James A. Smith Email & Phone Number

Lawrenceville, Ga, Us

The second largest County government in the State. Providing centralized IT services to over 6500 employees distributed in 14 Executive Departments, 5 Constitutional Partner Agencies and the Judiciary. generating an annual revenue of in excess of $2.0B. Selected to transform Gwinnett Counties aging infrastructure build a strategic alliance with business leaders (elected and appointed). Strategic Leadership of technology operations, improving legacy processes, developing new managers, implementing fresh approaches, with vision and direction. Improve enterprise performance by eliminating legacy equipment, reducing dependencies on stale technologies and working with business units envision technology that will improve public access and department effectiveness. • Leading an IT transformation that dramatically improved IT services delivery to achieve and maintain systems availability at 99.99%.• Delivered an Infrastructure modernization and consolidation at all facilities. Migrated to a Hybrid enterprise to improve user access and increase operational performance using Microsoft Office 365, enhanced voice services, upgrade end-user equipment and video conferencing. • Replaced all of the network equipment, which was “End of Life” and replaced FabricPATH with Virtual Extensible LAN (VXLAN) increasing network efficiency, agility and performance.• Developed equipment standards and multi-year step programs for asset life cycle management to eliminate infrastructure disparity in all facilities and lower operating costs by 50% annually.• Replaced Server SAN architecture with Hyper Converged Infrastructure for the Virtualized environment and reduced cost by 240K annual over 4 years. Removing 4M from the operating budget by 2022.

The State Regulatory Agency with 110 employees, in three Division, located in five offices across the state with a large (70%) remote/mobile workforce, that regulates, examines and licenses state chartered banks, credit unions and trust companies generating approximately $100M in annual revenue. Recruited to transform DBF’s IT organization into a strategic business partner. Leading technology operations from the front while providing strategic vision and direction. Define and execute technology solutions that deliver value to the business and provide cost-reductions. Manage vendor relationships, negotiating contracts, and improving enterprise performance through the strategic application of technology. Hands-on technical leadership of the IT staff in support a large (70%) remote/mobile workforce across three Division operating from five offices across the state.• Leading an IT transformation that dramatically improved IT services delivery to achieve and maintain systems availability at 99.99%.• Delivered an Infrastructure modernization and consolidation at all facilities. Migrated to a Hybrid enterprise to improve user access and increase operational performance using Microsoft Office 365, enhanced voice services, upgrade end-user equipment and video conferencing. • Transferred services from legacy product lines to facilitate the “End of Life” retirement of 12 products, eliminating redundancy decreasing expenses by 36%.• Developed equipment standards and multi-year step programs for asset life cycle manaagement to eliminate infrastructure disparity in all facilities and lower operating costs by 50% annually.• Centralized storage with of dispersed site replication to establish data management practices and improve security of critical data assets.

CEB acquired SHL in July 2012.A publicly traded, advisory services company with 4100 employees, in 50 offices globally, specializing in best practice and technology solutions to equip customers with business intelligence, talent management and operational best practices with approximately $905M in annual revenue. Change advocate appointed to build the integrated, global, IT operations organization. Collaborate with business units to design and implement the long-range IT strategic roadmap for all aspects of IT infrastructure and governance, technology due diligence, project management and delivery, networking, and data security. Develop relationships built upon trust, credibility, and impact in support of a rapidly growing fully integrated company. Execute strategic initiatives, measure performance, manage processes and establish priorities to achieve business goals for growth. • Architect and manage the integration of two global companies; creating a single global infrastructure with redundant services and hot failover capabilities between the US and UK regional data centers.• Collaborative partner to the consolidated Security Plan, ISO 27001 recertification of all product platforms, SOX and SASE 16 audits. Successfully passed ISO 27001 recertification of the SaaS products and infrastructure, as well as annual independent / customer security audits for three consecutive years. • Improved business unit collaboration by expanding the Cisco Unified Communications platform globally, reducing telecommunications costs by 38%; eliminating redundant services and enhancing operational efficiency, while maintaining peak “business as usual” performance metrics. • Design and implementation of a regionalized Disaster Recovery architecture for the US and UK. Reduced RTO and RPO, and automated replication to DR facilities to maintain Business Continuity targets.

Arlington, Va, Us

PreVisor merged with SHL January 2011A UK based private equity company, the global leader in talent management with 3500 employees, in 50 offices worldwide, specializing in providing companies with recruitment, employee development and succession planning solutions and guidance to improve business performance with approximately £250M in annual revenue. Effectively lead and align globally dispersed teams around key corporate goals, ensuring the delivery of high-quality results. Leverage a strong business acumen and solid technical expertise to construct strategies that capture significant improvements in cost savings and revenue while enhancing operations.• Design/implement the “in sourcing” of global IT operations to include; a 300% increase in technical staff globally, the migration of over 700 production and line of business application servers in a six month time span, while maintaining “Business as Usual” metrics.• Build two intercontinental, central, Data Centers that deliver “anytime, anywhere” performance for our revenue generating product platforms and line of business systems, reducing annual operations budget by £1.2M in the first year. • Create and deploy a 24x7x365 “Follow-the-Sun” Service Desk to include deployment of Microsoft SCOM and SCCM platforms, processes and automation to maintain an 85% user satisfaction rating

