Jason Burbach Email & Phone Number

Denver, Co, Us

Denver Metropolitan Area

Denver Metropolitan Area

Responsible for designing and delivering optimum business processes, built on ServiceNow, to achieve customers’ desired business outcomes. Active contributor of leading practices, standards, and thought leadership related to the processes enabled by the ServiceNow platform.• Applies ServiceNow knowledge and domain expertise in customer engagements to deliver optimum business workflows.• Designs and deploys efficient workflows based on ServiceNow workflow product capabilities and leading practices, ensuring that the proposed solutions meet the customer's expectations.• Drafts user stories and trains customers to create their own user stories, acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them.• Serves as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform or solutions and workflows built on the platform.• Provides feedback to product development to improve the product based on experiences gained with customers.

Colorado, United States

Direct daily operations of the Benefits and Entitlements branch with responsiDirect daily operations of the Benefits and Entitlements branch with responsibility for supervising 3 casualty services personnel serving 970K members worldwide. Manage group life insurance program ensuring all claims are routed to HR office medical reviewers & to insurance office. Disperse and track benefit plan notifications, elections, and system updates.• Managed multiple casualty service programs, tracked benefit plan notifications, elections, and system updates for members and their dependents. Oversaw daily operations of 1,061 casualty cases and next of kin notifications. Eased financial burden of beneficiaries by authorizing $257M in claim payments and informing beneficiaries about future entitlements. • Cut processing time 50% by developing and implementing a dynamic web application utilizing Oracle that allowed for more efficient, timely, and accurate completion of casualty forms in the field.

Colorado, United States

Oversaw a branch of 18 personnel managing daily operations and reviewing customer complaints to identify trends and patterns. Processed performance evaluations for 163,625 personnel. Provided support to customer support, answering complex policy questions utilizing written and verbal communication. Analyzed data to find patterns and steer operations.• Significantly exceeded objectives (despite high operations tempo and turnover) steered a team to complete 140K+ evaluations, maximizing branch expertise, implementing shift work, and beating service level goals by 17%.• Launched and managed the first-ever Air National Guard (ANG) annual training support program, devising eight sessions and 320 training hours, encompassing coordinating more than 150 field members from 22 units in a mass evaluation backlog mission that completed more than 53K evaluations in 16-week period.• Collaborated with business process experts and innovated an efficient workflow management solution, resulting in enabling digital reading of appraisal forms, automation of update process, and increased data accuracy, generating a 26% reduction/ 2.5 FTE in total workload.

Colorado, United States

Responded to worldwide members' electronic, written, or telephone inquiries for 100% customer satisfaction within a shared services center. Delivered customer service for document fulfillment, duty history updates, and re-employment for members. Updated and validated personal data for accuracy using Customer Relationship Management tools.• Increased team effectiveness 10% while accelerating improved workforce performance for sustainable success by processing 3K+ career management actions with a 95% accuracy rate.• Strengthened customer relations by handling unhappy customer inquiries, alleviating tension, and resolving issues. Increased phone operations' efficiency 93% by overhauling section's in-house training program.

Managed operations & personnel records oversight for up to 180 individuals annually while coordinating documentation associated with training. Oversaw personnel actions, including medical, employment, categorization, and onboarding. Monitored and updated all pay actions totaling $400K annually. Managed all administrative and personnel updates.

Cheyenne, Wyoming, United States

Headed Human Resources-related programs and actions for 199 personnel. Managed fitness and health, leave, new hire onboarding and orientation, and computer equipment inventory. Tracked bimonthly training, personnel performance evaluations and reporting, while also controlling scheduling and roster actions for the creation of an agile workforce

Denver, Colorado, United States

Coordinated performance evaluation reports for 6K+ participating individuals. Managed evaluations processes from 13 installations and agencies within a 5-state geographical region. Tracked, reviewed, updated, and filed evaluation reports for over 90 promotion and special boards. Processed referral reports for several agencies

Fort George G. Meade, Maryland, United States

Managed utilization of over 1,600 United States Air Force intelligence Directive (USSID) 4000 personnel assigned to the National Security Agency (NSA), a DoD joint duty assignment with 31 field site locations.

Fort George G. Meade, Maryland, United States

Provided administrative support to over 600 active duty and 54 AF Reserve personnel performing duties at the National Security Agency, a joint DoD organization.

Bachelor Of Arts - Ba, Human Resources Management/Personnel Administration, General

Associate Of Art (Aa) In Human Resource Management, Human Resources Management/Personnel Administration, General