-Coach and mentor, a team of agents while holding them accountable to KPI's and ensuring that performance goals are met.-Work closely with other departments and contractors to ensure that service levels are being met.-Accountable for reporting on service metrics and provide visibility to internal and external clients.-Collaborate with on-site parking managers, CIO and VP's to ensure service is maintained during closures and seasonal changes to services.Achievements-Developed and piloted interactive training program designed for in-person and remote training.-Integrated an omni-channel support system which provided the ability to interact with and assist our customers through multiple contact channels in real time.

Core Responsibilities:-Be the first point of contact for our customers-Respond to customers’ incoming calls, emails, and chats-Process existing order inquires, changes, and or edits-Provide timely and accurate information to incoming customers about products on our multiple platforms-Explain to customers how our site and app works-Process resort closures due to weather, road closures, airport closures, and or emergencies-Process payments, refunds, and credits-Monitor industry websites, social networking sites, and customer feedback-Coordinate with our Partner Operations team to help prioritize resort requests-Be the voice of the company to our customers -Other ad hoc projects

-Pack and load the days packages into delivery vans.-Drive a company owned vehicle (full size cargo van) along the days assigned route. Usually averaging around 90-120 stops per day.-Ensure the safe delivery of the customers package to their place of residence/business working outside and in all weather conditions.

• Maintain territory as assigned to build/establish grocery retail relationships.• Take initiative to expand space/presence on all Wonderful brands products by building/moving displays and/or product to establish best location for sales on all company products as necessary in assigned stores.• Rotate, stock all company authorized products as needed on every grocery store call.• Maintain schematic integrity, re-merchandising projects as needed including grand openings/re-models as requested by retailer.• Develops/maintains relationships with retailer store/field operations personnel and supervisors to facilitate account penetration and achieve maximum sales, execution and participation on all company promotions and programs.• Sell/up-sell and monitor retail distribution of all headquarter-authorized products for all stores in assigned territory as needed and as store situation dictates.• As trained and directed, accurately record all data-gathering objectives as instructed through use of company hand-held devices.• Execute/maintain/monitor all company-driven marketing initiatives and programs for all stores in assigned territory as applicable including maintenance of POS and coupon/tie-in programs as assigned.• Provide chain specific information and communication on daily basis as needed and as requested by supervisor.• Maintains all company provided equipment and material in acceptable working order and condition.

-Help customers discover, buy, use, and love Microsoft technology solutions and services that meets and exceeds their individual expectations-Illuminate product offerings and cross platform ecosystem integration through in-store experiences and learning engagements that build on increased utilization with devices customers own and loveEffectively respond to changing in-store environment, circumstances, and situations through customer engagements-Have a level of intuitiveness to thrive in a dynamic and fast paced retail environment-Tenaciously pursues positive outcomes by using effective approaches to solve problems-Takes responsibility in delivering on commitments and seeks positive results that benefit customers, both externally and internally -Continuously maintain product knowledge by learning through others along with self-educating, showcasing product and service offerings building on our #WeWinAsATeam culturePossesses the ability to persuade positive business outcomes through in-store interactions with customers and team mates’-Feel empowered to engage with peers, store leaders, corporate and field team members in the development of innovative ways to make a larger impact in our customers livesCombines resources and joins efforts with teammates to achieve store and company goals

-Set up and stocking stations with all necessary supplies-Prepare food for service (e.g. chopping vegetables, butchering meat, or preparing sauces)-Cook menu items in cooperation with the rest of the kitchen staff-Answer, report and follow executive or sous chef’s instructions-Clean up station and take care of leftover food-Stock inventory appropriately-Ensure that food comes out simultaneously, in high quality and in a timely fashion-Comply with nutrition and sanitation regulations and safety standards-Maintain a positive and professional approach with coworkers and customers

-Manage and motivate employees through constant communication-Make sure guests are receiving "Best In Class" customer service at all times-Maintain food service and production levels -- ensure that food is prepared and served in the appropriate quantity and with the utmost quality-Ensure operations are in accordance with kitchen sanitation and safety standards-Start-up and shut-down of restaurant equipment and processes (opening/closing shifts)-Handle inventory responsibilities including food orders and receipt-Deliver food during peak hours of operation-Perform administrative duties including required reports

Maintain property rentals by advertising and filling vacancies; negotiating and enforcing leases; maintaining and securing premises. Process auction paperwork and perform quarterly auctions on site as well as maintain a full range of retail products for moving and storage.

Primary duties included sales, scheduling, prepare reports for corporate, hiring and training of new staff, marketing. Oversaw the operations of three locations in Honolulu.

My primary duties were to check out tables to customers, serve food and beverages including alcohol and maintain a clean and safe family atmosphere. Some other duties would include cash handling, table maintenance and some security. I would also often work special events like graduation parties or over night community events.