Jason Long Email & Phone Number

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin, County Dublin, Ireland

Dublin City, County Dublin, Ireland

Product Manage the development of Viasat's enhanced Field Services Application. Preparing Viasat technicians to deliver the future of broadband services globally.

County Dublin, Ireland

Product Owner of our Installer Portal for the Residential WiFi expansion.

County Dublin, Ireland

While operating as an implementation consultant I took on a second role as a Product Owner for a specific feature [Faceted Search] to be added to our stand product. - Gathering the customer requirements- Designing a Solution that met customer requirements and kept within the structure of our standard product- Managing the expectations of the customer senior stakeholders & Viasat stakeholders continuously working to find an approved compromise between both parties. -… Show more While operating as an implementation consultant I took on a second role as a Product Owner for a specific feature [Faceted Search] to be added to our stand product. - Gathering the customer requirements- Designing a Solution that met customer requirements and kept within the structure of our standard product- Managing the expectations of the customer senior stakeholders & Viasat stakeholders continuously working to find an approved compromise between both parties. - Converting requirements and design mock ups into a backlog or Epics and User Stories. - Organizing a Planning workshop with the assistance of the Viasat Design Team. - Building a realistic delivery plan following the expected durations provided in the workshop- Managing the daily triage and update of tickets with support from Engineering / Design & most importantly QA. - Facilitated sessions with the customer to review User Story Acceptance Criteria and customer demo's at the end of every sprint. - Attended daily stand-up's and retrospectives and worked with the development team to ensure we kept to our deliverables. We successfully over-delivered on the feature to the scheduled delivery date. The continuous interaction with customer resulted in the extremely swift acceptance of the final product and positive development cycle for the team and the customer. Show less

County Dublin, Ireland

Run customer implementations for Viasat's international client base.My current project focuses on the delivery of our AeroDocs product to Japan Airlines. The project requires extensive customer interaction both locally and in Japan. I had a key role in the successful Go-live of the initial project, and the subsequent follow up customizations. Responsibilities:Configuration and Implementation of AeroDocs at Japan AirlinesCreation of an ITIL customer support structure at… Show more Run customer implementations for Viasat's international client base.My current project focuses on the delivery of our AeroDocs product to Japan Airlines. The project requires extensive customer interaction both locally and in Japan. I had a key role in the successful Go-live of the initial project, and the subsequent follow up customizations. Responsibilities:Configuration and Implementation of AeroDocs at Japan AirlinesCreation of an ITIL customer support structure at the customer for integration with Viasat Irelands structure. Scheduling & Running customer facing workshops (both Training & Requirements Gathering)Project support via JiraGo-Live Support (on the Ground) and follow on Hypercare.Requirement Gathering for customer customization requestsSolution Design & User Story creation/maintenance following our Agile Methodology. Overcoming AWS performance Concerns.Support Third-party integration with our ProductParticipate in Senior Stakeholder Steering Committee's Creating New Process Documentation & templates for Viasat IrelandCreating Training Material for Viasat Product customizationCreating/Reviewing User guides for the product. Performing FAT / PT / OT testing. Creating FAT report for Customer Acceptance Show less

County Dublin, Ireland

Travel globally to lead client facing requirement gathering workshops with SAP clients & Vendors.Document clients As-Is Solutions, identifying Burning Platforms and essential To-Be requirements & developing an actionable service plans. Project Manage medium and long term projects from conception to sign off. Ranging from new installations and upgrades, to optimization of clients functional and IT environments.Collaborate closely with Senior Management (C Level), business… Show more Travel globally to lead client facing requirement gathering workshops with SAP clients & Vendors.Document clients As-Is Solutions, identifying Burning Platforms and essential To-Be requirements & developing an actionable service plans. Project Manage medium and long term projects from conception to sign off. Ranging from new installations and upgrades, to optimization of clients functional and IT environments.Collaborate closely with Senior Management (C Level), business stakeholders and IT Operation leads, to design agreed technical specifications, project charter documents, project plans, user stories, sprints, deliverables, SLA’s, SOP’s, etc.Analyze functional gaps and liaise with clients, vendors and SAP developers to mitigate gaps through innovative solutions. Create Proof of Concepts, present to clients to obtain buy in for a sizeable delivery engagement.Create E2E business process flows for SAP, Non-SAP, on premise and Cloud systems.Design, schedule and deliver knowledge transfer sessions to client’s end users & SME’s.Complete Go-Live, Hypercare and stabilization support to our clients. Complete BackOffice support for client’s production down issues.Excellent SDLC experience.Manage multiple international clients through various stages of their transformation. (Several EU/US/Canadian customers, Operational Improvement projects, helpdesk design, operation and optimization, UAT & regression testing, training & support to wider team and junior team members Etc.)Identifying improvement potentials to increase efficiency, effectiveness and ROI. Design & Implement Operational Control Centre’s focusing on Event Management, Continuous Improvement, Incident Management, Problem Management and Change Management, to reduce the TCO. Complete Business Process Analysis reports and configure E2E monitoring for Critical Business Processes, configure operational dashboards. Present findings to clients and align improvement potentials to SAP’s available solutions. Show less

