Information Technology Manager
Current- Developed a comprehensive strategic plan for establishing and leading an Analytics Consulting function within existing team, aligning with enterprise strategic goals to drive data-driven decision-making. Led “road.
- Articulated new Robotic Process Automation and Intelligent Document Processing opportunity, while developing and presenting business case to executive leadership team to save 600K hours annually ($18M).
- Apply Lean Six Sigma methodologies to process-improvement initiatives and build company-wide cost-benefit analysis and performance measurement.
- Accountable for creating and maintaining an interactive executive-level scorecard in Power BI and owner of portfolio management tools and intake processes, reports, dashboards, success measures, and KPIs.
- Developed PowerBI dashboard to track team member quality and performance metrics, highlighting highest-performing and lowest performing individuals and teams.
- Managed 10 business systems analysts (BSAs), coaching team to consult and provide technical expertise in identifying, evaluating, configuring, and developing systems and procedures that are cost-effective and meet.