• Responsible for the execution of the business process outsourcing (BPO) business for a360,inc. that supported the default attorney network in the mortgage industry. This included ensuring the timeliness of review and submission of invoices to the end clients (Banks and servicers) for reimbursement.• Partnered internally and externally with IT, Accounting, Sales, and Senior management on creative solutions in an attempt to increase efficiency and drive down submission timelines via automation.• Responsible for the onboarding, training and performance of billing, accounts payable and accounts receivable teams in both a remote and hybrid environment, also included site manager responsibilities.• Managed P&L for operation

• Lead collaborative efforts with Executive Management, Finance, HR/Resource Management, Quality Assurance, Sales, and Pursuit Management teams to ensure the successful set-up and execution of client engagements. • Provide the leadership needed to ensure production objectives, performance standards, and client deliverables are met on engagements. • Direct engagement planning, implementation, staffing, and execution of key operational functions. • Manage and supervise operational team comprised of 200+ high performing employees, providing business direction and coaching to drive contractual deliverables.• Spearhead client meetings with a focus on the operational execution for all ongoing engagement, working to manage client expectations and escalated client concerns. • Ensure staff training and development to drive increases in individual and team performance and drive highly effective employee relations and recognition for all personnel.• Provide visibility and transparency for the senior leadership team on engagement progress through management information systems (MIS) reporting. • Develop and execute against action plans to drive continuous process improvement and identify process efficiencies to create solutions. • Partner with the senior leadership team to support the development of growth strategies.

• Partnered with the senior leadership team and sales to develop business models for pricing and staffing to drive growth while maintaining a focus on profitability.• Managed operational teams consisting of 50+ production staff members with various responsibilities across multiple locations to support the Real Estate Owned (REO) asset management lifecycle. • Provided coaching, mentoring, and performance feedback in an effort to increase production.• Worked in collaboration with learning and development on areas of training and growth opportunities identified both internally and externally. • Led both client and vendor scorecard calls to ensure key performance indicators (KPIs) and service level agreement goals were met and exceeded. • Created and implemented organization-wide staffing models designed to maximize productivity while maintaining acceptable levels of profitability.• Developed and executed action plans that ensure continuous process improvement.

• Maintained responsibility for the database and compliance of all outside parties, including real estate professionals, attorneys, and property preservation vendors. • Created in-house technology to monitor performance and the compliance of the business partners.• Led in all communication with outside parties in a manner that ensured changes in policies and procedures were clearly communicated and documented. • Managed all onboarding of new clients and the front-end operations through occupancy.• Selected to serve as a speaker and trainer at a number of industry conferences.Notable achievements while in the position included:- Successfully implemented an Invoice Management system for all outside vendors, resulting in increases in efficiency and consistency across the portfolio. - Drove the successful merger of PMH to Stewart Lending Services while being promoted to a VP-level role.

• Managed a high performing team consisting of 10 staff members in workflow management of eviction, closing, task tracking, and vendor management, including auctions. • Served as a liaison between Default Servicing Real Estate Owned (REO) Management and vendors, working to ensure the needs of the business were met and service level agreements maintained.• Responsible for all 3rd party relationships within the REO Servicing Division of ALS.• Created and implemented performance scorecards and continually measured vendor performance related to all REO asset disposition. • Delivered monthly reporting on vendor performance, timeline compliance, asset tracking, and disposition. • Reviewed and approved list price reductions, sales offers, and repair bids outside of the delegated authority.• Refurbished, listed, and sold the company’s inventory of properties acquired through foreclosure, assessing the needs of each foreclosed property by reviewing the interior valuation and recommending the necessary repairs.• Developed marketing programs for each property and established and maintained a viable broker network to effectively dispose of the foreclosed property. • Selected brokers, entered into agreements for the marketing of properties, reviewed offers and counteroffers, and approved or recommended approval acceptance. • Prepared and delivered an analysis of the financial, marketing, and physical status of the properties and conducted field reviews of the properties to ensure performance/compliance of the brokers and vendors.Notable achievements while in the position included:- Successfully completed Lehman Brothers Loan Administration Professional Development Series.