Jasneet Singh Email & Phone Number

Kitchener, On, Ca

Toronto, Ontario, Canada

• Championed the development of strategies and models to achieve business growth targets, focusing on change management, upgrades, and uptime, ensuring service integrity, and driving a 20% increase in revenue over a six-month period.• Launched SAML-based single sign-on solution for internal systems, reducing login time by 50% and enhancing data security measures. • Incorporated advanced debugging tools and techniques to identify and resolve complex software defects, resulting in a 60% reduction in system downtime and a significant increase in user satisfaction with the product's performance and reliability.• Deployment of software applications, ensuring seamless transitions for major monthly system upgrades, resulting in a 40% reduction in user-reported issues.• Conducted thorough penetration testing of software updates and patches, validating the integrity and compatibility, resulting in a 30% improvement in system performance and stability.• Introduced interactive training and knowledge transfer sessions for 50+ business users and IT Administrators on Cyber Security best practices and IAM solutions, resulting in a 40% decrease in security incidents.• Continuous monitoring/maintaining the integrity and security of software applications, adhering to organizational policies and industry best practices.

Toronto, Ontario, Canada

• I was responsible for the Development and implementation of IAM strategies, policies, and procedures to ensure the confidentiality, integrity, and availability of critical systems and data. • I managed to Design and implement access controls, user provisioning, and role-based access control (RBAC) mechanisms. • Developed a full design of the identity lifecycle, including user onboarding, offboarding, and access modifications. • I collaborated with multiple cross-functional teams (Business, Vendors, Analyst, Support) to integrate IAM solutions within the organization's infrastructure. • I was responsible conducting risk assessments and vulnerability scans to identify potential security gaps and develop remediation plans. • I managed to developed the certification process to conduct regular access reviews and audits to ensure compliance with access control policies and procedures. • Stay updated on the latest trends and developments in the IAM field and recommend enhancements to existing systems and processes. • Collaborated with vendors and external partners to evaluate and implement new IAM technologies. • Developed and deliver training programs to educate employees on IAM best practices and security awareness. • I actively participated in incident response activities and contributed to the investigation and resolution of security incidents. • Documented IAM processes, procedures, and configurations for reference and audit purposes. • Assist in the development and maintenance of IAM documentation, including policies, standards, and guidelines.• Participated in all SailPoint deployment activities - connector configuration.• Provided guidance and support to end-users on IAM-related matters, including access requests and troubleshooting.

Canada

• Provided technical support and troubleshooting for software applications, both internally developed and third-party.• Responded to and resolve technical issues reported by end-users, ensuring timely resolution, and minimizing downtime.• Collaborated with development teams to understand and analyze software issues, identifying root causes and developing solutions.• Performed code reviews and debugging to identify and fix software defects.• Assist in the deployment and implementation of software applications, ensuring smooth and efficient transitions.• Developed and maintained technical documentation, including operational procedures, user guides, and troubleshooting manuals.• Collaborated with cross-functional teams to gather and analyze user requirements, providing insights and recommendations for software improvements.• Conducted performance monitoring and tuning of software applications to optimize efficiency and scalability.• Stay updated on the latest software trends and technologies, suggesting, and implementing improvements to enhance application performance and user experience. - Assist in the testing and validation of software updates and patches, ensuring compatibility and stability.• Collaborated with vendors and external stakeholders to resolve software-related issues and escalate as necessary.• Participated in on-call rotations and provide after-hours support when required.• Continuously monitor and maintain the integrity and security of software applications, adhering to organizational policies and industry best practices.• Trained and educated end-users on software applications, providing guidance and support to enhance their understanding and utilization.• Participated in project planning and implementation, contributing to the successful delivery of software solutions within defined timelines and budgets.

Chandigarh Area, India

• Worked as IAM Implementation Lead for SDLC operations, implementation, and handling of Project.• Worked with business and technical teams to gather customer business requirements and tailor Alert Enterprise solutions to incorporate the requirements.• Troubleshoot issues/ analyze logs (JAVA) to provide resolution to end users and document the same for future references.• Worked with Engineering/ Product Management Team to discuss on Product enhancement functionality and incorporate new Customer Business needs.• Mentor, Guide and Train the new joiners on Application/Business process as part of team building activity.• Worked on ticketing/Defect tracking tools like JIRA, Confluence and Bugzilla to report, update and follow up with engineering team for resolutions• Provided training and conducted KT sessions for business users, IT Administrators on Alert Enterprise solutions.• Deployment of application on multi-node cluster, Load Balancing and SSL for enhanced security.• Implemented and supported Google authentication, SSO, Azure AD.• Provided software solution to help End Users with their queries and technical issues.• Worked on Physical Access Control systems like Lenel OnGuard, GEPP, CCURE 800, CCURE 900 Victor, GENETEC, Card Access etc.• Worked on HR systems like Active Directory, PeopleSoft and ODSEE etc.• Worked on Airport projects and handled different modules being implemented at USA and Canadian airports like AVOP, LMS.• Mentored new trainees/joiners and help them start working on Production environment.• Team building activities.

Post Graduate Certificate, Information Technology And Business Analysis Operations, 3.20

B-Tech In Computer Science Engineering, Computer Science, *

Activities and Societies: Customer Services