Jasmine Thomas Email & Phone Number

New York, NY, US

• Identify, document and share best practices to improve the overall customer experience and enhance customer understanding of the value of Guideline software solutions
• Document and track feature requests, including detailed requirements and needs analysis
• Work cross-functionally on product roadmap recommendations, alternative workflow solutions, and communicate cross-functionally regarding customer activities
• Identify customer adoption risks and demonstrate a proactive, solution-based approach to mitigate usage issues
• Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings.

New York, NY, US

• Identify, document and share best practices to improve the overall customer experience and enhance customer understanding of the value of Guideline software solutions
• Document and track feature requests, including detailed requirements and needs analysis
• Work cross-functionally on product roadmap recommendations, alternative workflow solutions, and communicate cross-functionally regarding customer activities
• Identify customer adoption risks and demonstrate a proactive, solution-based approach to mitigate usage issues
• Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings.

New York, NY, US

• Contribute to account planning by identifying opportunities for increased user adoption, determining a targeted end-user adoption strategy, and assisting with workflow questions/complex issue resolution
• Identify, document and share best practices to improve the overall customer experience and enhance customer understanding of the value of Mediaocean software solutions
• Document and track feature requests, including detailed requirements and needs analysis
• Work cross-functionally on product roadmap recommendations, alternative workflow solutions, and communicate cross-functionally regarding customer activities
• Identify customer adoption risks and demonstrate a proactive, solution-based approach to mitigate usage issues
• Prioritize and schedule work activities to ensure established targets are achieved or exceeded; complete timely reporting post customer meetings, communicate action items and follow through on outcomes to customer and.

New York, NY, US

Responsible for facilitating customer-specific operational deliverables, including identifying service trends, tactical needs, and issue resolution. I also maintain a regular cadence of customer meetings, consult end users on workflow, identify and address business needs and challenges, and field development requests

San Francisco, CA, US

Owned and managed a pipeline of clients ranging from dentists to florists to restaurant owners. Through consultations, education, and strategizing, I successfully sold Yelp advertising programs through a high volume of sales calls with strong communication and tenacity!

Chicago, IL, US

Prospected and contracted leads within the mid market segment and set up web-based presentations over the phone to showcase the wide product offerings.Played a key role in the successful execution of strategic sales and marketing plans to grow market share within assigned geographic territory. Drove revenue by effectively addressing the customers’ business.