Jasmin Prieto, Chdm Email & Phone Number

Cary, North Carolina, United States

Provides dual support for internal operations technology and external platform technology.Responsible for maintaining, administering and supporting the Salesforce platform and extended ecosystem for low to moderate level technical expertise. Provides platform support for website launches to the project management team.

Fort Lauderdale, Florida, United States

Fully experienced professional with the goal of training employees in a way that promotes the values of the business or organization and encourages strong employees to stay.• Create and maintain an internal training schedule for all new Account Service employees.• Develop training materials and curriculum for Account Service department, and cross-train other departments where applicable.• Facilitates a series of training workshops for Tambourine's in-house Content Management… Show more Fully experienced professional with the goal of training employees in a way that promotes the values of the business or organization and encourages strong employees to stay.• Create and maintain an internal training schedule for all new Account Service employees.• Develop training materials and curriculum for Account Service department, and cross-train other departments where applicable.• Facilitates a series of training workshops for Tambourine's in-house Content Management System.• Leads training for all employees on our project management tool.• Conduct trainings at a group level and provide one-on-one training and support as necessary to strengthen employee's skillset.• Oversee creation of training videos and content.• Architect and organize file management of internal training materials.• Collaborates closely with Group Account Strategists and company leadership to ensure team members are performing optimally, crafting fresh training materials accordingly.• Ensures training materials and programs are current and effective.• Provides reporting on trainings conducted, employee attendance, and other key metrics as identified by the Account Service leadership team to ensure training program is meeting the needs of the business, improving performance and helping new employees achieve proficiency in their roles as quickly as possible. Show less

Fort Lauderdale, Florida

Project Management:• Oversee execution of project deliverables within Account Service team, ensuring all deadlines and milestones are met, and the work quality is up to par.• Highly proficient with company's project management tool, coaching new employees on how to work with the project management system.• Provide assistance with project management and internal resources.• Served as a dedicated leader in a supervisory capacity of 1-3 resources at a time.Technical:•… Show more Project Management:• Oversee execution of project deliverables within Account Service team, ensuring all deadlines and milestones are met, and the work quality is up to par.• Highly proficient with company's project management tool, coaching new employees on how to work with the project management system.• Provide assistance with project management and internal resources.• Served as a dedicated leader in a supervisory capacity of 1-3 resources at a time.Technical:• Ensure implementation of proper tracking across web, booking engine and campaigns to ensure accurate performance reporting.• Ability to understand, implement and QA event tracking for client websites.• Understand basic best practices for website architecture and UX.Media Strategy:• Understanding of overall Media Funnel and in depth knowledge of Media partners used in relation to media plans.• Google AdWords: Ability to review impression share for campaigns and understand basic targeting options.• Demonstrated ability to draft annual Media Plans for clients with spend of under $10,000.• Monitor client campaign KPIs throughout the month to ensure campaign is meeting client objectives.• Work closely with Paid Performance Specialist to discuss campaign opportunities and recommendations.Client Relations:• Manage client expectations for all deliverables and projects.• Accountable for the success of client relationships and the client's perception of the value of our partnership.• Established relationship building with each client to engender trust and credibility.• Lead numerous monthly performance reporting calls with clients and internal team members, confidently presenting strategy recommendations and data in video, on phone calls or in person. Show less

Miami/Fort Lauderdale Area

"Tambourine drives awareness, traffic and direct revenue for hotels and resorts worldwide using advanced marketing technology. The firm, with offices in New York City, Fort Lauderdale, Florida and Bogota, Colombia is celebrating its 32nd year in the hotel and tourism industry. Symphony, our flagship product, delivers all-inclusive digital marketing, channel distribution and an integrated booking engine for one low monthly flat fee per room with no contracts required."• Manage… Show more "Tambourine drives awareness, traffic and direct revenue for hotels and resorts worldwide using advanced marketing technology. The firm, with offices in New York City, Fort Lauderdale, Florida and Bogota, Colombia is celebrating its 32nd year in the hotel and tourism industry. Symphony, our flagship product, delivers all-inclusive digital marketing, channel distribution and an integrated booking engine for one low monthly flat fee per room with no contracts required."• Manage day-to-day interactions with large domestic and overseas clients• Contribute strategy and creative input designed to accelerate our clients’ traffic and sales• Manage projects working with staff and multiple client contacts to ensure superior quality standards are met in a fast-paced environment• Monitor KPIs and activity reporting on performance• Work with key agency departments to manage campaigns, creative development, quality assurance and digital marketing budgets Show less

Miami/Fort Lauderdale Area

Orlando, Florida Area

-Experience working in high volume customer service work environment.-Uncovered customer needs and added value to the transaction by suggesting and adding on complimentary products.-Provided genuine interactions that lead to favorable customer experiences, building customer relationships along the way.-November 2013 - February 2014: Promoted to Temporary Sales Lead during peak season where I monitored, evaluated, and trained other associates on a daily basis to ensure that each… Show more -Experience working in high volume customer service work environment.-Uncovered customer needs and added value to the transaction by suggesting and adding on complimentary products.-Provided genuine interactions that lead to favorable customer experiences, building customer relationships along the way.-November 2013 - February 2014: Promoted to Temporary Sales Lead during peak season where I monitored, evaluated, and trained other associates on a daily basis to ensure that each customer interaction was personable, time efficient, and consistent.-Assisted in training new employees for the holiday seasons.-Operated the POS system where I left a positive last impression and captured customer information with every customer interaction.-Answered and made business phone calls while also supporting store operations such as opening and closing routines.-Handled difficult situations with patience and empathy. Show less

-Managed all financial transactions of Golden Key's UCF chapter with guidance from the chapter Adviser.-Received and distributed chapter funds for different projects.-Worked with the President and Adviser to prepare an accurate budget for the chapter within one month of the new academic year.-Balanced the chapter account and reported to the chapter and Adviser at least once a month.

Pembroke Pines, Florida

-Responsible for providing world class customer service while achieving personal and team sales goals through sales of merchandise.-Operated the POS system and captured customer information while building customer relationships.