Jason Anders Email & Phone Number

Huntsville, AL, US

• Maintained Citrix Virtual Desktop Infrastructure (VDI) environment.
• Managed Citrix Master images and patching.
• Performed Tenable vulnerability scans and remediated any issues.
• Active Directory Administrator.
• Powershell scripting.
• Member of BCBSAL Change Advisory Board (CAB).

Huntsville, Alabama Area

• Maintain system integrity and assist with outages.
• Ensure applications are up to date on users computers and help with overall system security.
• System Admin for domain printer servers.
• Imaged desktop, laptop, and thin client computers to prepare for deployment using SCCM.
• Support in-office and work at home users on a variety of platforms and connections.
• Citrix remote support.

• Managed and collaborated on high profile contracts of up to $1 million dollars for the company.
• Working as both a product manager for our external customers, and a project manager internally to successfully meet the expectations for new customers, and provide the necessary tools and training for our staff.
• Program Manager for new customer onboardings.
• Worked multiple projects with varying resources and deadlines.
• Lead cross functional teams with geographically separated resources.
• Reviewed company analytics with the Director and CIO.

Huntsville, Alabama Area

• Setup and configured VoIP phone systems with and without ACD & IVR systems.
• Managed ACD and IVR systems as needed for the call center.
• Managed network equipment (ACL’s, IP assignments, Firewall rules, WiFi access points).
• Google Suite administration.
• Went on business trips to meet with new and existing customers.

Huntsville, Alabama Area

• Provided telephone support to end users on a variety of issues.
• Provided remote support via remote desktop connections.
• Responded to telephone calls and email requests for technical support, tracks and monitors the problem to ensure a timely resolution.

Trinity, AL

• Develop a Sunday school and Wed night curriculum for Elementary, Middle school, and High School Groups.
• Lead the High School Sunday school class.
• Member of the church board of directors.
• Planned and lead all youth activities both at the church and away.
• Ministered to the youth of the church giving them a mentor and friend as they grew in their Faith.

• Setup and operated Kammann DVD screen and off-set printers.
• Worked in a high volume manufacturing facility while keeping a strong attention to detail.
• Used troubleshooting and problem solving skills to maximize machine running time.

Huntsville, Alabama Area

• Reviewed financial reports with General Manager and helped to develop action plans to grow revenue and controlled expenses in order to meet or exceed annual budgets.
• Oversaw the responsibility for management and growth of the Food and Beverage segment of our business.
• Interviewed and hired staff.
• Was responsible for purchasing inventory for the Food and Beverage portion of the Bowling Center.
• Interviewed and hired new employees.

Huntsville, Alabama Area

• Scheduling and Logistics Supervisor, 2011 - 2011
• Prepared schedules for the Aerospace, Museum, and Education departments in an effective andefficient manner as to save on staffing levels.
• Improved employee scheduling which lowered the budgeted weekly hours by 200-300 payroll hoursper week.
• Extremely analytical and inventive. Consistently came up with unique solutions to schedulingproblems and conflicts.Daytime Operations Supervisor, 2009 - 2011
• Monitored staffs performance and ability to perform the required duties of the Aerospace staff.
• Used YouTube videos for presentations and incorporated them into the Space Camp Robotics program.

Terre Haute, Indiana Area

• Performed installation of both hardware, & software on customer’s computers.
• Performed up-sales, sold service packages, and extended warranties to help me sales goals for thedepartment.
• Worked with the public and helped them decide what kind of computer and accessories theyneeded.
• Completed inventory counts and helped reduce lost or mis-counted inventory.

Terre Haute, Indiana Area

• Earned respect with a proven ability to obtain high performance levels from employees whilemaintaining a pleasant working atmosphere
• Completed daily counts of on hand inventory.
• Supervised colleagues during hectic seasonal periods
• Supervised and trained employees in daily job responsibilities

Master Of Professional Studies In Information Technology Management, Information Technology

Commerce And Business Administration, Business/Commerce, General

Activities and Societies: 4-H Phi Theta Kappa Indiana Boys State Alumni