Local Motion by Zipcar

- Promoted to manage SaaS business unit with highest gross margin within Zipcar- Responsible for product, operations, training and account management- Present RFP responses and demonstrate product to prospective clients- Visit, train and audit third party call center to ensure quality control- Traveled to client locations to conduct annual reviews and grow existing business- Retained 100% of clients and renewed contracts

• Promoted to manage the company’s top 300 accounts in San Francisco and responsible for annual revenue expansion of a $2,500,000 book of business• Grew existing business by 15% in 2013• Created and executed account plans for accounts and setup communication strategies• Provided monthly forecasts within 5% of actual results• Prospected and sold new departments and offices associated with accounts on list to generate new revenue streams

• Produced the highest year end revenue and 90 day revenue in sales department• Achieved over 120% revenue to goal for both San Francisco and Toronto territories• Won April sales competition with highest percentage over goal and highest revenue intake• Managed sold accounts to ensure continued growth after quota period closed• Worked with local general managers and marketing teams to maximize revenue from sold accounts • Interviewed, trained and mentored new sales representatives• Highly organized and proficient with CRMs

• Supervised the maintenance and repair work of over 600 vehicles at over 120 universities• Managed fleet logistics and vendor contacts nationwide • Negotiated over 100 vendor contracts and pricing to company’s growing geographic footprint• Contributed to Zipcar’s pre-IPO growth by launching over 100 new university programs• Designed and implemented internal fleet processes to increase vehicle up-time efficiency • Coordinated new vehicle logistics and shipments for customer assurance• Trained 12 new employees to support company growth

Marketing Representative 2007-2008• Supported marketing managers by executing project tasks and addressing work overflow• Administered website product pages and added new products• Researched competitors and developed product pricing strategies• Improved search engine optimization for existing websites• Monitored sales trends for websites using Google Analytics and DashCustomer Service Representative• Handled inbound calls and converted sales• Resolved over 100 customer service issues each day• Managed vendor accounts