Oversee day to day operations in a warehouse setting including shipping and receiving, cleaning of parts, refurbishment of parts, management of inventory, and warehouse staff.

Help clients find the vehicle that best suits their needs and their budgets.Negotiate with client to come to an agreement that is acceptable to both the client and Hendrick Automotive Group.Maintain the look and organization of the main lot and showroom. Ensure client personal information is secured in accordance with Hendrick Automotive policies.Contact potential clients that submit an internet inquiry.Assist clients with questions regarding in-vehicle technology and safety features.Train new sales staff on product line and Hendrick processes.Created and implemented training process to improve new staff understanding and application of sales process and product lines. Put together purchase offers for clients and assist management with client interactions.Assist management with dealer trades and inventory needs.Top regional Client Adviser in number of new Cadillac product sold in 2015 and 2016.

Managed a $2.6 million contract and 55 security officers in over 2,000 hours per week for the Wake County Public School System (WCPSS). Provides security officers to 31 schools and facilities and alarm monitoring and response to 170 school system facilities. Responsible for all aspects of security officer operations, training, scheduling, payroll, contract compliance, billing, and financials.Maintained over 97% on-time rate for security officer posts at 36 cold starts each day.Ensured all officers are properly licensed through the NC PPSAccomplished all aspects of personnel management from hiring officers to discipline to terminations.

Supervised a $2.6 million contract and 55 security officers in over 2,000 hours per week for the Wake County Public School System (WCPSS). Provides security officers to 31 schools and facilities and alarm monitoring and response to 170 school system facilities. Responsible for all aspects of security officer operations, training, and scheduling,Filled in for Account Manager when needed.Standardized post order site specific task lists for all locations and officers.Worked with Account Manager to create SOPM for site. Updated training standards and practices. Integrated new account floater pool into operations ensuring all posts filled.Worked posts as needed.Coordinated special coverage for events per client request. (i.e. graduations, football games, traffic details, etc.)Performed weekly site visits to ensure officers are performing up to standard.Maintained over 97% on-time rate for security officer posts at 36 cold starts each day.Ensured all officers are properly licensed through the NC PPSAccomplished all aspects of personnel management from hiring officers to discipline to terminations.

Supervised a 297.5 hour per week contract, and 9 assigned officers. Operated and maintained the access control system. Responsible for all aspects of security officer operations, training, scheduling, hiring, and payroll. Provided guidance to officers during emergencies and communicated with property management to ensure compliance with Convergys corporate policies.Worked with client to bring site up to specifications regarding service.Trained Site Supervisor and officers at a new site per client request.Ensured training standards were met by all officers.Ensured all officers were properly licensed through the NC PPSB.Minimized overtime weekly by filling shifts with on site officers.Wrote post orders and trained all officers in computer programs and Convergys corporate security policies.Improved clients' satisfaction with AlliedBarton.Accomplished all aspects of personnel management from hiring officers to discipline to terminations.Worked with client to address complaints and concerns regarding service, officers, and policies.

Completed site evaluations per operations manager request. Filled emergency and special coverage shifts. Reported deficiencies. Assembled training manuals and materials for multiple sites. Delivered uniforms and other materials. Trained officers at various sites in site specific and AlliedBarton general policies and procedures.Assessed officer job performance and post orders effectiveness.Filled shifts of Site Supervisors.

Detected, observed, detained, and processed shoplifters. Investigated employees for theft and fraud. Monitored in store CCTV system. Monitored sales histories via electronic database to detect questionable sales by contract sales staff. Processed employee and customer accidents occurring in the store. Ensured all paperwork was completed correctly and submitted to corporate office.

Performed all duties related to the detention of inmates in a county detention facility. Issued inmate uniforms, meals and mail. Performed cell searches for contraband.

Drove for the on campus transportation system. Completed security checks of all academic buildings nightly. Reported suspicious behavior to campus police. Patrolled campus to assist with increased police presence on campus. Assisted officers with completion of building searches for individuals.