Mark Campang Email & Phone Number

Quebec, Canada

• Assist M365 Premier partners and customers by taking the necessary steps to solve technical problems: identify causes, offer remote support using virtual machines, find solutions and deliver the winning recipe.• Assess customer problems and build trust through your system administrator or technical advisor experience.• Use strong customer service skills to improve business-to-business relationships. Customer satisfaction is at the forefront.• Provide customized technical solutions to large corporations around the world.• Manage client escalations and de-escalations and work with engineering teams to offer premier-level resolutions.• Tackle new technical challenges daily, whether it’s about security AAD, autopilot, device management or others.

Quebec, Canada

Offer exceptional customer experience to M365 clients. Communicate to customer via phone email and chat. Handle issues in M365 suite such as Microsoft Teams, OneDrive, Sharepoint, Outlook and billing on a daily basis.Analyze and troubleshoot issues to provide resolution in a timely manner.Escalate tickets to the next level of support when necessary in a shortest time possible.Participates in the company special projects or initiatives and provide feedback.Contribute to the company's success by going above and beyond.

Makati, Philippines

A web application support for a SaaS company. We provide technical assistance and promote world class customer experience. Promoted from an agent role to Sr. Agent within a year. Handle almost all types of cases and cases from specially VIP customers. Acting as team lead who coach and mentor agents. Authored and co-authored technical documentations and internal processes.

Makati, National Capital Region, Philippines

Resolve level 1 tickets within service level agreement to customer's satisfaction. We communicate to our customers via email. Handled an average of 20 tickets day and increased gradually based on skills and tenurity.

Mall Of Asia, Pasay City, Philippines

Troubleshoot and resolve laptop issues over the phone. Provide repair options and escalate issues to the next level of support if necessary. We also sell warranty.

Makati, Philippines

As an administrator, my primary task is to resolve cases from the customers through email while providing world class customer support. I maintain and customize clients' Salesforce.com system according to their business needs. Creates workflows, reports and dashboards. A Salesforce.com certified administrator.

Makati, Philippines

Took inbound calls and answer customer inquiries related to their phone plans, bills and technical concerns.