Jason Dennison

Jason Dennison Email and Phone Number

Proven Leader | Strategist | Operator | Complex Problem Solver | Team Builder | Growth Mindset @ Upwork
Jason Dennison's Location
Greater Tampa Bay Area, United States, United States
Jason Dennison's Contact Details

Jason Dennison work email

Jason Dennison personal email

n/a
About Jason Dennison

Highly driven, results focused Contact Center professional with 20+ years’ experience developing, leading, and directing various areas of Call Center and Sales Operations. Specializing in all disciplines of Workforce Management; strategic operational planning, real-time tactical execution, business continuity, budget modeling, analytics, and service delivery to drive customer experience and exceed established goals. Adept at leading and inspiring multiple teams in an effort to execute common deliverables. Ability to drive quality and efficiency through improved processes and training.

Jason Dennison's Current Company Details
Upwork

Upwork

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Proven Leader | Strategist | Operator | Complex Problem Solver | Team Builder | Growth Mindset
Jason Dennison Work Experience Details
  • Upwork
    Director Workforce Management And Enablement
    Upwork Mar 2024 - Present
    Stanford, California, Us
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  • Guidepoint
    Consultant
    Guidepoint May 2023 - Feb 2024
    New York, Ny, Us
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  • Earnin
    Head Of Wfm & Vendor Management
    Earnin Feb 2022 - Mar 2023
    Palo Alto, California, Us
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  • Centene Corporation
    Sr. Manager Sales Operations And Analytics
    Centene Corporation Mar 2019 - Aug 2021
    Saint Louis, Mo, Us
    Recruited by sales leadership to create a contact center operations budget process, improve contact center operations and provide oversight of a marketing analytics team. Built and implemented strategies and processes to improve sales performance, customer experience; balancing costs and quality performance.
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  • Wellcare Health Plans
    Sr. Manager Command Center Wfm
    Wellcare Health Plans Mar 2009 - Mar 2019
    Tampa, Florida, Us
    Led a dynamic team of 20 internal Workforce Management (WFM) professionals, while directing 50+ vendor WFM personnel, ensuring federal and state mandated KPIs and service level targets were achieved for the enterprise. Servicing over 20 million inbound interactions annually by 7,000+ agents across 30+ contact centers globally.
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  • Wellcare Health Plans
    Wfm Forecast Analyst
    Wellcare Health Plans Dec 2007 - Mar 2009
    Tampa, Florida, Us
    Collaborated with business owners and market leaders to accurately forecast call volumes, analyze historical trends and factors, project budgetary expenses, and understand impacts to call volume.
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  • Ups
    Preload Supervisor
    Ups Apr 2006 - Dec 2007
    Atlanta, Ga, Us
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  • Data Age Business Systems Inc.
    Network Support Technician
    Data Age Business Systems Inc. Sep 2005 - Nov 2007
    Clearwater, Fl, Us
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  • Chase
    Network Management Controller
    Chase Jul 2001 - Sep 2005
    New York, Ny, Us
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  • Mci Communications
    Wfm Local Resource Planner
    Mci Communications Aug 1997 - May 2001
    Washington, Dc, Us
    Scheduling, Real-time Management
    View

Jason Dennison Skills

Leadership Customer Experience Capacity Planning Team Building Contingency Planning Business Process Outsourcing Contact Center Optimization Sales Operational Planning Marketing Analytics Iex Client Focused Data Analysis Workforce Planning Forecasting Business Analysis Data Analytics Agile Methodologies Negotiation Vendor Management Performance Metrics Tactical Operations Team Leadership Finance Process Improvement Customer Relationship Management Strategic Planning Workforce Management Strategy Strategic Visionary Sales Management Ivr Operational Efficiency Microsoft Office Budgeting Operations Management Contact Centers Business Continuity Program Management Business Process Cross Functional Team Leadership Crisis Management Change Management Business Analytics Contact Center Operations Capacity Management Customer Service Project Planning Operational Strategy Business Process Improvement Business Strategy Management Call Center Development Project Management Analytical Skills Coaching Problem Solving Work At Home Healthcare Management Service Delivery Contact Center Strategy Integration Command And Control Business Continuity Planning Performance Management Logistics Management

Jason Dennison Education Details

  • Saint Petersburg College
    Saint Petersburg College
    Technology Management

Frequently Asked Questions about Jason Dennison

What company does Jason Dennison work for?

Jason Dennison works for Upwork

What is Jason Dennison's role at the current company?

Jason Dennison's current role is Proven Leader | Strategist | Operator | Complex Problem Solver | Team Builder | Growth Mindset.

What is Jason Dennison's email address?

Jason Dennison's email address is ja****@****are.com

What schools did Jason Dennison attend?

Jason Dennison attended Saint Petersburg College.

What skills is Jason Dennison known for?

Jason Dennison has skills like Leadership, Customer Experience, Capacity Planning, Team Building, Contingency Planning, Business Process Outsourcing, Contact Center Optimization, Sales, Operational Planning, Marketing Analytics, Iex, Client Focused.

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