Jason Auguste Email & Phone Number

Crystal Lake Il

Use Microsoft System Center Configuration Manager for inventory management, operating system deployment and software packaging and distributionUse Active Directory to administer user accounts Respond to telephone calls, email, and IT service request in a timely mannerInteract with end users on a daily basis

Wood Dale, Illinois

Use Autotask as ticketing system to monitor and work on ticketsProficient in Active Directory. Use Active Directory to add, disable, and configure user profiles such as managed groupsBuilt 15 virtual computers in the AWS portalUse Nable to monitor workstations, servers, and probesExperience with Remote Management and monitoring toolsets such as nableProficient in secure remote connectivity solutions such as VPNProficient with Windows Server & Client Operation Systems in production networking environmentsWindows Server 2012 and Windows Server 2012 R2Operating Systems: Windows 7, 8, 8.1, 10Application upgrades and deploymentsAssessing and troubleshooting down systemsProficient with backup solutions such as Axcient and UnitrendsMicrosoft Office 365 and SherWeb hosted cloud services

United States

Researching, analyzing, resolving and responding to intermediate-to-complex PC issues, questions and problems via telephone, e-mail, and callbacksFrequently working with PC end-users, Help Desk peers, and managers to solve issuesExperience working with Remedy, Autotask, and ServiceNow ticketing systems and handle approximately 30 calls dailyTroubleshoot VPN, Gmail accounts, and replace hardware when neededTroubleshoot printers, then uninstall and reinstall printer drivers when neededCSUserAdministrator in Lync Server 2013Use Active Directory to unlock accounts and reset passwordsUse Active Directory to manage groups the users is associated with and to map network drives Use Logmein123.com, Remote Desktop Connection, and SCCM Remote Tool to remote into users computers and troubleshoot software, networks and hardwareUse SCCM’s System Center Configuration Manager to manage computers and users and deploy installations when needed and to verify computers that the users are on

Chicago, Il

Provide level one support for internal applications and network environment on windows 7Assisted network Administrator with Network connectivity problemsUse Active Directory to create, unlock, reset and close accounts

Recognized for exceptional customer service by providing customer service for approximately 25 personnel on a daily basisIdentifying complex problems and reviewing related information to develop and evaluate options and implement solutionsUse logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problemsProvided leadership, instructions and supervision of 2 personnel which lead to extraordinary customer service

Network System Administration, Cisco Systems

Network System Adminstration, Cisco, 3.6

Network System Administration