Development of technical business solutions and opportunities by advancing organizational efforts, through defining, analyzing and documenting requirements.> Program and Project Management Expertise leading PMO, Agile, Scrum, Change Control, and other processes for successful project execution across multiple departments with proficiency in requirements gathering, testing, planning, and quality assurance/control.> eCommerce creation and management of $35MM+ annual revenue channels from proposal to full platform implementation, including internal WordPress/React and third-party hosted platforms overseeing financials, operations, fulfillment, technology, delivery, and data requirements.> Loyalty Customer Relationship Management of 1MM user CRM platform, ensuring seamless integration of technologies, marketing, and design of both online and in-store customer engagement initiatives.> Business Intelligence programs established by transforming IBM/Toshiba POS files into real-time data analytics, feeding PNL systems for Executive reporting and migrated and updated 70 legacy applications from Lotus Notes to Oracle.> Point of Sale Systems Leader in upgrading and integrating in-store Toshiba IBM and fuel stations POS systems, demonstrated proficiency in complex systems with encrypted payments and loyalty.> Nutrition and Food Safety compliance in developing processes that comply with FDA regulations, integrating recipe systems with Oracle and customer-facing web interfaces, this included scale equipment upgrades.> Compliance and Auditing knowledge having abilities in PCI systems and networking, as well as compliance with the Utah Consumer Privacy Rights Act of loyalty opt-out methods.> Warehouse Management and ERP integration of production and manufacturing systems based in Microsoft Azure, streamlined processes, technology, and operational efficiencies across multiple warehouses.> Cyber Monday Gift card sales program established brining 3MM in revenue

Managing the overall direction, coordination, implementation, execution, control, and completion of specific technical projects, ensuring consistency with company strategy, missions, and goals.- Warehouse Management, Enterprise Resource management, Production and Manufacturing systems (vendor RFP, IT back end, operations, implementation)- eCommerce online platform (vendor RFP, IT back end, operations, website) 4+ percent of sales with 4MM profit year 1.- Origination of Product Information Master Oracle database applications for eCommerce.- Primary on redesign of the corporate web presence i.e. Harmons.com.- Customer Loyalty program efficiency in focusing on improving processes (Migrated/Managed 250,000 accounts to CRM).- Project Management Organization initiated for the corporation.- Agile management program training and implementation across multiple teams (IT, Sales, HR).- Change Control IT processes/procedures established and adopted.- Incorporated Requirements Gathering, Test Planning and Quality Assurance with Corporate Training.- Business Intelligence Warehouse centralization of organizational data sources.- New Store setup and establishment of IT infrastructure at multiple locations.- Fuel POS (Point of Sale) system validated and deployed at all corporate locations including EMV (Chip and Pin) and tap and pay- Initiated eCommerce grocery delivery performed by Harmons with Onfleet within 30 days- Groceries being ready as the customer arrives program developed with FlyBuy- Subject matter expert in eCommerce requested by multiple partners to speak to prospective clients- Researched and deployed mobile devices used in store for fulfillment/ordering/delivering- Initiated internal grocery delivery services in tandem with an external partner

Managing director of the business responsible all aspects of running the organization.Third Party Logistic of over $20MM in client inventory.Fulfillment of 1.2MM B2C parcels, 3,700 B2B box orders, 1,300 B2B Pallet orders (244 tons) annually.Enacted multiple international market entries and strategies.Sales and Marketing strategic planning, client onboarding.Client Account Management, review/analysis of contracts and pricing as well as consistent interfacing.Implementation of Fishbowl inventory management system, transitioning from legacy systems to over 99% accuracy.Auditing of inventory and finances managed with both internal and external resources.Defined operational processes and procedures.Directed IT changes and implementations enhancing fulfillment processes (API, network capacity, training)Managed a MBA classes organizational analysis of the organization through my network connections.Changes to staff, hiring, firing, scheduling, discipline, temporary employee oversight.Led the organization in getting involved in Non Profit team building activities.

Organizational opportunities provided me quick growth from performing the Operations and Logistics duties into managing and directing the overall business.

Vendor and Project Manager (Onboarding Specialist)Team developed by the CEO bringing together the best personnel from all departments with the singular goal of growing the business through onboarding new partners. • Coordinated deployment of all Voice and Data circuits, infrastructure changes to facilities, and network and telephony gear configuration, within 30 day intervals on multiple projects.• Implemented and enhanced the IT programs for deployments by introducing floor plan design and program management techniques into the process saving on change orders and confusion.• Executed database applications that I designed for project management of Onboarding projects that captured all aspects of the role.• Accounting and payment of Telecommunications bills modified, scrubbed all accounts to be NET30, and pay on time, average nonpayment outage of 1 hour cost $100,000 to the company, my management took it from 3 per week to 0, in 4 months $3MM saved for the organization.• Managed and trained a team to take on duties related to voice and data, teaching associates the basics of telephony and complex topics related to managing technical deployment schedules.

Information Technology Systems (ITS) project Leadership supervising vendors, teams and projects. This position is a hybrid role of Project Manager as well as Vendor Manager requiring extensive skill-sets in both areas. Additionally, accounting and financial acumen play a daily role in this position.Vendor Manager • Manage all Voice/Data Contracts for 150+ Locations in 42 states. • Payment, processing, reporting and accounting for Voice/Data recurring billable expenses. • Lead for all Inter-department ITS ordering of equipment and related accounting remediation of billing. • Oversee accounting, and P&L analysis.Project manager • Develop and implement infrastructure project plans for establishing carrier provided Internet and phone services for new branches, each matching very specific needs/requirements. • Engage and scheduled vendors to support and deliver on short 28 day project timelines. • Manage and organize network/phone equipment for deployments and installation through various internal IT departmental teams.

Defined scopes and delivered on $2.5M in IT deployment projects (100+ / yr.) through the project lifecycle, within specific budgets, scopes and timelines while managing and mitigating issues and risk. • Developed and implemented corporate network and telecommunications IT strategies for 1,900 retail locations after merger events. Reducing equipment and operational support costs.• Led cross functional teams to meet business objectives by articulating requirements, project statuses and timelines. Achieved team unity and developed an effective corporate culture.• Negotiated with suppliers and reduced annual material costs 6.5% ($78.5K) through increased purchasing power due to economies of scale.• Planned and executed transfer of technology and IT services for 44 divested stores ($150m). Fulfilled timelines and users’ needs by actively listening to buyer and defining requirements.• Engineered a solution after a manufacturer updated critical equipment causing system compatibility failures. Led to an advanced customer interaction platform and real time metrics.

IT Analyst (American Stores / Albertsons) 1998-2005Prioritized business objectives and developed IT strategies. Mentored 15 team members on developed processes.• Produced Oracle application that centralized information allowing for better organizational decision making. Combined functional knowledge into a single corporate level database source.• Authored Scopes of work, Process, Engineering and technical procedural manuals utilized by teams in daily support functions.

IT Specialist (Skaggs / American Stores) 1995 -1998Performed as a liaison between telecommunications service providers and retail stores. Processed 10,000 individual service orders related to equipment repair and telecom services prior to establishing a service desk specifically for this purpose. • Managed vendor selection project to rein in recurring telecommunication expenses, resulting in a relationship between accounting and vendor saving $100K annually.• Designed Microsoft Access tool to track service requests, expenses and retail design / deployment activities. Application allowed for trending reports on repair and service activities.