Jason Burke Email & Phone Number

East Orange, Nj, Us

San Diego, California, United States

• Provide technical support for over 700 users daily. • Track, document and complete and average of 25-30 tickets per day using an internally developed ticketing system called IDS management console. • Coordinate regularly with the Network administrator to troubleshoot and resolve network connectivity issues.• Perform remote troubleshooting solutions for computer or operating system issues that affect daily operations via phone or LogMeIn remote access. • Troubleshoot Cisco… Show more • Provide technical support for over 700 users daily. • Track, document and complete and average of 25-30 tickets per day using an internally developed ticketing system called IDS management console. • Coordinate regularly with the Network administrator to troubleshoot and resolve network connectivity issues.• Perform remote troubleshooting solutions for computer or operating system issues that affect daily operations via phone or LogMeIn remote access. • Troubleshoot Cisco AnyConnect VPN and Citrix receiver. • Managed Users Account within Active directory on Windows 7,8 and 10 (Creation, Deletion, Permissions, and VPN Access). • Creates and maintains email addresses and distribution lists in MS Exchange and Office 365• Install, modify, and repair printers and computer hardware/software, which includes the set- up of new equipment and maintenance of all existing workstations and inventory.• Manage and control email traffic using Barracuda, office 365 and exchange server mail tracking along with share file email encryption. Show less

New York City Metropolitan Area

• Lead IT Support Specialist for New York responsible for managing and catering to two retail outlets and the co-operate office technical needs. • Manage media content displayed on bright signs as well as video and audio routing through the stores. • Responsible for troubleshooting and ensuring full functionality of Virtual Reality rooms. • Handles support requests, tasks, and procedures within standardized SLA timeframes.• Provides local, on-call, and remote technical support… Show more • Lead IT Support Specialist for New York responsible for managing and catering to two retail outlets and the co-operate office technical needs. • Manage media content displayed on bright signs as well as video and audio routing through the stores. • Responsible for troubleshooting and ensuring full functionality of Virtual Reality rooms. • Handles support requests, tasks, and procedures within standardized SLA timeframes.• Provides local, on-call, and remote technical support with an emphasis on point-of-sale and fulfillment software / related hardware.• Familiarity with popular mobile software and hardware (Android, iOS, etc.)• Performing technical tasks on hardware, operating systems, or enterprise application software such as hardware configuration and software installation• Monitoring, troubleshooting, repairing and tracking IT hardware inventory as instructed• Work and communicate effectively with outside vendors and contractors. Show less

San Diego County, California, United States

Provide support for more than 15,000 of users Employed by San Diego CountyEnsures minimum time to meet Service Level Agreements in regard to staffing metrics.Installing and maintaining PC hardware and software.Troubleshooting network usage and computer peripherals, performing system backups and data recovery.Document and closed completed tickets daily using Service now Ticketing system.Manage group policies and user account within active… Show more Provide support for more than 15,000 of users Employed by San Diego CountyEnsures minimum time to meet Service Level Agreements in regard to staffing metrics.Installing and maintaining PC hardware and software.Troubleshooting network usage and computer peripherals, performing system backups and data recovery.Document and closed completed tickets daily using Service now Ticketing system.Manage group policies and user account within active directory.Assist users with setups of new equipment after refresh.Traveling to different sites providing hardware and software support. Show less

2763

Manage Users Account within Active directory on Windows 7,8 and 10 (Creation, Deletion, Permissions, and VPN Access). Creates and maintains email addresses and distribution lists in MS Exchange and Office 365.Install, modify, and repair printers and computer hardware/software, which includes the set- up of new equipment and maintenance of all existing work stations and inventory.Provide technical support for over 500 users on a daily basis. Track, document and… Show more Manage Users Account within Active directory on Windows 7,8 and 10 (Creation, Deletion, Permissions, and VPN Access). Creates and maintains email addresses and distribution lists in MS Exchange and Office 365.Install, modify, and repair printers and computer hardware/software, which includes the set- up of new equipment and maintenance of all existing work stations and inventory.Provide technical support for over 500 users on a daily basis. Track, document and complete and average of 25-30 tickets per day using ServiceNow ticking system.Coordinate regularly with the Network administrator to troubleshoot and resolve network connectivity issues.Perform remote troubleshooting solutions for computer or operating system issues that affect daily operations via phone or LogMeIn remote access. Troubleshoot Cisco AnyConnect VPN and Citrix receiver. Manage and control email traffic using Barracuda, office 365 and exchange server mail tracking along with share file email encryption. Manage and support Shortel VoIP phone systems. Show less

Greater San Diego Area

Provide Desktop and Laptop Support on Microsoft Windows OS systems Perform hardware upgrades and replacement along with printer installations and repairsUpdate software, installation and removals. New windows operating system installation and set ups Data backups and restoreTroubleshoot and resolve network issues Malware and spyware removal and PC tune ups

3571 Corporate Ct, San Diego

Complete and close an average of 70-80 tickets per day. Provided support for windows 7,8,10 OS and Mac OSResponsible for providing the first-line of telephone technical support of hardware, systems, and software applications for over 20,000 employees, affiliates and vendors.Answered questions about installation, operation, configuration, customization, and usage of assigned products.Apply diagnostic techniques to identify problems, investigate causes and recommend and implement… Show more Complete and close an average of 70-80 tickets per day. Provided support for windows 7,8,10 OS and Mac OSResponsible for providing the first-line of telephone technical support of hardware, systems, and software applications for over 20,000 employees, affiliates and vendors.Answered questions about installation, operation, configuration, customization, and usage of assigned products.Apply diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.Provide remote support using Bomgar cloud remote and troubleshoot issues with customers to resolve issues.Track, document and escalate tickets to necessary departments using Ivanti ticketing system.Troubleshoot Citrix receiver and Cisco AnyConnect VPN.Troubleshoot and provide two factor authentication using SecureAuth authenticate.Maintained user accounts using active directory. Show less

Process and send foreclosure cancellations to insurance companies; follow-up on refund status until received.Process manual bill payments prior to expiration dates.Process and mail insurance disbursement checks daily.Process refund checks and update the system; take further action if it is necessary to determine reason(s) for refunds.Respond to consumer calls, correspondence, and emails in accordance with investor guidelines.Provide daily, weekly, and month-end productivity… Show more Process and send foreclosure cancellations to insurance companies; follow-up on refund status until received.Process manual bill payments prior to expiration dates.Process and mail insurance disbursement checks daily.Process refund checks and update the system; take further action if it is necessary to determine reason(s) for refunds.Respond to consumer calls, correspondence, and emails in accordance with investor guidelines.Provide daily, weekly, and month-end productivity summaries.Provide accurate and complete information to resolve issues, and follow up on any outstanding issues or commitments promptly and when promised.Prepare complete and accurate call notes, written documentation, etc., and update customer files in the system.Communicate effectively with individuals/teams to ensure high quality and timely response and resolution to customer requests. Show less

Certificate, Server Essentials

Provides knowledge and skills needed to manage a server operating system; including practical and analytical skills needed to install.

Bachelor'S Degree, Computer/Information Technology Administration And Management

Lean the fundamentals of computer hardware, software and network troubleshooting. My course includes project management, network.

Associate Of Arts And Sciences - Aas, Business Administration And Management, General

Provides knowledge and skills needed to manage and effectively operate a business; including practical and analytical skills of business.