• Responsible for obtaining customer and consumer feedback utilizing various methods, and working with management to facilitate and document all feedback and resolutions.• Conduct research to obtain competitive, comparative, and other relevant data and information in support of ISO and other quality-related initiatives.• Follow HIPAA guidelines to ensure the privacy of any sensitive information.

• Developed promotional materials such as flyers, brochures, digital/print ads, videos, and webinars to help increase the company’s brand awareness.• Created campaigns for social media platforms to increase web traffic and develop asolid, long-term web presence.

• Guided customers through campaign lifecycle from onboarding through delivery and post-delivery support via consultation by phone, email, and video conferencing• Coordinated marketing of email, leads, and publication promotions for clients to ensure quality and timely delivery of DZone products.• Ensured high levels of customer retention and minimum churn by monitoring potential risk. • Identified business opportunities and assist in securing sales (renewals, upsells, cross-sells) into assigned accounts.

• Executed the daily placement and management of over 70 online advertising campaigns placed on 29 national newspaper websites for The McClatchy Company focused on ROI for client goals.• Utilized strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints.• Maintained a high level of performance continually meeting and exceeding department standards of error rates below 2% on a monthly basis.• Monitored all orders over $10k for placement accuracy and client returns on KPIs to ensure 100% customer retention.• Provided daily/weekly reports to customers and sales managers on campaign performance while advising techniques to continually meet 100% delivery for over $200k in account revenue.• Developed and implemented training materials to support client success team for all remote market teams and new employees. Served as a product expert; maintaining a high level of knowledge in products and services available to increase revenue and ensure client goals.• Communicated daily with multiple markets to suggest revenue improvement for campaigns through additional services such as landing page and email marketing services. • Trouble-shot multiple ad types such as flash, expandable banners, interstitials, etc. through QA for customers who managed their own advertising, solving any issues and improving performance.• Planned campaign strategy; proofread and edited ad creatives to ensure accuracy for all content delivery.

• Coordinated and distributed customer credit/contracts, asset management and accounts payable invoices for all national advertising campaigns.• Managed an internet domain account consisting of over 2,000 domains processing requests for renewals, acquisitions, and negotiating sales to 3rd parties for the highest revenue possible generating revenue of over $40k in domain sales and savings.*Collected, analyzed, interpreted document / information for internal/external audits to ensure the result of a no comment audit for 5 consecutive years.

• Responsible for the general welfare of all students, encouraging students to maximize their intellectual growth and personal development while traveling around the world.• Promoted programs and services that encouraged the achievement of student learning and development specializing in the area of career development.• Managed a student worker assigned as a "community program assistant."

• Provided assistance in a variety of areas including: student counseling, checking in students prior to departure of the vessel, proctoring exams, assisting with Customs/Immigration process.• Organized the Sea Olympics, a major shipboard event encompassing the entire community of students, staff and crew to participate in a full day of activities and events.• Served as trip leader for field trips in the countries of Brazil, India, and China ensuring that all participants were safe and handling any logistical or medical problems that occurred.

• Hired, trained, and supervised twelve resident assistants to supervise the resident student population. Coordinated the move-in/move-out process for two ten-story buildings on a quarterly basis.• Served as a liaison between the students and the administration by providing encouragement, support and information in helping the residents to become successful both academically and personally.