Jason Dow Email & Phone Number

New Haven, Connecticut, United States

• Led a team of 75 staff with a 98% retention rate and 95% KPI achievement, managing a portfolio of 15 projects worth over $10MM, ensuring projects stayed within budget and were completed on time.
• Developed standardized operating procedures for Project Managers, leading to a 15% increase in proper reporting of project status, reducing average project time by 18%, and creating a 23% reduction in average project.
• Coordinated with over 30 vendors, developing relationships and negotiating contracts, leading to a 20% reduction in initial quote costs and a 17% reduction in total vendor costs (from $85MM to $70.5MM).
• Spearheaded a configuration management database project, ensuring all IT and OT assets were properly classified and documented, increasing efficiency by 50% and creating over $1MM in annual savings for the organization.
• Planning and scoping future projects for both IT and OT systems multiple years out
• Managing Stakeholders across Executive, Engineering, Management,and QA teams

Storrs, Connecticut, United States

• Oversaw a team of 25 staff with 100% retention, completing security audits and improving processes to meet ISO standards, creating a 60% improvement in the overall security rating.
• Served as a subject matter expert on Cloud Identity and Access Management, conducting a comprehensive review of Azure Active Directory and Office 365 environments, leading to a 33% improvement in the security score.
• Managed a security consulting project for an external client, migrating documents into a cloud environment and providing data engineering support, completing the project on time with a 100% client satisfaction rating.
• Managing Internal Security Review focused on Cloud Identity & Access Management
• Examine Azure Active Directory & Audit against company records
• Create Security Groups & assign employee access accordingly

• Oversaw a team of 100 staff as a Build Project Manager for Azure Active Directory (AADP), managing a portfolio of 22 projects and contributing to 14% product growth over 2 years.
• Implemented efficiency increases leading to a 15% faster delivery of the product to clients and led 18 projects supporting the O365 and Azure security stack, increasing customer satisfaction by 30% and client workload.
• Directed internal product training for over 5k staff, updating documentation and processes and crafting learning initiatives, ensuring staff gained knowledge of the product, resulting in labor savings of over $1MM.
• Manage Technical changes around AADP and AADP Deployment process
• Planning Pilot programs around AADP including customer targeting and defining pilot metrics
• Manage cross functional teams: Engineering, Delivery, & Sales Teams, and Stakeholders to achieve project success and delivery

Remote Location

• Led a team of 10 staff to manage a portfolio of over 100 international clients with a 100% client retention rate and directed client security upgrades, creating savings of up to $5MM per year.
• Spearheaded 25 projects to increase product adoption and directly supported 15 customers per week through product demonstrations and remediation of customer issues, leading to a 28% increase in product adoption among.
• Helping clients Deploy and migrate Office 365 and Azure virtual machines, including the full security suite with ATP, Intune, and Azure Active Directory. As well as helping clients perform internal security reviews of.
• Presenting and managing Experimental offerings for clients
• Client project planning and finding solutions for customer issues
• Scheduling and running client demos for Microsoft products

Greater New York City Area

• Managed a team of 15 staff and a portfolio of 50 clients with a 90% KPI achievement rating across all accounts, improving client security and virtualizing infrastructure, leading to savings of over $2MM per year.
• Implemented virtualization and modernization of internal communication systems, leading to a 20% increase in efficiency, 30% decrease in ticket response times, and over $500k in annual savings.
• System and infrastructure architect
• Remote and onsite administration of Windows servers
• Exchange installations, migrations, and management
• Physical to Virtual server migrations

Greater New York City Area

• Monitored server maintenance and administration for a portfolio of 30 clients with a 95% KPI achievement rating, consolidating client sites and virtualizing hardware to create savings of up to 50% per customer.
• Level 3 support
• Remote and onsite administration of servers and desktops
• Managing domains across multiple physical locations
• Site moves and build outs
• Project analysis and management

Greater New York City Area

• Setting up servers and workstations
• Remote administration of servers
• Setting up switches and routers
• Remote monitoring of nightly backups
• Troubleshooting and maintaining user devices
• Opening and managing tickets

Greater New York City Area

• Setting up and maintaining end user PCs in multiple countries
• Managing Active directory
• Managing other helpdesk Employees
• Setting up virtual machines for developers
• Setting up Japanese language software for testing
• Ordering hardware for corporate use

• Installed custom software
• Prepared new systems for corporate use
• Computer repair and maintenance
• Diagnosing system errors
• Inventory updating
• Desktop troubleshooting

• Installed business networks
• Conducted PC hardware and software installation
• Java programming for company applications
• Set up 5 company workstations for associates
• Over 300 hours of troubleshooting TCP/IP and desktop

Use of Bio-reactor software * Bio-reactor usage and cleaning * Composition of company documents

Education record

Education record

One year of study abroad in Japan, 2004