Jasmine Tobeck Email & Phone Number

Hastings, Hawke'S Bay, Nz

Hastings, Hawke'S Bay, New Zealand

• Coordinated projects for Magiq Software, a leading provider of Cloud ERP solutions, focusing on streamlining enterprise-wide systems and increasing business value.• Collaborated with cross-functional teams to implement innovative solutions and drive operational efficiency.• Managed project timelines, budgets, and resources to ensure successful project delivery.• Developed strong communication and leadership skills while working in a remote setting.

Wellington Region, New Zealand

Clive, Hawkes Bay

• Analyzed and implemented strategies including Workplace Health & Safety standards, running weekly Toolbox Meetings and monthly Health & Safety meetings.• Managed multiple projects and tasks simultaneously while managing client expectations.• Managed website & social media accounts by composing content, engaging with followers in comments, monitoring activity, and analysing monthly trends via Google My Business analytics.• Authored communications materials as an essential service to share vital information and promote intended messaging from contractors during the Covid-19 lockdown.• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.• Provided excellent service and attention to customers when face-to-face, via inbound calls and email / social media and web queries.• Evaluated employee job performance and motivated staff to improve productivity.• Managed scheduling for staff, monitoring resource allocation to provide optimalcoverage and service.• Maintained inventory in supply closet to prevent shortages.• Entered invoice data into company database and updated details, includingcustomer contacts and delivery dates to keep information current.• Directed customer communication to appropriate department personnel.• Developed administrative processes to achieve organizational objectives andimprove office efficiency.

Gisborne & Hawkes Bay, New Zealand

Inbound sales based role in a small dynamic team of 6. Working with clients as quickly and efficiently as possible while delivering a great customer experience. Working towards daily sales targets and KPI's in a self-driven role.

Bringing together the specialists from Yellow the Customer Care Team has been formed to provide a better experience for our customers. Bringing my specialist knowledge (Complex Resolution Specialist) to the inbound call center to resolve customer enquiries from end to end while meeting internal KPI's and striving to be the centre of excellence for our customers and users of Yellow.

Resolving disputes with both internal and external customers. Reviewing & recommending process changes as a result of data analysis. Relationship management and task management were the key skills I gained from this diverse everchanging role. Negotiating and mediating with customers to get an outcome which was beneficial for each party while providing a great customer experience. Ensuring any result was aligned with the companies policies.

Gisborne & Hawkes Bay, New Zealand

Providing customer’s quotes, booking & allocating jobs to a team of 6 while managing external KPI's. Data entry and use of Xero accounting software for quotes, invoicing and account reconciliations. Ordering and liaising with suppliers to meet project deadlines. Working alongside our accountants to ensure GST, expenses and revenue are up to date on a bi-monthly basis.

Gisborne & Hawkes Bay, New Zealand

Repairing wooden frame or aluminium windows. Health & Safety process management and knowledge of safely using the equipment are essential to this role. Adhering to KPI's ensuring communication with administration are also part of your daily tasks for every job. Attention to detail with a measure 3 times cut once attitude. Customer facing position so great customer service and professionalism was second nature. Prioritizing jobs to be successful in daily targets.

Diploma In Music And Event Management, Music Management

12 month Diploma consisting of 6 courses in order to achieve my Diploma in Music & Event Management. The 6 courses include Music.

English, Maths, Science, Accounting, Te Reo Maori & Performing Arts Technology, Ncea Level 1

Activities and Societies: Kapa HakaI attended Napier Girls High School for 3 and half years gaining my NCEA Level 1.