Perform basic to complex installation of and troubleshoot/ repair coax based phone, internet or video services in a residential and commercial environment (small to medium businesses) from the tap to the connection of the CPE; including but not limited to, all necessary wiring of both interior and exterior associated equipment in the forward and return signal path of the customer premise network (CPN) Interact with business customers and their representatives, demonstrating an understanding of and regard for the unique priorities of business clients. Work with customer technical support personnel to diagnose and correct service related issues Respond to equipment failures, trouble shoot and repair equipment while providing the customer with productive communications regarding repair process Recognize and escalate to a supervisor persistent service problems or other observed factors that could impact the ongoing relationship between Charter and a business customer Educate customer on proper use of services and equipment, as well as the availability of online help options Perform all work as necessary to conform to quality, security and safety control guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA and FCC and following procedures as outlined in the Customer Premise Network Installation Qualification (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals, and Employee Handbook) Adhere to TQA standards in accordance to company policy

Responsible for supporting the IT infrastructure and professional development needs for Digital Opportunity Trust USA’s TeachUp! Program. Responsible for spear-heading the professional development of teachers through technology interns under the 21st Century Schools Initiative supported by a $40 million commitment made by Cisco Systems following Hurricane Katrina. Leads a professional development/training program that empowers more than 20,000 teachers, 600,000 students and 50,000 community members through the integration of educational technology resources and 21st century learning skills in schools and community sites across Mississippi and Louisiana. Responsible for the development of the TeachUp! Technology Integration curriculum with alignment to common core benchmarks and standards. Serve as a consultant to aid the efforts of school districts to modernize their classrooms and provide job-embedded training/professional development to their teaching staff. Deliver trainings workshops, presentations, and professional development opportunitiesto TeachUp! interns, educators and administratorsin the USA, Mexico and Kenya, Africa.