Jason Bascom Email & Phone Number

Paddington, London, Gb

• Builds jobs within Control-M & AutoSys to facilitate new processes in production• Works independently with third party vendors to implement new products for FI’s• Recognized as SME for the Phoenix core at the operational level• Ensures that all production processes and procedures are in-line for operators• Creates and completes tickets in Microsoft CRM, SalesForce and ServiceNow• On call support for various issues predominantly from operations (24x7)• Runs bank conversion and deconversions from the Phoenix system• Continues mosts tasks from Supervisory and Support Engineer roles

Toronto, Ontario, Ca

• Oversaw and managed three direct reports• Ensured all processes were completed on a nightly basis for 60+ FI’s• Assisted in various projects to implement new products for FI’s operationally• Liaison between multiple departments to create new operational processes• Created scripts and queries to perform new procedures or verification processes• Created and configured environments for the Phoenix software• Continued all tasks from Operations Support Engineer position

Toronto, Ontario, Ca

• Supported/troubleshot issues for internal coworkers and external clients• Reset passwords and unlocked various Active Directory/Phoenix accounts• Worked with system admin group to get Control-M jobs created or altered• Ran bank conversion and deconversions from the Phoenix system• On call support for various issues predominantly from operations (24x7)• Performed upgrades on databases and Phoenix systems• Ensured all system and DB backups were performed accordingly• Restored backups from tape and restored those backups to SQL server• Created, worked, and completed tickets within Microsoft CRM

Lake Mary, Florida, Us

• Followed procedures to get nightly processing complete for 30-60 FI’s• As the lead computer operator trained multiple operators on proper procedure• Worked with overnight support to get issues with nightly processing rectified• Ensured timely completion of all checklists on a nightly basis