• Serves as a partner to the Director of Operations ensuring goals are met and operations for processing inquiries and over 150,000 applications, annually, run smoothly• Supervise global operations for degree granting campuses in New York, Abu Dhabi, and Shanghai in addition to non-degree programs for undergraduate visiting student and high school programs• Manage with Director of Operations a team of over 25 employees including 2 direct reports• Optimize database function through continual system enhancement, including managing annual enhancements and change request projects for Technolutions Slate CRM, Common Application for First Year and Transfers, and Oracle PeopleSoft Student Information System• Functional leader during implementation of new admissions databases and software in collaboration with external and internal constituents including PeopleSoft, Perceptive Content, and Slate• Organize and facilitate training for onboarding new staff members on all admissions technical systems both in person and virtually through webinars and detailed business process guides• Liaise with NYU departments and external constituents, including collaborating with School and College advising teams, Bursar, Registrar, Institutional Research, Enrollment Strategy, and Enrollment Technology on matters related to technical systems• Serve as a Slate Captain for implementation and ongoing support with Technolutions as well as manage system access for over 1000 active users across the university and the globe• Chair cross department Technical Systems Committee which develops solutions to technical issues and implements new technical processes to increase efficiencies with a focus on Slate and its integrations with university systems.• Develop and implement policies and procedures that reflect the growth and change of the department to increase efficiency and improve user experience in technical systems for applicants, students, and staff.

• Serves as a partner to the Director of Operations ensuring goals are met and operations for processing inquiries and over 80,000 applications, annually, run smoothly• Supervise global operations for degree granting campuses in New York, Abu Dhabi, and Shanghai in addition to non-degree programs for undergraduate visiting student and high school programs• Manage a team of 25 employees with 3 direct reports and maintain a standard of excellent customer service throughout the admissions cycle resolving over 50,000 emails, over 25,000 phone calls, and greeting thousands of visitors, annually• Functional leader during implementation of new admissions databases and software in collaboration with external and internal constituents including Oracle PeopleSoft Student Information System, Perceptive Content (formerly ImageNow) document imaging system, Campus Management CampusNexus CRM (formerly Talisma), and Technolutions Slate CRM• Organize and facilitate training for over 100 NYU and IIE staff members on all admissions technical systems both in person and virtually through webinars for global staff• Liaise with NYU departments and external constituents, including collaborating with School and College advising teams, Bursar, Registrar, Institutional Research, and Enrollment Technology• Serve as a Slate Captain for implementation and ongoing support with Technolutions• Lead Technical Systems User Group comprised of Undergraduate and Graduate Admissions, Marketing, Enrollment Technology, and Institutional Research staff which develops solutions to technical issues and implements new technical processes to increase efficiencies currently with a focus on Slate and its integrations with other university systems• Develop and implement policies and procedures that reflect the growth and change of the department including creating an application, applicant portal, forms for internal and external use, and data management reports in technical systems

• Led transitions to new admissions database by collaborating with consultants and transition team members, performing database testing, cleaning records, transferring data, and creating business process guides• Trained 10 NYU Abu Dhabi, 50 NYU New York, 10 NYU Shanghai, and 30 IIE staff members on various systems• Managed the NYU Abu Dhabi nomination process for over 500 nominees anually via the nomination portal and email alias, recording nomination information in admissions databases, and generating reports• Developed and delivered weekly and ad hoc reports relating to students, recruitment, and organizations• Prepared over 10,000 applications and related documents annually for evaluation• Supervised operations team members, delegated tasks for data maintenance, and fostered excellent customer service• Liaised with other departments, including Institutional Research and the Registrar

• Maintained data relating to recruitment, admissions, students, and organizations• Developed and delivered weekly and ad hoc reports• Trained 10 NYU Abu Dhabi, 10 NYU Shanghai, and 30 IIE staff members on database usage• Managed nomination data transfer from portal to PeopleSoft and ImageNow for approximately 500 nominees annually• Prepared 10,000 applications and related documents for evaluation annually• Transitioned from former admissions database to PeopleSoft by collaborating with consultant and team members, performing database testing, cleaning records, and transferring data• Assisted with admissions related event preparation and mailings

• Drafted and edited admissions documents, such as application evaluation sheet• Processed applications and related documents• Maintained ETS ApplyYourself database of applicants and prospective students• Participated in recruitment activities including events, mailings, tours, and answering inquiries• Assisted Career Services, Financial Aid, and Student Services departments with projects as assigned• Aided in housing allocation determinations

• Upheld university policies and served as a link between residents and the university• Planned and executed monthly programming for residents, including maintaining allotted budget• Met monthly with the Director of Residential Programs as a Resident Advisor / Community Programming Assistant Advisory Board Member ensuring that the needs of the staff and the residential community were heard and being met as well as revising residential policies and planning staff trainings

• Edited grant proposals for program funding• Compiled program evaluations and created reports• Performed office tasks and receptionist duties for the Associate Director