Jason Brant Email & Phone Number

Cardiff, Wales, United Kingdom

Cardiff, Wales, United Kingdom

Leading a team responsible for ensuring customers have a great first experience opening personal or business current accounts.Inspiring and motivating a team to give the best service to our customers. Leading from the front, looking to share solutions that will make our's, and our customers' lives, better.Positively influencing and contributing to the team culture, motivating, coaching and supporting staff development.Acting as a subject matter expert; sharing technical expertise… Show more Leading a team responsible for ensuring customers have a great first experience opening personal or business current accounts.Inspiring and motivating a team to give the best service to our customers. Leading from the front, looking to share solutions that will make our's, and our customers' lives, better.Positively influencing and contributing to the team culture, motivating, coaching and supporting staff development.Acting as a subject matter expert; sharing technical expertise and guidance with the wider Onboarding team. Conducting Quality assurance and risk assessments on new accounts to actively improve processes, workflows and service to customers. Preparing and distributing reports to the wider business. Show less

Wales, United Kingdom

Providing service continuity, effective management and development of NFUM Branches and Agencies, developing local market place potential and effective relationships with target customers.Supporting integration and coaching of newly recruited Branch/Account Manager and Agents providing them with awareness and knowledge of the NFUM culture, agency practices and improving their capability to maximise business potential.Planning, leading and delivering strategically aligned… Show more Providing service continuity, effective management and development of NFUM Branches and Agencies, developing local market place potential and effective relationships with target customers.Supporting integration and coaching of newly recruited Branch/Account Manager and Agents providing them with awareness and knowledge of the NFUM culture, agency practices and improving their capability to maximise business potential.Planning, leading and delivering strategically aligned sales and marketing activities to achieve growth, profitability and product targets and develop local market place potential.Analysing and reviewing activity of the NFUM Branch or Agency, identify potential challengesand opportunities, formulating plans, gaining approval for implementation designed toovercome the issues, mitigate any negative impact or maximise opportunities to enhance Customer Experience and protecting NFU Mutual’s reputation and brand. Show less

Cardiff, Wales, United Kingdom

Senior Manager of service delivery and customer experience across member helpline, incorporating 11 team managers and 150+ call agents providing inbound telephony. Implementing challenging customer service measures including timeliness and quality of response and proactively driving measures through continuous improvements to processes, systems and training.• Facilitating delivery of office to home working through Covid19 pandemic, delivery prioritisation of equipment and full… Show more Senior Manager of service delivery and customer experience across member helpline, incorporating 11 team managers and 150+ call agents providing inbound telephony. Implementing challenging customer service measures including timeliness and quality of response and proactively driving measures through continuous improvements to processes, systems and training.• Facilitating delivery of office to home working through Covid19 pandemic, delivery prioritisation of equipment and full understanding of Home v Office performance to forecast and deliver efficiencies • Data capture and analysis of call demand data, providing efficiencies and process improvements to achieve first contact resolution and reduce demand failure• Project lead for business change initiatives including telephony improvements, centralised knowledge repository and people development• Manager of Senior Support Team SME’s providing Risk Analysis of emerging and current risks and attesting effectiveness, delivery of skills coaching and identifying root cause analysis for complaint and service blockers. Show less

Aberdare, Rhondda Cynon Taff, United Kingdom

Mid Wales & Gloucester

Senior Leader of company strategy with 140+ regulated and non-regulated staff. Remote management of 17 branches, a customer base over ½ million with investment liability of £3.3 billion. Lead a strong customer service culture, with a consistent holistic customer experience, whilst working in partnership with key stakeholders. Embedding accountability for a seamless tailored customer experience through all roles• Developed an empowered and inspired Regional Management team delivering… Show more Senior Leader of company strategy with 140+ regulated and non-regulated staff. Remote management of 17 branches, a customer base over ½ million with investment liability of £3.3 billion. Lead a strong customer service culture, with a consistent holistic customer experience, whilst working in partnership with key stakeholders. Embedding accountability for a seamless tailored customer experience through all roles• Developed an empowered and inspired Regional Management team delivering operational, sales, risk and people talent development plans• Leader of transformation change projects at both individual, regional and national levels, planning, executing and supporting strategy change internally and externally.• Community Engagement Manager raising £150,000 in 2018 and raising awareness of the Santander brand. • Community support within higher education, including work experience, graduate training and placement.• Extensive knowledge of Management Information, translating KPI data into broad performance goals into specific challenging objectives, supported by regular 121 support and discussions.• Leader of corporate hospitality, network planning and local business engagement, supporting Moneywise, Scam Awareness and Business Pop-Up shops. Show less

Cardiff Financial Centre

Senior Manager of 4 High Street retail branches, leading, motivating and empowering a multi segment team of 30+ staff which included 3 Branch Managers, Mortgage, Protection & Investment Advisors, in one of Santander’s most complex financial centres.

Cardiff, United Kingdom

Various

Ilm Level 3 In Leadership & Management

Certified Scrum Master Certification, Pass

A thorough understanding of Scrum values, practices, and applications and how to use this knowledge to lead Scrum projects and facilitate.

Prince2 Foundation

A full understanding of the PRINCE2® methodology - including the processes, themes, and principles, that underpin proficient project.

Education record