Launched and successfully established the Triangle and Coastal Markets, expanding the company's market reach and driving significant business growth.Built strong and trusting relationships beyond mere vendor-to-agent transactions.Hosted business presentations and Lunch and Learns to prospective and current agents, showcasing the value proposition and key features of the business.Utilized CRM system to manage leads, track sales activities, and maintain accurate and up-to-date customer information.Consistently met and exceeded daily, weekly, and monthly targets for phone calls, emails, meetings, and social media engagements to drive sales and maintain client engagement.

Consistently drove store performance and achieved production goals, surpassing targets and contributing to the overall success of the business.Conducted thorough research on new products within the industry to stay up-to-date with trends and maintain a competitive edge for the store.Interacted with customers to understand their preferences and provide personalized assistance in selecting cigars that matched their needs and preferences.Actively represented the store in marketing promotions on social media platforms, effectively engaging with the target audience and driving brand visibility.Welcomed brand representatives and coordinated successful events at the store, ensuring optimal customer experience and increased sales.Efficiently performed opening and closing procedures, including cash handling, store maintenance, and inventory stocking to ensure smooth operations.Demonstrated flexibility by floating to other stores for events, inventory processing, or other operational needs, contributing to overall store and team success.Organized and maintained store displays to showcase inventory attractively, creating an inviting and visually appealing shopping experience for customers. Certified Retail Tobacconist, #2807.

Demonstrated proactive approach in serving the community and ensuring the safety of individuals and their property.Completed over 650 hours of comprehensive training, acquiring multiple certifications to enhance professional skills and knowledge.Effectively and professionally interacted with individuals from diverse backgrounds, fostering positive relationships and promoting community trust.Utilized strong training abilities to provide comprehensive instruction to incoming law enforcement officers, dedicating over 500 hours per trainee.Acted as a supervisor, serving as the point of contact for a squad of 6 deputies, effectively managing and resolving issues during shifts.Exhibited crisis management and quick decision-making skills in emergency situations.Collaborated with team members and external agencies to ensure seamless coordination in response to incidents.Developed and implemented proactive strategies to prevent and deter criminal activities, contributing to overall community safety.