• Lead a team of 30 at a leading workforce solutions provider, delivering integrated services in staffing and warehouse management to support the operational needs of mid-market and large corporate clients• Led new implementations, ensuring cross-functional collaboration and seamless client experience• Lead multi-site client operations, delivering exceptional client engagement, quality, safety, and expense management - increasing profit margin by 3.2 points and reducing our recordable incident rate by 5%• Deliver quarterly and annual busines reviews to ensure business alignment and identify opportunities for continuous improvement• Implemented scorecard to monitor KPIs and encourage team engagement and ownership; achieved 95% of target KPIs, including 100% of operating income goals in 2023.• Generated $14M in new business and existing client expansion through referrals and in-depth market analysis, successfully securing new contracts with 6 clients over 3-years to deliver workforce solutions, training, and development programs• Led Process Action teams in 2023/2024 focused on updated implementation process, employee retention and change management processes – resulting in a 25% reduction in same site turnover. • Achieved the Bleed Blue Award for outstanding dedication to team success and company values • Participated in a 6-month Pathways Program designed to support the development of high-performing Directors and VPs and presented a Capstone presentation on effective Organizational Change Management• Prepare budget forecasts for 10 individual client locations, focusing on value for both clients and our organization

• Led a team of 35 in the US and India providing 200+ field offices with recruitment, administrative and technical support, processing over 2 million pieces of data on an annual basis• Implemented new Genesys PureConnect communication platform, providing increased ability to evaluate performance metrics and employee interaction• Led cross-functional project management teams, including the succesful integration of a sister company onto our ATS and workforce management system• Achieved the Rookie of the Year Award - awarded to an individual who has been employed less than 18 months, but has demonstrated abilities and skills above their experience and tenure

• Managed full life cycle for contingent labor supply and oversaw supplier management and client engagement at four national clients• Executed an RFP project to consolidate the supplier base, achieving a $1M reduction in labor expenses • Performed market analysis and contract negotiation to support the company’s new business development and RFP opportunities

• Led the project design and manufacturing process of custom furniture and cabinetry, incorporating 5S methodology• Implemented a Kanban supply order process to maximize material use and expedite replenishment• Led B2B and direct to consumer sales process, developing strong relationships and generating repeat business and referrals• Presented at trade shows and special events, showcasing products and offering unique design options• Managed financial operations of the business, including budgeting, financial reporting and tax preparation