Provide technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. Deliver exceptional service and empower customers to get the most out of their Apple products while making sure customers are educated about repair options and Apple products and services.

Subject matter expert and in-store point of contact for all on site technology and it's implementation. Troubleshooting on all in store hardware and software issues. I strive to create a world-class experience by maintaining store merchandising standards and supporting the implementation of all planogram sets and merchandising initiatives. I also help bring the Apple story to life for our customers through technology via live demos and Today at Apple programs.

Full-Time Career ExperienceResponsible for maintaining technology and product presentation, using excellent technical and merchandising principals to create a world-class experience for our customers. This includes Today at Apple programs, store presentation, and all in-store technology.

Help drive sales and the customer experience by ensuring operational excellence in all inventory activities and an accuracy of 99% or more. Guide the Operations team to complete inventory receiving, counting, returning, delivery, and running tasks.

Ensure that product flows smoothly through the store by maintaining product availability for customers, completing inventory tasks, and supporting the implementation of Apple preservation standards.

Morning Opener at the busy Stuart Street store.Served the commuter community with prompt, friendly, courteous service and created a fun, learning centric work environment in a very busy and challenging environment.Certified Coffee MasterCertified Tea Master

Created a positive learning environment and promoted a culture of growth and improvement, all while keeping work fun and connecting with both team and customers.Manifested a positive example of a Barista for the team to follow.Maintained a calm demeanor during periods of high volume and made in the moment decisions to direct staff where required. Communicated opportunities in work flow and identified trends in business to Management in order to better serve the customer base.Certified Coffee MasterCertified Tea Master

Responsible for managing inventory, rentals, and sale of VHS, DVD and video games.Stocked and organized shelves, cleaned the store, and performed opening and closing duties.Provided customer service.Managed customer reservations and promotions for new releases.