Exceled in the creation of user journeys that enable existing and potential customers to interact with the company via online and mobile banking platforms. • Supervised overall design and implementation of the bank’s online account opening process, digital self-service forms, and Salesforce integration while concentrating on creating exceptional user experiences. • Championed the bank’s digital transformation strategy via effective collaboration with upper management, internal business partners, and third-party vendors to create operational efficiencies and support company growth objectives; this includes eliminating legacy manual processes, improving data gathering and quality, and expanding the capabilities of digital banking platforms through the use of the bank’s API data integration platform (Mulesoft).• Directed the performance of and mentored a mixed team of full-time employees and consultants; comprising of software engineers, testers, business analyst, and BI analysts.Key Highlights• Conceptualized the design of an online account opening application, Investors eAccess, for the bank to expand to a national presence and was responsible for bringing in more than $300 million in deposits.• Aligned with business partners, IT, Sales & Service to create UX/CX journeys.• Integrated application with Google Analytics to properly monitor attribution and customer journey.• Eradicated manual processes via the use of online form automation components.• Worked to integrate with Salesforce (bank CRM tool) to enhance employee and customer experience.• Drove continuous improvements for the online application; this included improving the user interface as well as working with Customer Success Manager, metrics, and production support to highlight efficiencies and improve UX/CX.

Served as a vital part of the Investors Core Online Application / Digital Strategy team, and was responsible for growing the bank’s online presence and capabilities. • Led system and interface design, functional requirements gathering and documentation, and production support and digital marketing strategy for key projects; these include the Investors eAccess Online Account Opening project with vendor partners Temenos (Avoka) & MacRae Consulting, as well as and the Online Customer Facing Escrow (EZ Escrow) project (with vendor partner Agiletics).

• Administered the Enterprise Application Support Group, which entailed continued implementation and support for a number of the Fiserv suite of banking products to include: Fiserv Financial Crime Risk Management system (FCRM) in support of the bank's BSA / AML and Fraud Risk Management department, the bank’s SFTP platform Fiserv Crossroads (XRoads), Nautilus (Fiserv Enterprise Content Management (ECM) system) & DocPlus (Fiserv tool utilized for the creation of customer facing notices and email communications).• Demonstrated proficiency in the use of Signature Core and Connected Teller.

• Worked in the Enterprise Application Support Group and assumed accountability for continued implementation and support for a number of the Fiserv suite of banking products.• Acted as Team Lead in a support and change capacity from an IT perspective for the Fiserv Financial Crime Risk Management system (FCRM), which supported the bank's BSA / AML and Fraud Risk Management department. • Exhibited a professional proficiency with basic banking BSA and fraud methodology.• Managed the bank's batch interfaces between internal Fiserv applications, along with third-party vendors through the Fiserv Crossroads (XRoads) application.• Drove implementation and support of customer-facing notices, utilizing the Fiserv form creation application, DocPlus. • Crafted processes that exceeded original requirements and produced an automated solution to allow for notices to be generated and sent to the third-party print vendor.• Pioneered an original IT architecture design effort for the bank’s new Online Account Opening (Investors eAccess) platform.• Directed an IT architecture design effort for the bank’s new customer facing Online Escrow System, Certified Fiserv Nautilus Administrator—Nautilus is the Fiserv Enterprise Content Management (ECM) system digitally housing all documents and reports for Investors.• Showed proficiency in leveraging Signature Core and Connected Teller.Key Highlights• Managed a project showing data lineage of all accounts, as well as customer and transaction data from multiple front-end systems into the bank’s BSA/AML tool.

• Conducted an IT team supporting UBS Bank USA (BUSA), the FDIC-insured charter bank within UBS Wealth Management Americas (WMA).• Joined with the BUSA branch technical liaison to help maintain branch IT infrastructure, including software and systems.• Guided all FDIC and Group Internal Audit IT requests that affected BUSA, and offered oversight on BUSA IT risk policies and procedures. • Fulfilled the role as one of the primary interfaces with the FDIC for IT-related exams and inquiries in relation to services provided to UBS Bank USA.• Served as Application Manager and Solution Designer for the Available for Sale (AFS) process in a support and change capacity for BUSA; this process encompassed a suite of third-party applications to execute the trading (Bloomberg AIM, Bloomberg Gateway 3.0), accounting, and risk analytics/modeling (QRM, Barclay's POINT) of investment and mortgage portfolios.• Orchestrated Wintel software remediation for BUSA to migrate all legacy versions of software to the new Windows 7 platform used throughout UBS WMA.• Served as Application Manager and Program Manager in a change and support capacity for Quantitative Risk Management (QRM), the BUSA Risk Modeling / Balance Sheet Management platform software. • Managed the IT team in OLAP cube processing and ALCO reporting.• Acted as Program Manager and Manager of onshore and offshore IT development teams for the daily interest rate exposure ARISK process; this necessitated working with business partners and QRM vendor to create a custom, unique solution in which needed Market Risk information is extracted out of the QRM proprietary database and down-streamed to ARISK, the global UBS risk system—this process also introduced automated data input and staging for the first time.

Lead developer/designer for the iLOAD Loan Origination system, an in-house developed application.

- Senior developer/designer for the New Accounts Document Workflow system.- Senior developer/designer for the IWS Lending Document Workflow system.

Worked as a senior software engineer in a change and support capacity for the Tactical EA-6B Mission Support System (TEAMS). Job focus was on the mission route planning aspect as well as the loading of system libraries. Primary coding languages used were Ada, Visual Basic, Java & Sybase SQL.