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Team orientated, great attitude business professional with an eye on the future and a demonstrated working understanding of the software development process with over 8 years of SaaS experience in front line Tier 2 support and support engineering.
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Technical Support ManagerRecurly Oct 2024 - PresentSan Francisco, Ca, Us -
Lead Technical Support EngineerRecurly Sep 2022 - PresentSan Francisco, Ca, Us
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Senior Technical Support EngineerRecurly May 2022 - PresentSan Francisco, Ca, Us
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Technical Support Engineer, Payments TeamRecurly Jul 2020 - PresentSan Francisco, Ca, Us
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Customer Support LeadZorroa Jan 2019 - May 2020Zorroa is the leader in AI-driven software and services for visual search and business intelligence, blazing the trail with Visual Intelligence, combining elegant user experiences, deep learning, and data integration.- Process documentation- Established and set up customer support processes- Direct customer facing engagement and troubleshooting via different mediums (email, phone, video conferencing)- Prioritized and triaged support tickets- Regularly reported on customer support activities- Trained internal business and support team members on technical and role requirements- Zendesk administration- Google Cloud Platform administration- Python code review and debugging- Worked with Product, Design, and Engineering on product iteration and issue resolution
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Owner/OperatorA.Muse Audio (Record Label) Jun 2011 - Jan 2020- Artist development - Creation and organization of multiple seasonal and monthly release schedules Product Budgeting & Marketing including use of social media platforms and e- mail - Merchandising - Coordination with international labels for collaborative work
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Technical Support Specialist/Project & Product ManagementChartboost Apr 2014 - Jan 2019San Francisco, California, UsI interact with Mobile Game developers and the internal business team and provide assistance with issues related but not limited to installing and integrating our SDK on multiple IDE's (XCode/Unity/Android Studio, etc) as well as our many Mediation and attribution platforms, Analytics discrepancies and more.Support Team duties- SDK and Integrations Testing and troubleshooting- Direct customer contact and solution-based communication- Mongo database administrator- SQL Database- Training internal business and new support team on product function- Jira database management- Zendesk triage and organizationProduct and Project Management- Ideation and development of internal admin tools for the Chartboost analytics dashboard- Launched and maintained a ticket deflection portal for proactive external support for our customers- Collaborate with the engineering and product team on product development to increase efficiency- Development of User Stories- Utilize Jira Project Management to track and oversee project & progress- Schedule new projects and assign tasks to relevant team- Lead and develop presentations showcasing new features for internal Business team and Customer Success -
Quality Assurance EngineerClock Four Jul 2013 - Apr 2014San Francisco, California, Us• Database management, migration and functionality of web and mobile platforms• CMS database management • Test plan creation • Jira database administration and migration• Web and mobile site design and testing • Ipad/tablet black box app testing -
Quality Assurance Engineer Level IiZynga Mar 2012 - Mar 2013San Francisco, California, UsEnsured functionality of Zynga web platform through creation and use of test plans. Developed test plans to ensure optimal functionality of Zynga website. Maintained JIRA database to organize and resolve outstanding software issues. Trained the outsourced team in India on correct use and functions of the test plans. Communicated effectively with Project Managers to resolve potential issues within upcoming features. Created a feature for the avatar project on Zynga's new platform site. -
Customer Service TechnicianAstro Gaming Nov 2010 - Jul 2011Assisted customers with technical issues, and facilitated product returns andreimbursements. Diagnosed customer technical issues via web-based CRM. Communicated with thousands of customers to resolve defective hardware issues. Travelled to various cities in the United States to facilitate in setup and breakdownof astro gaming booth at Major League of Gaming (MLG) tournaments.
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Senior Quality Assurance Tester2K Games Jun 2002 - Mar 2007Novato, California, UsEngaged in software testing for functionality and lead small groups of testers incompletion of test plans. Created design documents that outlined and explained in detail innovative game featuressuch as control schemes and game play modes. Worked closely with production and artificial intelligence engineers to create balancedgame play experience by resolving AI malfunctions.Served as a technical resource and product knowledge expert, as well as a liaisonbetween test group and production group.
Jason Battle Skills
Jason Battle Education Details
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Westwood College-Los Angeles
Frequently Asked Questions about Jason Battle
What company does Jason Battle work for?
Jason Battle works for Recurly
What is Jason Battle's role at the current company?
Jason Battle's current role is Be of Service.
What is Jason Battle's email address?
Jason Battle's email address is ja****@****roa.com
What is Jason Battle's direct phone number?
Jason Battle's direct phone number is (415) 432*****
What schools did Jason Battle attend?
Jason Battle attended Westwood College-Los Angeles.
What are some of Jason Battle's interests?
Jason Battle has interest in Economic Empowerment, Crypto Currency Investments, Basketball, Science And Technology, Independent Research, Arts And Culture, Health.
What skills is Jason Battle known for?
Jason Battle has skills like Video Games, Jira, Testing, Game Development, Test Planning, Management, Ps3, Quality Assurance, Databases, Marketing, Web Applications, Mobile Games.
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