Jasmine Stark Email and Phone Number

Teaching assistant for grades K-12.

Edited and migrated web site content so that new pages have the same-look-and-feel across departments.

• Worked with web designer to create a single wiki web site with a consistent look-and-feel for three organizations• Developed a content migration plan• Worked with migration representatives (across 19 teams) to determine which content to move from the current (and frequently outdated) wiki to the new wiki• Designed a cross-organizational newsletter template• Got familiar with these tools: Amazon wiki (Xwiki), Cascading Style Sheets (CSS) and html, Workfront, Quip, and Quip2Wiki• Learned the Amazon leadership principles and other Amazonian concepts during onboarding.

Worked with subject matter experts (SMEs) to write about IT Compliance policies, standards, and procedures focused on cloud security and M365 security at the gas utility that serves the Portland, Oregon and Vancouver, WA greater metropolitan areas.

Edited SOP documentation for the Quality Assurance department. I was laid off due to downsizing at the onset of the pandemic.

Content Writer and Editor: Thermo Fisher Scientific, Marketing Services Department): (July – December 2019): Thermo Fisher Scientific acquired many smaller companies and is in a huge transition. Took information provided by subject matter experts and wrote or edited a variety of online marketing collateral: Brochures, data sheets, conference invitations, landing pages, product pages, newsletters, and the rebranding of user manuals. Worked remotely most days with an international product team based in The Netherlands. Edited English as a second language (ESL) content.

Full time position: 2014 – 2019Technical Writer and Content Manager: Paladin Data Corporation: (October 2014 – February 2019): Paladin Point of Sale (SaaS). Created a Knowledge Base that is user friendly and substantive for internal and customer audiences. Established consistent style standards, language usage, and document templates across content assets, including Knowledge Base articles (KBAs), Help content, webinars, new software feature and integration announcements. Developed an About system for categorizing articles by feature or topic with the goal of expediting search results and resolving customer issues quickly. Trained content providers and technical support representatives to follow style standards and speak in one voice to clients. Used global English standards for localization and English as a Second Language (ESL) purposes. Removed the original 766 articles and re/wrote nearly 800 new KBAs within three years. Managed content in Office 365, Excel and Team Foundation Services (TFS). Managed, copy edited, and published weekly webinars for customers. Managed PowerPoint presentations for user group conferences. Managed the iteration process among 35 content providers.

Projects: 2010-2014Technical Writer: Nike, Inc., Consumer Digital Technology (June 2013 – September 2013): Rewrote policy documents and managed content for a web site launch that focused on protecting consumer privacy and security.Technical Writer and SEO Image Analyst: Microsoft Bing: (June 2012 – December 2012): Rewrote Image Judgment Tool Guidelines to make it more consistent and expedient for end users, especially new hires, to reference when doing search engine optimization (SEO) for Bing image search queries. Analyzed image search results by three criteria--Image Relevance, Image Quality, and Page Relevance for SEO.Technical Writer: Make It Matter: (November 2011 – December 2011): Rewrote five Usage Models about cloud computing policies for Intel and the Open Data Center Alliance (ODCA): (1) Carbon Footprint Values, (2) Input Output Controls, (3) Provider Assurance Security, (4) Security Monitoring, and (5) Virtual Machine Interoperability in Multiple Cloud Environments.Technical Writer: Psychster, Inc: (September 2011 – October 2011): Conducted usability study for Microsoft Ad Center for David Evans, Senior Manager, Microsoft Consumer Research.Technical Writer: Portent Interactive: (August 2011 – September 2011): Wrote cloud computing glossary and FAQ for Hubspan.Technical Editor: Hewlett Packard: (July – October 2010): Rewrote command guides (Fundamentals, Intelligent Resilient Framework, and Layer 2 LAN topics) across 5 product lines to map the newly-acquired 3COM content to the HP style guide.

Projects:Technical Writer: Microsoft Advertising Assets (2008): Wrote, managed, and published online Help topics for Creative Asset Manager (CAM), a software tool used by Microsoft Advertising managers. Determined Table of Contents and wrote Help topics.Technical Writer: Microsoft Windows Server (2007): Updated 17 Microsoft Operations Manager (MOM) Management Packs with information provided by product teams.Technical Writer: Microsoft Business Solutions (2007): Rewrote workshop tutorials for Microsoft Dynamics Point of Sale (POS) users.Technical Writer: Microsoft Office Live (2006): Wrote, edited, and published Help documentation for the Online Sales component of Office Live Small Business Accounting 2007. Tracked to completion the Help content for user interface pages. Fixed bugs via Product Studio. Published articles into Xmetal templates via Content Studio.Technical Writer: Microsoft Geopolitical Strategies (GPS), (2005): Analyzed content (text and non-text) to determine whether it is appropriate for its political, cultural, and geographic markets, and therefore meets criteria for being localized and globalized. Researched and responded to internal inquiries sent to the GEOPS alias. Wrote and edited KB articles for GPS Web. Reviewed 1,700 images for Xbox.Technical Writer and Content Manager: Microsoft MSN Support (2002-05), via Entirenet: Re/wrote, analyzed, updated, and published approximately 2,500 Knowledge Base (KB) articles to support MSN Customer Service and MSN Technical Support agents across 20 portals. Managed four writers and the content launch for the initial and subsequent phases of the Billing portal. Trained incoming writers. Researched, edited, and updated 20 writing and editing guides so that all portals had the same look-and-feel. Resolved conflicts among writer and editors. Collaborated with project managers, subject matter experts, content business managers, writers, and editors.