Jason Baird Email & Phone Number

Calgary, Alberta, Canada

Fairmont Hot Springs, British Columbia, Canada

Oshawa, Ontario, Canada

Oshawa, Ontario

• Ensured pool facility met requirements of Public Health Unit standards by conducting daily water testing, adding chlorine to pool and recording concentration amounts.
• Performed routine cleaning and maintenance of pool facility and surrounding environment to ensure patron safety.
• Improved facility operations by simplifying the daily checklists and maintenance instructions, by labelling mechanical room valves, and by repairing facility tools and equipment.

Fairmont Hot Springs, British Columbia

• Delivered a high quality guest experience by highlighting general resort information, local attractions and activities present in the surrounding area, and hot spring mineral content and pool chemicals.
• Resolved complaints of disgruntled customers by clarifying the issue, describing the underlying policy efficiently and clearly, and following up when necessary.
• Coordinated colleagues in response to life threatening first-aid situations, while directing 300+ customers with a high level of composure when under high degrees of stress.
• Facilitated training and development of newly hired staff in an organization where exceptional service is a major priority.

Canada Games Complex, Thunder Bay, Ontario

• Prepared unique lesson plans to accommodate large groups of diverse children and adults of all abilities, verbalized feedback to students and parents on a per lesson basis, and recorded individual stages of progression.
• Trained and mentored assistant instructors on proper teaching techniques, safe supervision practices, and lesson plan generation, contributing to the development of new instructors.

Nepean Sportsplex, Ottawa, Ontario

Ottawa, Ontario

Ottawa, Ontario

• Handled a cash register with a high level of accuracy and efficiency.
• Communicated with customers to process orders and to ensure customer satisfaction.
• Trained incoming employees to ensure the proper use of restaurant and maintenance equipment, while meeting safety regulations.