Jason Andre Email & Phone Number

Greater Chicago Area

Develop Services strategy and Operations in conjunction with senior leadership to define and achieve overall vision. Drive strategy and promote alignment and accountability across the organization.Lead business development and analysis of Home Services Sales Strategies for Call Center and Field Technicians.Responsible for Training, Channel operations, and Test and Learn for Call Center/Field ServicesResponsible for development of annual budgets and revenue targets and Internal Business Unit Agreements.Product Owner: Upgrade product replacement Application and Tech Talk remote support.

Mn, Nd, Western Wi

In-Store and Field Services Operations.Responsible for all in-store and in-field service operations of 238 Agents and leaders in MN, WI, and ND. . Responsibilities in this role FINANCIAL/RELATIONSHIPS: Responsible for individual contribution in assigned role/Team in support of the services strategy.Deliver meaningful profit and growth to Best Buy and its shareholders.CLIENT: Responsible to deliver and execute upon the services strategy EMPLOYEE: Create a world class employee experience for the Agents within their USO in alignment with the services strategy

Greater Minneapolis-St. Paul Area

Responsible for managing a Best Buy store, end-to-end, within the SOP, to maximum sustainable profitability through the company Values. I directly manage and develop the leadership team and provide leadership to the entire store team and market. As Best Buy’s store-based executive, I ensure that no customer is ever left under-served.Lead store’s employee engagement and development efforts, ensuring that employees are valued, safe and feel empowered to serve their customers and create their futures at Best Buy. Responsible in partnership with district leadership for recruiting and hiring world class employees and casting them into appropriate roles, ensuring that they are fully trained, and are empowered to serve their customers.Analyzes store’s performance indicators against company business strategies and goals and lead the team to develop plans to improve the business in partnership with district leadershipPartner with others to effectively manage a diverse workforce (as indicated by ESI scores) by ensuring consistent execution of employee processes including talent sourcing, recruiting, hiring qualified candidates, promotions, development and compensation.Set the standard and help others create a world class employee experience from talent selection through development and beyond.Develop a diverse external and internal talent pool and rhythm for following up on development activities throughout store.Quality performance development conversations are reflected through all levels of the store and balance recognition and coaching with opportunities.Manage an effective Customer Experience Leader program and teaches vision of good through role modeling the behaviorManage strong execution of selling skills as reflected in customer and financial outcomes.Effectively manage and coach Brand Standards.Lead Assistant Manager team to achieve plans to improve results throughout the store to profitably grow the business.

As a Deputy Director I was responsible for the overall implementation and execution of the Retail Operations, Logistics and Service strategy in multiple countries. I served as the single point of contact to influence and support the local Management team with Retail and Service Solutions Development, Systems Deployment, Value Proposition Creation, Operational Execution, 3rd Party Management, and Repair.Execution Design and Support for overall Retail Operations and Services Sales Strategy.New market entry and NSO Rollout (New Store Opening)Successfully NSO'd markets in Asia, Europe, Puerto Rico and Mexico by building a team to support Retail Ops and Services organization with field facing team of technical and operational experts. I was tasked with developing, testing and staffing a newly created team to immediately impact the customer and employee experience for our field services business model. In this role I was also responsible for managing vendor relationships, establishing new SLA’s, as well as updating contracts and SOP’s to drive better performance.Managed a centralized team that provided remote repair support, knowledge base, quality control, and training for the Field Retail Operations and Services Leadership.VPE creation and execution for the services operations teamDevelop SOP, systems requirements, sales/operational training and communication plans to support launch.Test new capabilities/offers, create learning plans, analyze results and develop scale strategies for successful tests/pilots.Capability Creation for a Dynamic Dispatch Model in new market entry.Vendor Management and Call Center/Repair Process Improvement.Develop Field Training, Reporting, and Communication to Drive Results and Enable Gap Management.3rd Party Vendor Management.Develop and Scale International Services Standards(Board Member on Global Principles and Standards Board)

Mn/Nc

As a GM I’m responsible for managing a Best Buy store, end-to-end, within the standard operating platform (SOP), to maximum sustainable profitability, within the Integrated Frame (Employee, Customer, and Shareholder) and through the company Values. I directly manage and develop the Assistant Manager team and provide leadership to their entire store team and market. As Best Buy’s store-based executive, I ensure that no customer is ever left unserved, or underserved. Lead store’s employee engagement and development efforts, ensuring that employees are valued, safe and feel empowered to serve their customers and create their futures at Best Buy. Responsible in partnership with district leadership for recruiting and hiring world class employees and casting them into appropriate roles, ensuring that they are fully trained, and are empowered to serve their customers. Analyzes store’s performance indicators against company business strategies and goals and lead the Assistant Manager team to develop plans to improve the business in partnership with district leadershipConduct regular store meetings, attend District/Territory meetings, participate in special projects/initiatives as assigned, and perform other duties as assigned.

Mn/Nc

As a District Services Manager I was accountable for the financial results of the Services Business Group within an assigned district of up to 30 store locations. I was responsible for maximizing return on investment, managing profit and loss, controlling company assets and the oversight of daily operations; the execution of strategies to achieve Services goals, communicating progress and initiatives to the district leadership team. Accountable for delivering a world-class customer experience across all channels including in-store, remote, phone and in-home interactions. In collaboration with store general managers, Iprovided performance management and development of the Sales and Sales Support Assistant Managers, building and sustaining a store culture that encourages innovation.Lead Sales Strategy and Execution for Services Group within a district of stores Responsible for the end-to-end execution of Services business results including sales, labor, risk management, cost control, and store services profitability within the assigned district Communicate local needs, perspective and insight with corporate partners to drive innovation Create strategies surrounding corporate-led initiatives to deploy workable execution plans Analyze business results and create solutions for performance gaps Ensure effective training and enforce accountability for performance standardsRecruit, develop and retain qualified employees to meet staffing needs Lead and develop team members by providing coaching, training, professional development, and performance management Strengthen employee leadership skills, global capabilities, and business acumen.Communicate business priorities and strategies to district leadership, store management, Field Service Market Managers and other district staff Integrate Services strategies with other business group strategies to ensure consistent execution aligned with company selling, operational and expense strategies.

Mn

Held various AM roles in Metro market

Nc/Nj/Ma/Mn