Guest Services Associate
Royal Beach Rentals
Santa Rosa Beach, Florida, United States
Provided information, directions, and keys to guests upon check in. Organized information to create packages for future guests. Kept detailed notes on scheduled events and appointments in order to ensure the office, properties, and guests were prepared in advance. This included maintenance, severe weather, emergency issues, property photography, etc. Learned to work with Escapia software to check guests in and out, and record notes about their stay for quality control. Received complaints from guests and organized or carried out solutions to ensure satisfaction. Directed all incoming calls to appropriate departments as well as taking all calls directed to guest services. Submitted and processed work orders to ensure no maintenance or housekeeping issues were neglected.