• Leading a cross functional team to complete assigned projects on time and with accuracy and efficiency while ensuring detailed project plans, processes, and budgets are created, documented, and utilized to manage milestones, resources and dependencies while outlining the tasks involved in the project and delegating accordingly.• Conduct rigorous evaluations, providing astute updates to leadership and internal stakeholders for informed decision-making.• Apply advanced problem-solving techniques to analyze existing processes, delivering impactful recommendations to drive operational efficiency.• Proactively identified and determined needs and requirements, meticulously investigating gaps within current processes to ensure seamless operations.• Exhibiting mastery in optimizing workflows and utilizing Miro and similar cutting-edge Process Mapping tools to orchestrate dynamic process enhancements and operational efficiencies.•Showcase exceptional communication skills, fostering collaborative environments and ensuring the seamless exchange of information among cross-functional teams and stakeholders.

• Leading a cross functional team to complete assigned projects on time and with accuracy and efficiency.•Ensure detailed project plans were created and utilized to manage milestones, resources and dependencies while outlining the tasks involved in the project and delegating accordingly.•Conduct risk assessments, report identified risks to management, provide recommendations for mitigation of risk.•Track, monitored, developed, and managed multiple project schedules, milestones and work plans. Facilitate discussion, decision making, and conflict resolution between 4 functional areas while identifying 5+complex impediments and assist teams to identify paths for resolution.• Responsible for the maintenance and set up of new customer accounts in order-to-cash system.• Research and resolve account claims and discrepancies with customers.•Act as a change agent increasing productivity by 40%.

• Generated $423,000 in sales in 9 months.•Developed a proven track record of servant leadership and implementing process improvements while maximizing the customer’s voice and prioritizing the consumer experience • Maintained and cultivated relationships with 75+ customers daily, provided exceptional customer service and efficient product deliveries which translated to a customer satisfaction rating score of 96% • Pursued sales leads, personally visited existing and new customers, assessed customer needs and suggested appropriate products and services, prepared price quotes, delivery dates and service obligations to meet established revenue targets.• Analyzed business summary reports and dashboard recaps to attain data based on customer retention and marginal sales increases • Spearheaded daily product promotion with local, district, and regional managers which has translated to 3% weekly growth • Recruited top talent to become brand ambassadors and affiliate marketers • Ensure 100% of goals, scope, and product domain was understood by stakeholders

Developed in-depth understanding of scrum philosophy for redefining scope through agile ceremonies, key operational processes, workflows and roadmaps, business drivers, and relationships with key account liaisons •Created innovative digital content to engage impacted stakeholders such as recorded systems demonstrations, animated series, and emails •Created several process flows outlining areas for improvement and automation to enhance efficiency and create a more positive employee experience•Led 6 digital transformations for clients such as Deja Agaj Medical Staffing Southern Company, ADP, COX, The State of Colorado using Agile methodology• Spearheaded 20+ Agile Ceremonies including Sprint Planning, Daily Standup, Sprint Retrospective, Release Planning, and Story Refinement and maintained Product backlogs for 3 development teams•Coached various team members for meetings, discovery sessions, as well as recording minutes, creating agendas, and keeping user stories organized with Kanban and Jira