Jason Hand Email and Phone Number
A highly accomplished and driven senior IT executive with extensive experience in IT operations, business engagement and thought leadership, driving return on technology investments, operational excellence, program leadership, IT strategy development and implementation, organizational transformations, acquisitions and divestments and strategic sourcing. Skilled at organizational and technology leadership transformations in complex multinational environments. Recognized for ability to direct, develop and implement enterprise-wide, long-term strategic plans for both breakthrough and continuous incremental performance improvements. Serves as a key driver and valued team player in creating valuable solutions for business-focused initiatives that lead to long-lasting success for a company. KEY ACCOMPLISHMENTS• Eliminated USD85+ MM annual costs, returning USD 200+ MM of value to the business in three years• Reduced business applications from 10,000+ to 4,000-, eliminating related interfaces, complexity, infrastructure, and costs by leading Application Decommissioning for total Philips. • Increased Service Desk service levels compliance from low 60% to high 80% for total Philips (over 120,000 users) by leading a corrective program. Corresponding increase in user satisfaction as measured by Net Promoter Score.• Equipped 12,000+ customer facing staff (Field Sales & Service, order desks etc) with new Laptops & PC’s in close collaboration with SalesForce.com deployment• Delivered Operational Cost Savings USD 150+ MM on platform operations of mission critical applications• Delivered world class availability and performance for mission critical systems together with stronger security & compliance.• Created a single service desk and support structure for over 60,000 users in 50+ Countries• Native English speaker, fluent in Dutch
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Vp Enterprise Applications And PlatformsConstellation Brands Jan 2019 - PresentRochester, New York, Us -
Deputy Chief Operating OfficerCommonwealth Of Massachusetts May 2017 - Apr 2018Boston, Ma, UsAdvisor to Chief Operating Officer of IT in the Commonwealth of Massachusetts on Operating Models, Service & catalog strategy, tooling and executive instrumentation for performance management and customer engagement in preparation for transition to a centralized operating model. -
Healthcare Infrastructure And Operations ManagerPhilips Electronics North America Corporation Aug 2011 - Dec 2014Amsterdam, Noord-Holland, NlEnd accountable for all IT Operations (including business applications, personal computing, telephony, data networking and data centres) globally for the Philips Healthcare Sector. Total spend ~EUR 260 Mio. Member of Philips IT Infrastructure & Operations leadership team, defining and driving strategies to revitalize product portfolio, restructure sourcing approaches and drive cost structures towards fully flexible consumption based models. Successfully led corrective programmes for Helpdesk performance (total enterprise) and Datacentre sourcing transition (Americas). Led an Application Decommissioning initiative across the total enterprise, resulting in the elimination of hundreds of applications and related interfaces, complexity, infrastructure and cost. -
Senior Director, Sap As A Service ProgrammePhilips Electronics North America Corporation Oct 2008 - Aug 2011Amsterdam, Noord-Holland, NlLed the "SAP as a Service" sourcing programme through full lifecycle resulting in a successful implementation of the largest IT outsourcing contract awarded in Europe in 2009. All Philips enterprise systems (over 200 SAP instances !) were consolidated to a single data centre (from some 11 different locations around the globe) and private cloud platforming solution. Delivered the full sourcing lifecycle from market assessment, bid reviews, negotiation & contracting to finalized implementation. Resulted in higher availability, faster systems response, stronger security & compliance and significantly reduced costs. In parallel drove a programme to harmonise ITIL processes and tooling throughout the enterprise for both Infrastructure and Applications as a pre-requisite to shifting sourcing strategy from "design, build, operate" towards "specify, acquire, performance manage". -
Senior Director, Managed OperationsPhilips Electronics North America Corporation May 2007 - Oct 2008Amsterdam, Noord-Holland, NlLed Managed Operations for Philips Business Application Services (Enterprise & mission critical applications for Consumer Electronics, Corporate, Domestic Appliances and Semiconductors). Annual spend ~EUR 100 Mio. Drove improved results in availability, performance, incident resolution, request fulfillment and user satisfaction whilst driving costs down through private cloud technologies, offshoring and sourcing optimization. -
Service Director Corporate Data CentresPhilips Electronics North America Corporation Jun 2005 - Apr 2007Amsterdam, Noord-Holland, NlExtended infrastructure operations scope to include enterprise web presence and all non business specific applications (email, desktop management etc). Drove common sourcing approach (Managed Operations on Demand) to multiple sectors, consolidated & simplified service catalogue and renegotiated for higher service levels / lower costs based on volumes. Drove asset base down and standardization up through lifecycle management programme. -
Director Business Applications OperationsPhilips Electronics North America Corporation Jan 2005 - Jun 2005Amsterdam, Noord-Holland, NlExtended scope to include Corporate Enterprise systems (Finance, Consolidations, HR, Purchasing etc). Direct staff expanded to 12-15 and indirect to 160+. Drove service levels up and costs down together with improved satisfaction by expanding ITIL & related tooling across this scope together with offshoring, standardized platform architectures and project approaches. Created synergies in infrastructure (purchasing volume, leveraging assets, programme roadmapping). -
Director, Managed OperationsPhilips Electronics North America Corporation Oct 2003 - Dec 2004Amsterdam, Noord-Holland, NlAssumed responsibility for operations of all enterprise systems for Consumer Electronics Sector (~EUR10 Billion annual turnover). Led functional and technical support teams with a direct staff of 8-10 and indirect of 80-100. Drove first implementation of ITIL practices (Incident, Request, Problem and Event management) and related tooling; first wave of offshoring for functional support of mature platforms and initial steps towards output-based technical support. -
Infrastructure Programme DirectorPhilips Electronics North America Corporation Oct 2001 - Oct 2003Amsterdam, Noord-Holland, NlDefined and drove infrastructure roadmap for global rollout of applications (SAP/R3, i2, SAP/BW etc) in successive waves. Ensured systems were ready for timely onboarding of user communities and releases / upgrades whilst reducing costs and protecting application performance. Implemented concepts of roadmapping, end-point architecture, horizontal and vertical scaling, standardized technical building blocks, repeatable project execution. Consolidated US datacenter to the Netherlands, relocated NL datacenter and renegotiated acquisition, maintenance and operations contracts. -
Senior Manager, Infrastructure & TelecommunicationsPhilips Electronics Australia 1998 - 2001Amsterdam, Noord-Holland, NlAccountable for Infrastructure and Telecommunications across Australia & New Zealand.Led definition and deployment of private frame relay national IP networks (elimination of dedicated Mainframe SNA network).Replaced local email solutions with Enterprise implementation of Lotus Notes.Standardised personal computing purchasing, configuration and support.Renegotiated fixed and mobile telephony contracts.Rightsized private voice networks until end of economic advantage and dismantled.Led local Y2k remediation and key input to global effort as first significant concern country to "pass midnight". -
VariousPhilips Electronics Australia Dec 1988 - Dec 1997Amsterdam, Noord-Holland, NlVarious roles in Import / Export (Seafreight & Customs) and Information Technology
Jason Hand Education Details
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Sydney Institute Of TafeSystems Analysis And Design -
Fort Street Selective -
Monsignor James Sheahan
Frequently Asked Questions about Jason Hand
What company does Jason Hand work for?
Jason Hand works for Constellation Brands
What is Jason Hand's role at the current company?
Jason Hand's current role is IT Executive * Transformational Leader * Global Reach.
What schools did Jason Hand attend?
Jason Hand attended Sydney Institute Of Tafe, Fort Street Selective, Monsignor James Sheahan.
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