● I manage multiple software platforms across all IT platforms (APASS, Kronos, Ving, CCTV, Briefcam, VMWare, eMuster, AirWatch). The ability to Project Manage vendors and tasks is crucial and done easily.● Using Service Now and Jira ticketing systems to manage and track issues assigned and that need additional members guided threw. I have the skill of Problem Management to get things done promptly.● Dealing with many facets of corporate as well as ship side managed to get the quickest and most successful resolve. Organizing teams of 5-20 in deployment and resolution.● Door access cards using a base of NFC/RFID fail troubleshooting needs to be done by me following the data from creation to landing in the APASS environment. This starts with log reading, databaseanalysis, and speaking with product owners and vendors until resolved. Every ticket is an opportunity to learn more.

● Manage EC2 instances and directing team members of further additions needed.● Monitor aspects using Data Dog and standard RDP protocols to make customer systems better and more efficient. I also lead meeting on how to resolve issues faster.● Managing trouble tickets and SLA timelines. Doing analytics to figure out why SLAs were breached.● Manage and implement requests (Active Directory, work spaces, etc.)● Troubleshoot services, backups and functionality to determine finite issues.● Monitoring of servers and access incoming / outgoing. As well as security and permissions.● Guiding members during implementation of Lambda Functions and behaviors, from URLs from their current status to a massive change across the entire website using Java.

● Manage teams and Vendors on wire transfer protocol & servers.● Lead teams to up to date with Federal guidelines, securities and compliance.● I would troubleshoot systems for issues, latency and efficiency. Then lead and guide teams to address issues.● Server configuration, maintenance and software management.● Maintain security compliance and standards.● Manage field techs on implementation on hundreds of locations nationwide,openings, moves, merges and closings.● Project Management and Business Analyst.● Manage Active Directory, OUs and Group Policy.● Managed Office 365.● Training and support for staff as well as end-user support.● Infrastructure support and service desk support.● Manage multiple teams in an infrastructure environment as well as implementprocesses and procedures.● Implementation and management of digital signage.● Managed and monitored all installed systems and infrastructure, which includedinstalling, configuring, testing and maintaining operating systems, application softwareand system management tools.

● Lead teams, supervising and management on planning and implementation of new systems andprocesses.● Managed teams of 10-25 professionals.● Forecasted future needs for storage/computing and systems. This included hardware, software, and web/cloud needs.● Systems Administration and Troubleshooting of servers, desktops, printers and networks.● Build and configure servers, workstations and printers.● Television user interface management.● Managed switches, VPN, firewalls and networks.● Implementation of Point of Sale and Management servers.● Reconfigured the entire network for clients as well as broadened their offerings to their clientele.● Managed all aspects of I.T. Infrastructure at multiple locations.● Supported IBM and HP in multiple environments. Installed Point of Sale Systems andServer Management