Jason Bashaw Email & Phone Number

United States

Richmond, Virginia, United States

• Remotely oversee and support 9 Specialists responsible for the implementation of technical software systems and hardware both onsite and remote.• Responsible for successful completion of approximately 1000 installation orders from March 2019 to present representing over $3 million dollars in annual revenue lift.• Provide leadership to insure product implementations meet client expectations, are completed on time, and are within budget.• Liaise with Engineering and Product teams to report deficiancies and provide feedback.• Learn and distribute new product features and distribute that knowledge to the greater team.• Interview, hire, and train new employees to fill needed roles according to company standards.

Richmond, Virginia Area

• Directly manage 16 reports including 3 Software Analysts and 13 Software Specialists across 5 states to provide a superior client service experience.• Successfully lead second and third level support teams towards closing 16k advanced level calls in an 86k call center over the last 12 months.• Act as a senior technical resource to all departments providing support and direction.• Implement and manage support standards throughout the department reporting to the Senior Director of Customer Support.• Mentor and participate in the growth and professional development of team members.

Richmond, Virginia

• Provide top tier technical guidance and consultation to the Support, Customer Success, Sales, and Installation Departments. • Manage the Special Projects team consisting of 3 Software Solutions Analysts and 4 Software Solutions Specialists.• Act as top-level software support for 1500+ clients across the U.S., Canada, Mexico, and Europe.• Work closely with both Product and Engineering teams to find and fix software defects and data conditions.

Richmond, Virginia

• Responsible for the quality assurance and testing strategy of multiple critical business application systems• Owns QA activities for scrum teams and drive scoping, planning, executing, monitoring & controlling test activities• Develops and establishes QA metrics standards• Leads, coordinates, and contributes to the development of test plans and test cases• Executes test plans and create test reports to describe program evaluation, testing, and correction• Analyzes, troubleshoots, and triages defects and reported issues• Identifies testing risks and develops solutions to mitigate• Reviews product design documentation to ensure that requirements stated are correct, unambiguous, and verifiable• Collaborates with development teams to resolve defects• Reviews quality processes and procedures, identifies and implements continuous improvements• Serves as a support resource for products• Identifies areas of the applications to use test automation, scripting, data development, and other continuous integration processes

Richmond, Virginia Area

Primary Responsibilities Include: 1. Represent both IT and the functional areas to ensure smooth implementation of all new custom applications, including coordinating user testing and training. 2. Participate in the development of applications, standard reports, and data requests in order to improve the efficiency of the IT and functional departments. 3. Solve moderately complex problems and/or conducts moderately complex analyses. 4. Administer network workstations, utilizing one or more TCP/IP or non-TCP/IP networking protocols. 5. Evaluate and/or recommend purchases of computers, peripheral equipment, and software. 6. Investigate user problems, identify their source, determine possible solutions, test and implement solutions. 7. Install, configure, and maintain personal computers, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems. 8. Perform software and application installations and upgrades. 9. Clean up and maintain unused computer hardware, software, licenses, and documentation. 10. Troubleshoot network and phone system issues. 11. Maintain confidentiality with regard to the information being processed, stored or accessed by the network. 12. Document network problems and resolutions for future reference. 13. Work with minimal guidance; seeks guidance on only the more complex tasks. 14. Act as a resource for others with less experience. 15. Establish and perform maintenance programs and scheduled backups following company and vendor standards.

Build/configure Microsoft Server and Client class machines. Install/train software and hardware to clients remotely and on-site. Train IBS employees to use newly released code. Configure/maintain Cisco VPN clients (ASA 5505, ASA 5520, VPN 3002). Schedule and manage hardware/software installations. Build and execute SQL queries. Virtualize and configure existing hardware. Create and maintain virtual machines. Beta test hardware and software.

Supervised, scheduled, and managed logistics and resources for up to fifteen crews, each consisting of six employees. Maintained proprietary scheduling software. Accomplishments:Obtained six month raise in two months due to exemplary performance Accepted Scheduling Manager position on top of existing Field Supervisor responsibilities.

Supervised supplier initiation, training and maintenance of support processes. Assisted in troubleshooting and maintenance of proprietary inspection software. Monitored inspection reports and service delivery systems for quality compliance. Systematically analyzed field information for decisions requiring knowledge of technical specifications and company and client guidelines.

A $30M service-oriented real estate inspection management company Network Services Specialist 2003-2005Supervised supplier initiation, training and maintenance of support processes. Assisted in troubleshooting and maintenance of proprietary inspection software; Monitored inspection reports and service delivery systems for quality compliance. Systematically analyzed field information for decisions requiring knowledge of technical specifications and company and client guidelines.

Biology

Education record

Diploma

Diploma

Biology

Engineering

Engineering