Information Technology Manager
Current• Developed a comprehensive strategic plan for establishing and leading an Analytics Consulting function within existing team, aligning with enterprise strategic goals to drive data-driven decision-making. Led “road show” discussions, developing relationships with business partners, and creating a new portfolio of work.• Articulated new Robotic Process Automation and Intelligent Document Processing opportunity, while developing and presenting business case to executive leadership team to save 600K hours annually ($18M).• Apply Lean Six Sigma methodologies to process-improvement initiatives and build company-wide cost-benefit analysis and performance measurement.• Accountable for creating and maintaining an interactive executive-level scorecard in Power BI and owner of portfolio management tools and intake processes, reports, dashboards, success measures, and KPIs. • Developed PowerBI dashboard to track team member quality and performance metrics, highlighting highest-performing and lowest performing individuals and teams.• Managed 10 business systems analysts (BSAs), coaching team to consult and provide technical expertise in identifying, evaluating, configuring, and developing systems and procedures that are cost-effective and meet requirements.