The Senior Customer Success Manager drives business growth for some of the most influential Vendors on the Amazon Store, ensuring Vendor satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. Ownership of building and executing strategic joint business plans with Vendors; collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities

Solutions based sales - Manufacturing & Logistics work solutions

• Build, manage, qualify, and maintain a database of clients and prospects that is aligned to the business opportunity in the market. • Consult clients regarding Staffing Services through effective phone calls and in-person visits, which foster a relationship and increased business with the clients. • Help support our customers in achieving their business goals. • Effectively recruit, interview, retain, coach and develop Talent, understanding their needs and helping them meet their professional goals. • Market the talent's skills, knowledge and abilities to the right companies so that we make the best match for the Client and the Talent. • Consistently exceed Client and Talent expectations of service by following Randstad's Operational Standards and offering innovative and creative employment solutions. • Work with a unit partner to effectively manage the profitability of business including volume, pricing, and management of days.

-Managed a $3.8 million annual retail sales territory consisting of 11 high-volume gasoline and convenience store locations-Led a team of over 100 direct reports, including site managers, food service supervisors, assistant managers, and sales associates-Coached, trained, and provided ongoing performance management to drive improvements in areas like inventory management, operational compliance, and customer service-Analyzed site-level sales, inventory, and operational data to identify opportunities for revenue growth and process optimization-Developed tailored strategies and action plans for each location to boost profitability and customer satisfaction-Built strong relationships with key site-level stakeholders and collaborated cross-functionally with regional sales, marketing, and operations teams-Demonstrated excellent communicative, interpersonal, and problem-solving skills in managing a complex territory and large distributed teamDelivered consistent year-over-year sales and profit growth through effective territory management and business development initiatives