Cisco VoIP, Cellular services, DAS, Conference Room Technology, Microsoft 365, Power Application Development, Active Directory/Azure Active Directory (AD/AAD), Contract Negotiation, Vendor Management, and Executive communication.• Spearheaded IT operations for telecommunications, optimizing system lifecycle management and user experience across multiple platforms, including Microsoft 365 and Active Directory. Orchestrated cross-functional team initiatives, achieving substantial cost savings and enhanced operational efficiencies. Skillfully negotiated vendor contracts, ensuring alignment with organizational compliance standards and future IT strategy requirements.• Expertly managed tower finances, developing and presenting comprehensive total cost of ownership models to executive leadership, facilitating informed decision-making for strategic initiatives and service rationalization.• Cultivated and maintained robust vendor relationships with telecommunications providers, productivity solutions (M365), value-added resellers, and critical sole-source middleware providers, ensuring seamless support for telecommunications and Identity and Access Management services.• Skillfully directed the telecom expense management (TEM) team, telecom functional teams, and structured cabling teams, retiring several circuits and achieving an impressive $2.4M in annual operational budget savings.• Leveraged Generative AI and ML technologies to personalize the customer contact center experience.• Provided strategic leadership during an Identity and Access Management (IAM) maturity assessment, overseeing consultants collecting stakeholder data to comprehensively evaluate IAM systems and develop a robust maturity roadmap.• Conducted a thorough evaluation and modernization of the enterprise distributed antenna systems (DAS) infrastructure model, roadmap, and service plan, ensuring optimal performance and future-proofing entire operation.

Microsoft 365, Directory Services, Active Directory, Citrix VDA (Nutanix), Dell Isilon, and Rubrik backups.• Devised an innovative strategy to separate the HSC Campus from the flagship and remote (South Texas) campuses, establishing distinct Active Directory directories and Microsoft 365 cloud organizations.• Effectively managed Microsoft 365, Citrix VDI, Backup, and Datacenter teams in their daily operational work, ensuring seamless service delivery and optimal performance.

Vendor Management, Contract Management and Negotiation, Executive Presentation Microsoft 365, Microsoft Azure, Identity and Access Management Systems, Hosted Web Services Voice over IP, DevOps Automation, Electronic Communication Systems, Desktop Systems Management• Adeptly managed multi-million-dollar Microsoft portfolio, contracts, and vendor relationships for the University of North Texas system within the domain of responsibility. • Spearheaded the successful deployment of DUO multifactor authentication integration with PeopleSoft, Office 365 cloud migration, and the consolidation of multi-campus disparate phone systems to Microsoft Teams Voice.• Provided exceptional coaching and mentorship to 12 highly performing IT engineers, empowering them to achieve outstanding personal and professional success, fostering a culture of excellence and continuous growth.• Developed an innovative application to effectively combat spam email campaigns, leveraging DevOps practices to automate and remediate compromised email accounts, significantly enhancing email security and reducing operational overhead.• Implemented advanced data security practices to enhance the confidentiality, integrity, and accessibility of data both at rest and in motion within the M365 tenant, utilizing cutting-edge technologies such as Data Loss Prevention, Cloud Application Security, and (POC) Data Classification (Azure Rights Management (ARM)).• Mentored senior IT support staff in developing service and operational practices aligned with the organization's goals and objectives, nurturing a proactive and customer-centric approach to IT service delivery.• Contributed extensive subject matter expertise and guidance in delivering eDiscovery tools in partnership with the UNT System Office of General Counsel, ensuring compliance with legal and regulatory requirements while streamlining the discovery process.

• Demonstrated exceptional leadership as the team lead for messaging services, expertly supporting and managing Cisco IronPort SMTP email gateways and spam appliances, ensuring robust email security and efficient communication flow.• Successfully negotiated a Microsoft license agreement to adopt A5 licenses, significantly enhancing functionality and features for the student population and empowering them with cutting-edge tools and resources.• Spearheaded the migration from Microsoft Exchange 2010 to Office 365 in 2013, ensuring a seamless transition to the cloud-based platform, unlocking new capabilities, and improving collaboration across the organization.• Architected and deployed a highly efficient Postfix SMTP farm in 2013, optimizing email delivery infrastructure and enhancing scalability to meet the growing demands of the organization.

UNT Computing Center• GroupWise Email System Administration• GroupWise Instant Messaging System Administrator• Microsoft Exchange Administrator• Microsoft Office Communication Services Administrator• Microsoft VoIP System Architect and Administrator (OCS 2007R2 - Lync - Skype for Business 2013)UNT School of Visual Arts• Technical support for the North Texas Educators on the Visual Arts, Graduate program.• Developed checkout system and database for art history department library. • Managed Apple desktop computing environment• Chaired the Apple Managers Group• Staff sponsor for the Apple Student Users Group