• Manage day-to-day department operations for over 400 personnel with effective workflow coordination.• Assisted Operations Manager with planning of routine operations and special projects for the company’s humanitarian mission requirements and disaster relief missions.• Supervised 2 teams to support operational excellence and excellent customer services at remote locations across Central and South American countries for long term missions.• Optimized organizational processes by effectively managing crews and supplies, while adhering to contractual requirements.

• Team leader for communications company, working in a strategic/tactical agency providing communication support to U.S Southern Command for humanitarian contingency and disaster relief missions in Central and South America• Deployed to Guatemala to provide communication services for a humanitarian contingency mission for 4 months to support medical volunteers and Corps of Engineers. Conducted over 18 missions during deployment and provided constant communication services.• Provided maintenance and technical assistance to foreign and national Commanders and staff regarding communications in 4 different countries.• Supervised team members to confirm compliance with set procedures and quality requirements on tactical equipment.• Handled all troubleshooting tasks for signal communication services, which include radio, wire and battlefield automated systems.• Trained users to connect and utilize Local Area Networks (LANs) and encrypted radio service applications.

• Advised the company director on all communication matters, to include planning, resourcing and employment of all communication equipment. • Responsible for all matters concerning Signal Operations, Automated Information Management, Network Management, and Communication Security for a multi-role engineer company.• Trained and mentored 20 personnel from different job description, to become proficient on the new tactical communication equipment and serve as team communication representatives. Bringing company readiness to 100% and entrusted team representatives to work independently on individual missions across the country. • Worked alongside foreign Network Enterprise Center for a new building to have network access. Computer systems were installed in 3 separate buildings for the organization and help install over 100 internet ports with activation. • Created and managed all network accounts for over 200 members. This enabled personnel to accomplish mandatory mission reports and complete assigned responsibilities for engineer department.• Responsible for the accountability and company level maintenance of communication equipment worth $1 million.

• Did project management for the U.S Army’s maintenance and supply centralized data management system that was previously inoperable on overseas network but coordinated and managed the program to be utilized on Air Force network for the first time since its inception.• Responsible for the execution of the Windows Operation System upgrade from Windows 7 to Windows 10 across the department for over 45 workstations.• Supervised and planned installation, operation, and maintenance of communication systems and network integration for 250 personnel in 3 distinct locations across the area of operation in a foreign country. • Created network accounts for over 250 personnel, for them to accomplish mission set, and enabled the unit to conduct assigned global ballistic missile defense. • Morale and welfare of the organization was placed first and foremost. Spearheaded the rectification and restoration of WIFI network for the unit’s remote site to over 100 personnel. Allowing them access to internet services to communicate with leadership and family back home. • Managed a team that was responsible for communication equipment for the organization which include 45 workstations, 10 printers, 60 VOIP phones.• Served as the primary security manager and conducted over 47 background investigations for incoming personnel, to then grant access to unclassified and classified network accounts.• Coordinated over 280 Virtual Tele-Conference’s to support unit command to communicate with higher echelon back stateside, where it enabled development with key leadership on an encrypted and secured capability.

• Served as the assistant and automation subject matter expert to the Brigade Commander and Command Sergeant Major. Where the readiness, planning and organization for the division executive’s operations were coordinated.• Handled all troubleshooting tasks for signal operations, which included radio, wire and battlefield automated systems and provided maintenance and technical assistance to company personnel.• Improved the safety for the department’s automation equipment, by creating a proper disposal of 60 computer hard drives and correct inventory methods.• Trained users to perform radio operations to relay and extend communication services across battlefield operations for 6 division training exercises.• Implemented training programs for encrypted classified communication equipment, where 53 members were trained, improved the organizations readiness by 50%.