• Take care of passengers’ safety and comfort throughout the flight with good sense of situational awareness and first aid skills.• Follow instructions from superiors closely. Proactive to assist crew, practice excellent teamwork to ensure work is done timely.

Awarded Best CL Apr – Sep 2018 • Assist Crew in Charge to manage cabin service and crew. • Observe and delegate duties to cabin crew for pleasant customer service experience.• Empower cabin crew to manage passenger’s expectation and provide guidance where necessary. • Practice open communication and effective Crew Resource Management to mitigate and/or handle incidents onboard. • Exercise discretion within means to manage passenger’s expectations with care. Able to identify and resolve challenges by offering appropriate solutions to crew and passengers.

Awarded Public Service Medal (COVID-19) • Conceptualize and develop triaging policies for Covid positive patients.• Operationalize work processes to triage patients to healthcare facilities. • Responsible for daily planning and execution of isolation operations. • Provide supervision and guidance to a team of 15 staffs in their daily job functions. • Monitor control and report operational matters to Task Group HQ. • Update Standard Operating Procedures and review workflows. • Manage Covid-19 Patients’ appeal and feedbacks. • Plan for manpower requirement. Participate interviews for hiring, write appraisals for contract extensions and draft duty roster for operation team.