Jason Dow Email & Phone Number

New Haven, Connecticut, United States

• Led a team of 75 staff with a 98% retention rate and 95% KPI achievement, managing a portfolio of 15 projects worth over $10MM, ensuring projects stayed within budget and were completed on time.• Developed standardized operating procedures for Project Managers, leading to a 15% increase in proper reporting of project status, reducing average project time by 18%, and creating a 23% reduction in average project costs.• Coordinated with over 30 vendors, developing relationships and negotiating contracts, leading to a 20% reduction in initial quote costs and a 17% reduction in total vendor costs (from $85MM to $70.5MM). • Spearheaded a configuration management database project, ensuring all IT and OT assets were properly classified and documented, increasing efficiency by 50% and creating over $1MM in annual savings for the organization.• Planning and scoping future projects for both IT and OT systems multiple years out• Managing Stakeholders across Executive, Engineering, Management,and QA teams• Vendor relations and management including getting quotes• Managing Service providers and contractors• Planning projects around CMDB, SIEM, PKI, CLM, NAC, PAM, and SOC• Managing Budgets, spends, and accruals

Storrs, Connecticut, United States

• Oversaw a team of 25 staff with 100% retention, completing security audits and improving processes to meet ISO standards, creating a 60% improvement in the overall security rating.• Served as a subject matter expert on Cloud Identity and Access Management, conducting a comprehensive review of Azure Active Directory and Office 365 environments, leading to a 33% improvement in the security score.• Managed a security consulting project for an external client, migrating documents into a cloud environment and providing data engineering support, completing the project on time with a 100% client satisfaction rating.• Managing Internal Security Review focused on Cloud Identity & Access Management• Examine Azure Active Directory & Audit against company records • Create Security Groups & assign employee access accordingly• Implement security in accordance with ISO Policies & Microsoft MSA

• Oversaw a team of 100 staff as a Build Project Manager for Azure Active Directory (AADP), managing a portfolio of 22 projects and contributing to 14% product growth over 2 years. • Implemented efficiency increases leading to a 15% faster delivery of the product to clients and led 18 projects supporting the O365 and Azure security stack, increasing customer satisfaction by 30% and client workload adoption by 23%.• Directed internal product training for over 5k staff, updating documentation and processes and crafting learning initiatives, ensuring staff gained knowledge of the product, resulting in labor savings of over $1MM annually.• Manage Technical changes around AADP and AADP Deployment process• Planning Pilot programs around AADP including customer targeting and defining pilot metrics• Manage cross functional teams: Engineering, Delivery, & Sales Teams, and Stakeholders to achieve project success and delivery• Report learnings and metrics to multiple teams while working with them to improve metrics• Using Azure DevOps (ADO) to manage projects and tickets• Agile Project Management• Promoting client adoption through internal campaigns and strategies• Identifying gaps in current processes and bringing them to management to suggest changes• Member of the Security Compliance, and Identity change team• Working on creation of wizards to streamline Office 365 AADP onboarding processes• Quality Assurance reviews on technical and process changes• Training new team members on internal Microsoft tools and processes• Processing client feedback into actionable items to be worked on for future changes• Managing User Acceptance Testing on current projects and adapting to feedback• Planning roadmaps for future changes• Running an internal Office 365 Security audit and review, including planning out remediation steps and implementing new security features.

Remote Location

• Led a team of 10 staff to manage a portfolio of over 100 international clients with a 100% client retention rate and directed client security upgrades, creating savings of up to $5MM per year.• Spearheaded 25 projects to increase product adoption and directly supported 15 customers per week through product demonstrations and remediation of customer issues, leading to a 28% increase in product adoption among clients.• Helping clients Deploy and migrate Office 365 and Azure virtual machines, including the full security suite with ATP, Intune, and Azure Active Directory. As well as helping clients perform internal security reviews of best practices such as two factor authentication and VPN access. As well as helping to design and run experimental program for new applications and processes.• Presenting and managing Experimental offerings for clients• Client project planning and finding solutions for customer issues• Scheduling and running client demos for Microsoft products• Working with clients on security and EMS design• Managing Skype for Business to Teams migrations• Working with Microsoft account teams to plan customer interactions and programs• Working with 3rd party vendors to find way to integrate with MS solutions• Planning and technically assisting client migrations to Office 365• Helping client create and run powershell scripts• Working with outside client partners and technical teams to help with migration to Office 365• Back end technical preparation and remediation of customer systems• Recording Key and Experimental learnings, observations, and notes• Working with clients from multiple sectors including government, education, manufacturing• Selling customers on additional and higher tier licensing• Reaching out and re-engaging cold and unresponsive clients• Working with clients to increase active usage of less or unused workloads• Training new team members

Greater New York City Area

• Managed a team of 15 staff and a portfolio of 50 clients with a 90% KPI achievement rating across all accounts, improving client security and virtualizing infrastructure, leading to savings of over $2MM per year.• Implemented virtualization and modernization of internal communication systems, leading to a 20% increase in efficiency, 30% decrease in ticket response times, and over $500k in annual savings.• System and infrastructure architect• Remote and onsite administration of Windows servers • Exchange installations, migrations, and management• Physical to Virtual server migrations• ESXi 4.0 – 6.0 installations, migrations, and upgrades• VMware management, setup, and Veeam backups• VMware HA setup and management• iSCSI setup and management• Fiber and Fiber channel setup and management• Office 365 and other hosted solution migrations and management• Managing AD domains across multiple physical locations including ADFS• EMC and Equalogic SAN installation and management• Server installation and management• Skype for Business deployments and migrations• Setup and supporting Microsoft Skype for Business / Lync servers • Polycom Lync physical phone management• Migration to Office 365 based Skype for business systems including enterprise voice• Managing and supporting Skype for business web conferences and video chat• Troubleshooting Skype for Business / Lync call quality• Citrix Xendesktop/XenApp installation and support• Backups using various physical and cloud technologies• Sonicwall and Cisco firewall installation and management• Network management using Kaseya and What’s up Gold• BES and Activesync Management and phone support• Ticket management with Autotask• Project analysis and management• Documenting procedures and methods

Greater New York City Area

• Monitored server maintenance and administration for a portfolio of 30 clients with a 95% KPI achievement rating, consolidating client sites and virtualizing hardware to create savings of up to 50% per customer.• Level 3 support• Remote and onsite administration of servers and desktops• Managing domains across multiple physical locations• Site moves and build outs• Project analysis and management• Managing product alerts and warnings• Writing documentation

Greater New York City Area

• Setting up servers and workstations• Remote administration of servers• Setting up switches and routers• Remote monitoring of nightly backups• Troubleshooting and maintaining user devices• Opening and managing tickets

Greater New York City Area

• Setting up and maintaining end user PCs in multiple countries• Managing Active directory • Managing other helpdesk Employees• Setting up virtual machines for developers• Setting up Japanese language software for testing• Ordering hardware for corporate use• Budgeting for fiscal years• Managing all physical inventory• End user support• Creating documentation for all procedures• Conducting interviews for new employees

• Installed custom software• Prepared new systems for corporate use• Computer repair and maintenance• Diagnosing system errors• Inventory updating• Desktop troubleshooting• Data Processing• System Administration• Crystal reports • Database maintenance

• Installed business networks• Conducted PC hardware and software installation• Java programming for company applications• Set up 5 company workstations for associates• Over 300 hours of troubleshooting TCP/IP and desktop

Use of Bio-reactor software * Bio-reactor usage and cleaning * Composition of company documents

Education record

Education record

One year of study abroad in Japan, 2004