- Responsible for the financial management of the club to include achieving all Key Performance Indicators (KPI's), EBITDA and controlling expenses - Sell memberships and ensure individual and group revenue goals are achieved- Direct the sales team, analyze daily/weekly/monthly performance, create strategies, inspect performance and completion of assignments- Complete monthly goal setting to better understand why each associate is striving to achieve their result- Influence club culture- Attend community events and meetings- Report to Divisional Manager and home office- Lead Meetings with department heads to decide strategy and direction for departments- Ensure all sales tools, systems, and resources available are used by all associates- Responsible for the recruitment, selection, training, development, and performance management of all associates- Ensure club programs adhere to company policies and procedures; to include personal training, child minding, group exercise, tanning and pro shop- Ensure implementation of all member retention strategies- Consistently handle member concerns with professionalism- Recruit, hire, and train new associates - Ensure ongoing equipment and facility maintenance - Ensure club cleanliness through daily facility audits to maintain above average standard - Maintain a high level of communication and teamwork to ensure retention of associates and high level of associate engagement within each role- Complete daily/weekly reporting as requested by Divisional Manager- Support and implement GoodLife programs and services- Administer Health and Safety programs and policies- Implement and adhere to formal disciplinary procedures - Continuous learning/development – General Manager Black Belt- Support GoodLife Kids Foundation by fundraising minimum $2000.00 annually