Jasmine Thomas work email
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As a results-driven professional with a passion for innovation, I thrive at the intersection of technology, data, and client success. With a background rooted in strategic problem-solving and a keen focus on delivering impactful solutions, I am dedicated to helping clients navigate the complexities of ad tech to achieve their goals.Currently serving as a Customer Success Manager at Guideline, I am committed to fostering strong relationships, driving results, and contributing to the evolving landscape of advertising technology. My approach is defined by collaboration, adaptability, and a continuous pursuit of growth and excellence.I am excited to connect with like-minded professionals who share a vision for innovation and a passion for solving meaningful challenges in the ad tech industry. Let’s build the future, together!My Specialties: 1. Client Relationship Management 2. Strategic Problem-Solving 3. Advertising Technology (Ad Tech) 4. Data-Driven Decision Making 5. Innovation and Process Improvement 6. Cross-Functional Collaboration
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Customer Success ManagerGuideline Dec 2023 - PresentNew York, Ny, Us• Identify, document and share best practices to improve the overall customer experience and enhance customer understanding of the value of Guideline software solutions• Document and track feature requests, including detailed requirements and needs analysis• Work cross-functionally on product roadmap recommendations, alternative workflow solutions, and communicate cross-functionally regarding customer activities• Identify customer adoption risks and demonstrate a proactive, solution-based approach to mitigate usage issues• Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings. -
Customer Success SpecialistGuideline Jul 2023 - Jan 2024New York, Ny, Us• Identify, document and share best practices to improve the overall customer experience and enhance customer understanding of the value of Guideline software solutions• Document and track feature requests, including detailed requirements and needs analysis• Work cross-functionally on product roadmap recommendations, alternative workflow solutions, and communicate cross-functionally regarding customer activities• Identify customer adoption risks and demonstrate a proactive, solution-based approach to mitigate usage issues• Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings.
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Customer Success SpecialistMediaocean Mar 2023 - Aug 2023New York, Ny, Us• Contribute to account planning by identifying opportunities for increased user adoption, determining a targeted end-user adoption strategy, and assisting with workflow questions/complex issue resolution• Identify, document and share best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions• Document and track feature requests, including detailed requirements and needs analysis• Work cross-functionally on product roadmap recommendations, alternative workflow solutions, and communicate cross-functionally regarding customer activities• Identify customer adoption risks and demonstrate a proactive, solution-based approach to mitigate usage issues• Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and Mediaocean stakeholders -
Customer Success ConsultantMediaocean Mar 2021 - Mar 2023New York, Ny, UsResponsible for facilitating customer-specific operational deliverables, including identifying service trends, tactical needs, and issue resolution. I also maintain a regular cadence of customer meetings, consult end users on workflow, identify and address business needs and challenges, and field development requests
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Account ExecutiveYelp Jan 2020 - Mar 2021San Francisco, Ca, UsOwned and managed a pipeline of clients ranging from dentists to florists to restaurant owners. Through consultations, education, and strategizing, I successfully sold Yelp advertising programs through a high volume of sales calls with strong communication and tenacity! -
Sales AssociateVelocityehs May 2019 - Dec 2019Chicago, Il, UsProspected and contracted leads within the mid market segment and set up web-based presentations over the phone to showcase the wide product offerings.Played a key role in the successful execution of strategic sales and marketing plans to grow market share within assigned geographic territory. Drove revenue by effectively addressing the customers’ business need, offering appropriate value proposition.
Jasmine Thomas Skills
Jasmine Thomas Education Details
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Western Michigan UniversityTextile And Apparel Studies: Merchandising Emphasis
Frequently Asked Questions about Jasmine Thomas
What company does Jasmine Thomas work for?
Jasmine Thomas works for Guideline
What is Jasmine Thomas's role at the current company?
Jasmine Thomas's current role is Customer Success Manager at Guideline.
What is Jasmine Thomas's email address?
Jasmine Thomas's email address is jt****@****elp.com
What is Jasmine Thomas's direct phone number?
Jasmine Thomas's direct phone number is +126980*****
What schools did Jasmine Thomas attend?
Jasmine Thomas attended Western Michigan University.
What skills is Jasmine Thomas known for?
Jasmine Thomas has skills like Social Media, Customer Service, Public Speaking, Fashion, Microsoft Office, Leadership, Time Management, Marketing, Writing, Sales, Apparel, Styling.
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