(Acquired Airbase)

-Developed and implemented new features to enhance product capabilities.-Helped establish UXW levels and competencies through collective team efforts.-Collaborated with other shareholders in the fluid width project.-Worked on the Touchless AP system which fully automates the account payable process.-Crafted copies and collaborated on vendor management and expense management

UXW (DRI) for Expense management-Improved the content of existing and new features.-Contributed to the creation of internal guidelines and best practices.-Collaborated with other UXW team members on workshops to drive innovation and content solutions.-Contributed to the development of content guidelines to ensure consistency and clarity.

-Crafted engaging social media posts and website blogs that successfully generated sales for the company.-Wrote persuasive UX copy for customer and seller platforms, ensuring seamless interactions and conversions.-Conducted thorough market research and implemented effective SEO strategies for websites and e-commerce platforms, resulting in increased visibility and organic traffic.-Designed captivating visuals for social media, brochures, e-commerce, and advertising platforms, capturing audience attention and enhancing brand messaging.-Created compelling copies for enhanced brand content on e-commerce platforms, elevating product listings and driving conversions.-Successfully trained and managed a team of social media professionals, fostering a collaborative and high-performing environment.

-Proficient in enhancing bot performance for live projects through analysis of post-launch performance-Specialized in finance, banking, and collection scenarios, with a track record of creating reusable templates for multiple clients-Adept in conducting user research, both pre- and post-design, including evaluation of agents and customer calls, interviews, AB testing, and analysis of live call metrics-Experience in developing applications for both US and Indian markets.-Designed bots for AMC, debt collections and finance industries, with a deep understanding of the specific requirements and challenges of these use cases and the ability to create effective and compliant conversational experiences.

-Created concise user-friendly content for the design team and customers on fault portal and website.-Developed and enhanced copy across a variety of digital products of BT.-Worked on problem-solving tasks with SAAS, design and specialist teams.-Innate ability to deliver a positive experience to customers by using jargon-free terms.-Suggested business retention resolutions-Coached new members and worked with various back-end teams-Handled various escalations and resolved them on a priority-Well-adjusted to new updates and changes.-Trained to manage and share reports-Passionate to effectively and efficiently complete difficult goals or assignments-Trained on knowledge of IP & Hosted Centrix Platform

-As a Website Manager for small to medium-sized businesses, I have experience in managing the day-to-day operations of various websites, including creating and updating content and graphics for marketing purposes.-Experience in managing social media accounts for various clients, which includes creating and scheduling posts, monitoring engagement, and analyzing metrics to measure the effectiveness of social media campaigns.-Handled multiple client accounts and have been able to prioritize and manage my workload effectively to ensure that all clients' needs are met. -Managed the backend data for online business creation, which includes creating and updating the website's backend, setting up e-commerce functionality, and ensuring that the website is secure and compliant with data protection regulations.-Created and compiled copywriting for websites, which includes writing and editing website content, creating meta tags and descriptions, and ensuring that the website's tone and style aligns with the client's brand.

-Published content on the new and existing models for both BMW and MINI-Researched on additional details including areas of sale and purchase-Provided business support for various events and launches-Handled tasks based on collection of data and making quality checks when required-Communicated automobile details to clients as per expense value-Trained new members for on-boarding

-Designed portfolios for international and domestic clients keen on investing in the Indian market.-IRDA Certified Financial Advisor.-Encouraged customers by empowering their thoughts and converted our campaign according to their needs.-Held presentations and worked with teams on providing information on investments and market strategies.-Published weekly financial content on the website and app.-Provided knowledge and guidance on all products and services available to investors and team members-Coached team members on newer products and conducted daily sessions to meet the requirements on regular basis.

-Wrote press releases and held press conferences.-Went an extra mile by bringing in new clients-Organized and managed events-Wrote press releases and held press conferences-Curated content for daily readers and handled social media-Built a huge network with journalists and influencers

-Curated content and posts for presentations.-Successfully networked with 47 members.-Held presentations on various design for new on-boards.-Coached on product of sale.-Handled a brief report on the incoming sales.-Raised and achieved targets by 25% on every quarter.