Promoted twice to manage IT operations and a 6-person team at a leading developer of cloud-based, secure faxing, messaging, and file sharing applications. Support agile application development and DevOps for product launches, updates, and releases. Manage internal cloud-based application development, enterprise software, test, deployment, quality assurance, communications, cybersecurity, licensing, backup, and recovery.Coordinate operations at 4 data centers including 650 total devices, physical and virtual servers, routers, switches, hardware, SAN appliances, virtual equipment, Azure, AWS, test machines, VPN, company firewall, desktops, and mobile devices. Interact with 20 vendors and suppliers including Microsoft, Cisco, HP, VMware, Fortinet, SalesForce, AT&T, CenturyLink, Dynamics, and ManageEngine. Deliver world class global support to 1+ million end users from 4,000+ companies including FORTUNE 500 corporations and leaders in clinical healthcare, financial services, legal, and higher education markets. Help maintain 99.99% system and application reliability rate. Established a formal IT Department instituting best practices, overseeing company SSAE and PCI compliance, and maintaining 3-year technology refresh schedule. Involved in SOC 1 and 2 audits. Played an integral role in company growth, tripling in headcount and revenue. Successfully launched Hosted Applications business. Helped pioneer first-of-its-kind secure, cloud-based enterprise faxing product line.Developed program to monitor and evaluate changes to technology to maintain compliance and increase competitive advantage Maintained vendor relationships to obtain cost affected solutions and top tier support. Worked with financial operations and other departments to create yearly department based IT budgets Successfully launched hosted applications business resulting in $25 million in annual sales. Helped pioneer first-of-its-kind secure, cloud-based enterprise faxing product line.

Responsible for driving technical sales activities and supporting the successful acquisition of new customers. Leveraged technical knowledge and excellent communication skills to collaborate with the sales team to understand customer requirements, present compelling solutions, and demonstrate the value of our products and services. Articulated technical concepts to drive revenue growth and establishing strong customer relationships.

Ensured customer satisfaction by providing efficient and effective technical assistance. I was responsible for diagnosing and resolving technical issues, answering customer inquiries, and delivering exceptional customer service. Leveraging expertise and problem-solving skills contributed to maintaining the company's reputation as a leader in technical support.