Working as a trusted advisor and supporting several of Mitie’s key business areas within Technical Service sector. Building good rapports across multiple stakeholders and senior managers, to manage their expectation and demand into IT. Guiding and developing multiple business cases and projects from engagement to delivery through the change process. Communicating key changes within IT to the business and advising on future IT developments. Designed and delivered two IS Surgery days, involving… Show more Working as a trusted advisor and supporting several of Mitie’s key business areas within Technical Service sector. Building good rapports across multiple stakeholders and senior managers, to manage their expectation and demand into IT. Guiding and developing multiple business cases and projects from engagement to delivery through the change process. Communicating key changes within IT to the business and advising on future IT developments. Designed and delivered two IS Surgery days, involving key IT specialist and Directors at two main Mitie sites with objective of managing users’ expectations, concerns, and educated users on managing key systems efficiently. Show less

IT Site Infrastructure Technical Coordinator(Second Rotation, 6 Months)Worked with our third-party support team to rectifying false reporting on our servers health (SCOM). I orchestrated several exercises to resolve the issues we experienced across server portfolio. I also looked at cost saving exercises against our current WAN infrastructure across all our sites, making sure Mitie is being correctly billed. Furthermore, I provided support across the business and resolved any… Show more IT Site Infrastructure Technical Coordinator(Second Rotation, 6 Months)Worked with our third-party support team to rectifying false reporting on our servers health (SCOM). I orchestrated several exercises to resolve the issues we experienced across server portfolio. I also looked at cost saving exercises against our current WAN infrastructure across all our sites, making sure Mitie is being correctly billed. Furthermore, I provided support across the business and resolved any tickets raised to the Site Support Team. Show less

Communications Manager, Business Engagement, Shared Service IT (First Rotation, 6 Months)Within the role I worked on delivering key components that aligned with the Communication Strategy. I managed several tasks that required me to coordinate work from different people, pulling it all together to meet my target. I worked on modifying and revamping a IT portal to allow the transparency of work within the IT sector. As well as understanding the key soft skills gaps within the Shared… Show more Communications Manager, Business Engagement, Shared Service IT (First Rotation, 6 Months)Within the role I worked on delivering key components that aligned with the Communication Strategy. I managed several tasks that required me to coordinate work from different people, pulling it all together to meet my target. I worked on modifying and revamping a IT portal to allow the transparency of work within the IT sector. As well as understanding the key soft skills gaps within the Shared Service IT sector and developing a framework a training framework which allowed for a top down and down up approach to developing IT staff. Show less

I worked within Global Support Functions Compliance IT during my time at GSK. This was an Industrial Placement Year, where I was responsible for understanding the business perspectives while working towards the business strategy to decommissioning applications, databases and servers. This resulted in reducing complexity within the business, allowing for a clearer picture of our overall IT structure. As an optional development on my leadership, I lead the Dissertation Scheme within GSK which… Show more I worked within Global Support Functions Compliance IT during my time at GSK. This was an Industrial Placement Year, where I was responsible for understanding the business perspectives while working towards the business strategy to decommissioning applications, databases and servers. This resulted in reducing complexity within the business, allowing for a clearer picture of our overall IT structure. As an optional development on my leadership, I lead the Dissertation Scheme within GSK which allowed for students to carry out their dissertation or final year projects through GSK. Show less

POS orderingMerchandisingTalking to accounts and confirming promotionsOrganising meeting points/team collectionROS (Rate Of Sale) collectionTeam buildingSales up-sellingRunning events and promotions

Stock rotation controlCustomer serviceTeam workPeople managementTime management