Greensboro/Winston-Salem, North Carolina Area

Following the offer to take ownership of VF Services SAP account for a period of Six Months. I took on this role in additon to my Senior Support Engineer role. This was a role that required frequent travel to North Carolina to support the customer. Managed the customers current contract and engaged in contract negotiations with the customer, generated value based documentation, demonstrating value achieved through Max Attention contract with SAP. Took ownership and managed the long-term… Show more Following the offer to take ownership of VF Services SAP account for a period of Six Months. I took on this role in additon to my Senior Support Engineer role. This was a role that required frequent travel to North Carolina to support the customer. Managed the customers current contract and engaged in contract negotiations with the customer, generated value based documentation, demonstrating value achieved through Max Attention contract with SAP. Took ownership and managed the long-term SAP strategic outlook for a Large multi-national apparel client. Defining delivery strategies, project durations, resources, logistics, goal expectations & deliverables. Ensured operational efficiency of SAP systems, acting as liaison with the BackOffice support team, managing incidents & bridge calls along with customer expectations. Monthly travel to US customer site (in addition to other customer deliveries), developing excellent working relations with the customer, complete service delivery, service hosting, strategy & progress meetings. Operating two distinct Roles at the same time. Managing this customers SAP account, while performing my regular tasks as a Senior Support Engineer with other clients. Show less

Dublin

Following my service on 3M escalation i was asked to join the Business Process Operations team. I accepted the job offer as Business Process Improvement is an area i am extremely interested in. I am now part of the Business Process Operations (BPO) team, within Run SAP like a Factory (RSLaF) department.- Develop Business Process Analysis reports for Customers- Configure Business Process Analytic & Monitoring tools within Solution Manager- Provide training/empowerment of tools to… Show more Following my service on 3M escalation i was asked to join the Business Process Operations team. I accepted the job offer as Business Process Improvement is an area i am extremely interested in. I am now part of the Business Process Operations (BPO) team, within Run SAP like a Factory (RSLaF) department.- Develop Business Process Analysis reports for Customers- Configure Business Process Analytic & Monitoring tools within Solution Manager- Provide training/empowerment of tools to customers- Complete Value Based Documentation based on Business Process findings- Complete Root Cause Analysis on poor processes and provide recommendations- Team Lead for Business Process Improvement and Monitoring services- Actively engaged with Customers and SAP employees for RSLaF Workshops- Team Lead for a Business process Operations Roadmap service - Work with the customer to identify pain points and Business Process issues - Identify which SAP tool would work best to improve their irregularities - Develop a Project Plan for the Implementation of Business Process Operations Show less

Dublin, Ireland

I began in SAP within the Center of Expertise Department, working in the Logistics team focusing on Sales & Distribution (SD). - Working on customer messages.- Remote services with a number of different customers mostly in SD- Completed some Variant configuration services also- Worked in one Escalation with 3M

Larne, Co Antrim, Northern Ireland

Create, Edit and Test Variant Configuration within SAP ECC. Successfully Completed 4 full life cycle New Product Introductions and over 15 Engineering Change projects.Highly competent in SAP - VC, BOM, PP, SD and MM with good knowledge of CRM, ISA, ERP and ABAP.Provide helpdesk support for all relevant production, sales and configuration issues and create continuous improvement (Six Sigma DMAIC) documents to ensure the root cause, corrective action and future improvement… Show more Create, Edit and Test Variant Configuration within SAP ECC. Successfully Completed 4 full life cycle New Product Introductions and over 15 Engineering Change projects.Highly competent in SAP - VC, BOM, PP, SD and MM with good knowledge of CRM, ISA, ERP and ABAP.Provide helpdesk support for all relevant production, sales and configuration issues and create continuous improvement (Six Sigma DMAIC) documents to ensure the root cause, corrective action and future improvement information is maintained within the department.Specialist in Product Software Programming System (PSPS). An interface software used to communicate between the control panel and the generator. Excellent collaborative, project management and resource management skills, gained from international New Product Introductions requiring remote assistance and foreign travel to ensure a high quality product introduction while not effecting the everyday support to the businesses helpdesk.I Develop innovative solutions to production issues and continuously work in a high paced, team orientated environment.I have made substantial cost savings for the company with production improvements, facility line balancing and the introduction of an elite generator 14 weeks ahead of schedule.Completed a Price For Every Part (PFEP) analysis to save £1 Millon in excessive confetti items and poor parts management with one facility. Show less

Dublin, Ireland

Worked in the RPA for four consecutive summers , working as an apprentice engineer within the engineer and architecture departments.Worked with the engineers to manipulate drawings relevant to discrepancies between original drawings and manufactured platforms. Archiving and management of spec sheets and documents from contractors, and the company itself. Developed an analytical Testing process for the new ticket vending machines. Both inhouse testing and on site testing where complete… Show more Worked in the RPA for four consecutive summers , working as an apprentice engineer within the engineer and architecture departments.Worked with the engineers to manipulate drawings relevant to discrepancies between original drawings and manufactured platforms. Archiving and management of spec sheets and documents from contractors, and the company itself. Developed an analytical Testing process for the new ticket vending machines. Both inhouse testing and on site testing where complete, as well and emergency mentance working with the machine contrators on site.Created a scaled model of new proposed route for presentation to government bodies and company executives. Created detailed spec drawings of platform stops on Microstation design software and ensured that all legal documentation was archieved with the associated drawings.Worked as a facilities engineer for one summer, which involved the management of outside contractors for installations and continuous maintenance.Assisted in the development and enactment of company presentations which showcased the new tram system and its methods of operation (Ticketing machines) to the general public. Show less

Master Of Science (Msc), Renewable Energy & Energy Management, Awaiting Results

Currently studying a Part-Time, Distance Learning Masters. The Master started in September 2011 and i am set to complete the Masters in 2015

Honours Degree In Mechanical Engineering, Mechanical Engineering, First Class Honours

Activities and Societies: Hurling team, Gaelic football team, Snooker team and Class Representative. Completed a thesis in my final year..

Leaving Certificate

Short Course, Resilient Leadership

Short course focusing on fundamentals of Resilient Leadership. Being effective during times of uncertainty. Acknowledging the critical.