Business Service Coordinator
Visiting Nurse Service Of Ny
Responded to and resolved non-clinical complaints in an accurate, effective and timely manner. Established effective communications and working relationships with patients, physicians, hospitals, internal contacts, etc. to ensure problem resolutions. Performed administrative support functions as needed, including word processing, spreadsheet applications, data entry, photocopying, filing, and faxing. Manages monthly service scheduling for the program/department. Created, updated, audited, filed, and archived hospice patient charts, while maintaining HIPAA regulations Prepared and generated weekly and monthly statistical data on number of calls made call types, potential patients’ responsiveness, etc. and forwards report to Business Supervisor or other Agency management for review. Obtained and processed first stage of insurance status for all referrals. Collaborates with Admissions Manager to ensure accuracy of insurance information. Worked with Hospice Team Manager to follow up and resolve inaccurate or incomplete information. Compiled data, analyzes results, and generates the weekly Admissions Report for distribution to senior leadership within VNSNY. Identified and explained discrepancies within the report to management