Jason Anders Email & Phone Number

Huntsville, Al, Us

● Maintained Citrix Virtual Desktop Infrastructure (VDI) environment.● Managed Citrix Master images and patching.● Performed Tenable vulnerability scans and remediated any issues.● Active Directory Administrator.● Powershell scripting.● Member of BCBSAL Change Advisory Board (CAB).

Huntsville, Alabama Area

• Maintain system integrity and assist with outages.• Ensure applications are up to date on users computers and help with overall system security. • System Admin for domain printer servers.• Imaged desktop, laptop, and thin client computers to prepare for deployment using SCCM.• Support in-office and work at home users on a variety of platforms and connections.• Citrix remote support.• VPN remote support.• Worked as a remote team member with resources spread across the state.• Deployed desktop, laptop, and thin client computers to internal users and users working at home.• Resolved computer related issues and documented process in ticketing system.• Escalated unresolved issues according to issue type.• Familiarity with various IT methodologies (Information Technology Infrastructure Technology (ITIL), Agile, SCRUM, DevOps, KanBan, and Product Management) through practical application, training, and formal education.

• Managed and collaborated on high profile contracts of up to $1 million dollars for the company.• Working as both a product manager for our external customers, and a project manager internally to successfully meet the expectations for new customers, and provide the necessary tools and training for our staff.• Program Manager for new customer onboardings. • Worked multiple projects with varying resources and deadlines. • Lead cross functional teams with geographically separated resources.• Reviewed company analytics with the Director and CIO.• Developed action plans based on analytics, KPIs, and company goals.• Developed training materials for all departments within the call center.• Trained and coached call center staff on process improvement using Performance Management metrics. • Developed internal documentation for both critical and noncritical processes.• Developed work improvement methods to increase first call resolutions and decrease average talk time.• Developed bi-weekly training challenges to keep staff skills current. • Wrote and sent corporate communications outlining new policies, procedures, and available training. • Went on business trips to meet with new and existing customers.

Huntsville, Alabama Area

• Setup and configured VoIP phone systems with and without ACD & IVR systems.• Managed ACD and IVR systems as needed for the call center. • Managed network equipment (ACL’s, IP assignments, Firewall rules, WiFi access points).• Google Suite administration. • Went on business trips to meet with new and existing customers.

Huntsville, Alabama Area

• Provided telephone support to end users on a variety of issues.• Provided remote support via remote desktop connections.• Responded to telephone calls and email requests for technical support, tracks and monitors the problem to ensure a timely resolution.

Trinity, Al

• Develop a Sunday school and Wed night curriculum for Elementary, Middle school, and High School Groups.• Lead the High School Sunday school class.• Member of the church board of directors.• Planned and lead all youth activities both at the church and away.• Ministered to the youth of the church giving them a mentor and friend as they grew in their Faith.

• Setup and operated Kammann DVD screen and off-set printers.• Worked in a high volume manufacturing facility while keeping a strong attention to detail.• Used troubleshooting and problem solving skills to maximize machine running time.

Huntsville, Alabama Area

• Reviewed financial reports with General Manager and helped to develop action plans to grow revenue and controlled expenses in order to meet or exceed annual budgets.• Oversaw the responsibility for management and growth of the Food and Beverage segment of our business.• Interviewed and hired staff.• Was responsible for purchasing inventory for the Food and Beverage portion of the Bowling Center.• Interviewed and hired new employees.

Huntsville, Alabama Area

Scheduling and Logistics Supervisor, 2011 - 2011• Prepared schedules for the Aerospace, Museum, and Education departments in an effective andefficient manner as to save on staffing levels.• Improved employee scheduling which lowered the budgeted weekly hours by 200-300 payroll hoursper week.• Extremely analytical and inventive. Consistently came up with unique solutions to schedulingproblems and conflicts.Daytime Operations Supervisor, 2009 - 2011• Monitored staffs performance and ability to perform the required duties of the Aerospace staff.• Used YouTube videos for presentations and incorporated them into the Space Camp Robotics program.• Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing tohelp others when needed; effectively resolving conflicts at appropriate times; and assisting newmanagers and other staff to become familiar with policy and operations• Comprehensive knowledge and experience in group facilitation• Prepared & coordinated daily morning meetings for up to 30 counselor staff.Space Camp Aerospace Seasonal Counselor, 2007 - 2009• Trained groups of 16 children in Science, Technology, Engineering, and Mathematics.Ran simulated Shuttle Missions and other Astronaut Simulators.• Was voted counselor of the year by my peers during my second year of employment.• Prepared and presented presentations with and without the use of Microsoft PowerPoint rangingfrom 30 minutes to 90 minutes in length.• Became the lead counselor for the Robotics program after my first year of employment.

Terre Haute, Indiana Area

• Performed installation of both hardware, & software on customer’s computers.• Performed up-sales, sold service packages, and extended warranties to help me sales goals for thedepartment.• Worked with the public and helped them decide what kind of computer and accessories theyneeded.• Completed inventory counts and helped reduce lost or mis-counted inventory.

Terre Haute, Indiana Area

• Earned respect with a proven ability to obtain high performance levels from employees whilemaintaining a pleasant working atmosphere• Completed daily counts of on hand inventory.• Supervised colleagues during hectic seasonal periods• Supervised and trained employees in daily job responsibilities

Master Of Professional Studies In Information Technology Management, Information Technology

Commerce And Business Administration, Business/Commerce, General

Activities and Societies: 4-H Phi Theta Kappa Indiana Boys State Alumni