Jason A. Email & Phone Number

San Diego, California, United States

Provide exceptional technical support to a customers throughout US and Canada, accommodating varying levels of technical proficiency and cultural backgrounds, ensuring effective communication and resolution of issuesDemonstrate proficiency in diagnosing software-related problems, guiding customers through resolution steps, teaching best practices, and ensuring customer satisfactionDevelop SQL scripts to troubleshoot and resolve database issuesCollaborate with cross-functional teams, including customer care, anti-piracy, and software development to escalate and resolve complex technical issuesDocument and track customer interactions using Cisco FinesseTrains new employees with learning our products and handling calls professionallyReceive consistent positive feedback from customers for excellent service and technical knowledge

Greater San Diego Area

Greater San Diego Area

Worked alongside the IT admin in managing a 90 node networkConfigured network printers and shared drives through Group PolicyProvided tactful and timely help desk services to employeesAssisted with restructuring an insecurely configured Active Directory

Rockville, Maryland

College Park, Maryland

Consistently high keying speeds and accuracyDeveloped and taught best practices to new employees

Upper Marlboro, Maryland

Helped develop SOP’s for Department of Permits, Inspections, and Enforcement (DPIE)Sharepoint Site Administrator for new county agency DPIEDesigned information architecture of DPIE websiteDeveloped user manual for online permit tools

Bachelor'S, Computer Information Technology

Associate'S Degree, Computer And Information Systems Security/Information Assurance