Technical Representative
Current
Swanson, Auckland, New Zealand
- Technical Representative of a broadband, voice, mobile, cloud and security network experts for New Zealand businesses, government, and wholesale organizations.
- Provided 1st and 2nd level technical support to end users on their Mobile, Broadband (including Hardware – Modem and cable connections) and Power issues using Zendesk as the ticketing software and a few diagnostic.
- Customer service, conflict resolution and customer care using CRM tools like Bill Plus, Cosmos, and Tahi. Possess a positive attitude.