Jasmin Fields Email & Phone Number

Atlanta, Ga, Us

Norcross, Ga

As a current Netclaim Client Support Specialist at Navex Global, I update and manage client accounts for third party administrators such as Gallagher Bassett, ESIS, and stand-alones to ensure that their claim reporting and handling processes remain fully functional for each user.- Manage and complete client service requests via phone, email, and internal client portal within the Service Level Agreements outlined in their contracts.- Provide technical support by researching and troubleshooting client user issues within the Netclaim system.- Utilize internal automated FEEDS processes to load client policy data, users, client locations, and other related data into Netclaim using Microsoft Excel.- Collaborate with cross-functional teams and Client Relationship Managers to ensure client goals and requests are met in a timely manner without sacrificing quality.

Norcross, Ga

During my time as a Communication Specialist at Navex Global, I worked to provide our clients' customers with the utmost customer service to make sure that their concerns and reports of injury and damage are heard, accurately documented, and sent off to the adjusters for handling. - Answered inbound phone calls and assisted clients and their customers with filing risk claims- Crafted and submitted Worker's Compensation reports, Auto Liability reports, General Liability reports, and Property Damage claims to the client's adjusters for handling via Netclaim. - Provided customer support to assist customers with their questions and concerns while reporting their claims.

Sandy Springs, Ga

- Provide event support to clients during meetings, conferences and performing arts productions.- Perform Ticket-Scanning and A/V support, act as Floor supervisor, and provide way-finding for guests and patrons.

Greater Atlanta Area

During my time as a Conference Assistant, I was the face of the University during the 2016 summer Conference Season. I worked both individually and as a member of team to welcome guests to Georgia State University, in the heart of downtown Atlanta, through providing each group of guests stellar customer service, room accommodations and logistics, and event support, among other administrative duties. - Performed front-desk and concierge operations by checking in and checking out guests using KX residential software, administering room keys and parking decals, and settling room charges- Provided 24/7 service and support for guests during their stays- Assisted with the logistics of the catering room's set-up and break-down for each conference group. - Interacted with diverse conference groups ranging from high school students, interns, international students, and national organizations whom stayed at the Georgia State University Commons during the conference season.

Greater Atlanta Area

As Vice-President of the Rialto Student Ambassadors, I worked closely with the President, Rialto Center for the Arts directors, and members of the organization to plan the organization's special events in conjunction with and leading the ambassadors in educating the student body about the Rialto Center for the Arts, and promoting the organization's series shows to carry out its mission throughout the Georgia State University campus. - Planned themed special events with members of the organization and directors of the Rialto to promote the Rialto Center For the Arts, its series shows and initiatives, and the fine arts.- Managed the organizational budget of approximately $6,000- Advocated and promoted for the fine arts and the Rialto Center for the Arts to Georgia State University students through educational programming, social media campaigns, and marketing efforts

Greater Atlanta Area

During my time as Secretary/Treasurer for the organization, I managed the organization's budget during FY15 and FY16 and kept members updated and informed of the organization's bi-monthly and quarterly agenda to carry out its mission.- Managed the organizational budget of approximately $6,000- Submitted and organized vendors' invoices for processing and payment through the University's Division of Student Affairs office.- Crafted and disseminated meeting minutes and important information via email to the members of the organization following bi-monthly meetings.

Greater Atlanta Area

Greater Atlanta Area

- Provided excellent customer service in serving guests food and beverages in fast-paced environment.

Greater Atlanta Area

- Researched media outlets for pitching events, clients, and sponsorships- Pitched to the media on behalf of clients-Wrote press releases and media alerts for upcoming client events and causes- Developed social media strategies for clients- Tracked client analytics from different media outlets

Greater Atlanta Area

As a reporter for the Georgia State University newspaper, The Signal, I gained experience in media writing and editing. I informed the student body on topics such as the Student Government, GA legislative bills, student life, and other areas of interest. - Wrote news stories on topics including Student Government, Georgia Legislative Bills, and Student Life- Researched stories and interviewed students to develop news angles for each story- Met weekly deadlines producing stories for online edition and print newspaper- Served as reporter of the day (ROD) once a week- Worked as part of an editorial and design team to coordinate images, headlines, and content