A private equity company, the domestic leader in talent management with 2200 employees, in 35 offices worldwide, specializing in providing companies with recruitment, employee development and succession planning solutions and guidance to improve business performance with approximately $135M in annual revenue.Leverage expertise to analyze operations and improve performance of the infrastructure teams. Support business objectives through technology innovation, determining areas of potential cost reduction, program improvement, and policy change. Coordinate planning, implementation of new policies, objectives, and project execution to ensure continuing operations, achieve superior levels of support, maximize returns on investments, and increase productivity. Serve as a liaison between organizations, shareholders, and outside organizations to increase communications and synergy between IT and business departments. • Prepare annual budget of $2M, and prepare project and annual budgets for approval, ensuring cost effective measures and guidelines are in place to curb unnecessary expenditure.• Direct IT department staff, appointing positions and assigning responsibilities, while acting as a mentor to increase leadership skills, drive team continuity and improve individual performance.• Establish departmental responsibilities and coordinate functions among departments and sites, driving teams with a hands-on approach to projects and change, as well as implementing corrective action plans to solve organizational or departmental problems.• Direct the performance of Level 1, 2 and 3 services and support for clients (internal and external) to ensure timely resolution, which exceeded expectations.• Architecture and engineering of corporate and SaaS LAN and WAN networks, including planning and testing disaster recovery scenarios.

Suwanee, Georgia, Us

A sole proprietary company that provides technical consulting and managed services to the small and mid-sized business market, with 5 employees. Specializing in telecommunications, computer systems and remote support with approximately $2M in annual revenue.Organized, planned, implemented and managed services operations to achieve efficient business processes including customer implementation, managed services platform maintenance, service management and operational certifications. Designed appropriate productivity, quality and service level goals that met or exceeded customer expectations or contracts. Developed and managed budgets, product and service pricing and profit margins to meet or exceed company objectives.• Introduced a new “Complete Care Package” program to deliver customized enterprise class technologies to small and medium (SMB) businesses. Flat monthly fee service enabled companies to receive enterprise support and service at an affordable price.• Principle Consultant for Virtualization (VMware), Hosting, Compliance, ITIL/IT Service Management, Project Management and high end customer systems (Messaging, Collaboration, High Availability Systems, Business Intelligence, Specialized Line-of- Business Applications)

A medical group practice with 250 employees, specializing in Hematology, Cardiology, Internal Medicine, Nephrology, Oncology, Pulmonary Disease, a variety of medical imaging, physical therapy, nuclear medicine and nutrition services with approximately 55M in annual revenue.Provided highest tier of technical expertise and resolution to problems for clinical staff. Devise creative solutions to build a highly available infrastructure to support an Electronic Medical Records (EMR) conversion. Provided IT support and escalation to employee network across multiple healthcare practices. Adhered to HIPAA requirements while providing expedient problem resolution in a high-stress medical environment. Track all requests in ticketing system and documented solutions accordingly. Administrate a diverse collection of systems and network configurations, both in the data center and desktop environments. Train colleagues on technology and implement various networks and security solutions, both physical and virtual.• Developed strategic planning for to improve the clinics transition to a full paperless operation. Annual business plans for all IT groups, IT infrastructure Strategy, and Charter.• Established “always on” service levels, engineering Data Center environmental and systems architecture to provide fault tolerance and redundancy.• Raised system availability from 85% to 99.99%, standardizing specifications for purpose-built hardware, implementing Layer 3 switching fabric, and designing High-Availability Infrastructure.• Installed Citrix Virtual Desktop Interface (VDI) solution on HP Thin Clients with smart cards to improve the transition of workflows from the Medical Assistants to the Physicians in the exam rooms and post visit record maintenance on the Electronic Medical Records (EMR) system.

Milwaukee, Wisconsin, Us

A publicly traded company, the leading provider of financial electronic commerce services and products, with 3500 employees, in 50 countries, designs, develops and markets services that enable 6.3 million consumers to receive and pay bills electronically through a variety of bill aggregation points, including banks, brokerage firms, Internet portals, content sites and personal financial management (PFM) software, with approximately $1B in annual revenue. Recruited specifically to revitalize stagnant leadership, drive corporate initiatives, and align technological vision with business strategies. Provided oversight in planning, design, and implementation of enterprise-level strategies and architectures. Directed simultaneous large-scale projects. “Hands-on” administration of existing systems. Oversaw 11 worldwide data centers and 20+ system engineers.• Implemented common Network Management tools and processes to recognize $18 million per year avings in WAN management costs. • Developed technology strategy to support the new Operational vision for managing go-forward data centers. Aligned strategy to drive Operational efficiency while maintaining quality, contributing $50 million in savings over 5 years by optimizing key ITIL (Incident, Change, Event, Problem and Release) processes.• Standardized tools to support data center consolidation initiative. Consolidating 1400+ tools into a standard set of 45-60, allowing optimized operational procedures to manage our data centers.• Demonstrated cost savings by conducting analyses of existing sourcing agreements; reducing redundant technology and consolidating systems.

A private company, headquarters for the GUSMER MACHINERY GROUP, global manufacturer, supplier and innovator of products and services to liquid processing industries with 1800 employees in 7 manufacturing facilities worldwide, and approximately $40M in annual revenue. Created and led strategic IT operations for manufacturing group and its 7 worldwide member companies. Developed and prioritized IT initiatives, corporate policy, and governance. Provided “hands-on” management for existing and future IT systems.• Saved $96K in annual outsourcing costs, analyzing and reorganizing in-house IT services.• Decreased Total Cost of Ownership 70%, designing, implementing, and managing worldwide upgrade to Windows 2000 including Active Directory in single forest and multiple domain plan.• Introduced Information Technologies Infrastructure Library (ITIL) best practices and championed the education and adoption campaign.

Bs, Criminal Justice, Law Enforcement

Certificate, Mba Fundimentals For Technology Leaders

Certificate, Cio Pocket Mba Program

Network Communications And Data Management