and education fields daily.
• Performed remote problem resolution and troubleshooting every shift.
• Dispatched work orders received via email or over the phone as needed.
• Ensured that staff tasks are followed upon in a timely fashion through the use of ConnectWise tracking daily.

• It Desktop Service Support
• Implemented Customer Service and Communications skills to efficiently communicate with store staffand corporate users to get their problems solved.
• Utilized listening skills when answering phone calls to help inform users of best practices to resolvetheir electronics issues.
• Demonstrated empathy and effective conflict resolution skills with customers.
• Used analytical and problem solving skill set to trouble shoot issues with registers at stores,computers,printers,and laptops.
• Worked collaboratively as a team member to brainstorm ideas for resolving issues and escalatingissues to other departments.

Oak Brook, Illinois, US

Executed Medulla's Community Outreach Program which includes, spinal health screenings,workshops and health fair. Initiated sales and ensured customer satisfaction. Worked with team members to support the department and my individual region in exceeding yearlyand monthly performance metric Maintained accurate and current knowledge of the services and.

Maintained and updated content to the website for student agency that serves clients including Strickler Planetarium on campus, Kankakee County Chamber of Commerce, the university’s Department of Communication, and The Exploration Station: A Children’s MuseumMaintained and added content to the Twitter and Facebook pagesCreated an engagement.

Created a social media content calendar for the Chamber.Created an info graphic to launch the Chamber Member Plus app.Planned the networking event.

Baltimore, Maryland, US

Conducted Community Outreach. Promoted Shine.FM radio station at events. Marketed product lines to customers. Provided quality customer service.

Bourbonnais, Illinois, US

Worked collaboratively as a team member in a fast-paced environment. Effectively interacted with customers on a daily basis. Demonstrated excellent telephone and communication skills. Assisted customers with technology questions on a daily basis including wifi connections,Microsoft Suite, viruses, laptops, computers, and tablets.Utilized BMC Footprints.

Compiled Media Lists Monitored Client Mentions in the Media and Social MediaCreated Phone pitches Phone Pitched to the MediaEmailed Pitches to the Media Conducted Research Created Social Media Calendars

Provided quality customer service. Demonstrated effective conflict resolution skills with customers. Managed positive customer relations. Implemented troubleshooting skill set to assist customers with technology questions including wificonnections, Microsoft Suite, viruses and other issues. Responded to email inquiries and issues.

Bachelor'S Degree, Public Relations/Image Management

Education record